Customer reviews from Samsung US
Samsung - Galaxy S21 Ultra 5G 512GB (Sprint)
Average customer rating
4.8
(4,057 Reviews)
Rating breakdown 4,057 reviews
5 Stars
3,399
4 Stars
519
3 Stars
76
2 Stars
31
1 Star
32
97%of customers recommend this product.
(
3,802 out of
3,916)
Customer Reviews for Samsung - Galaxy S21 Ultra 5G 512GB (Sprint)
Customer Rating
5
Adding the s pen was amazing and I love the camera
on August 9, 2021
Posted by: Pbowen1876
from Georgia
Expertise:Expert
[This review was collected as part of a promotion.] Had mine about 6-7 months and I love it! The camera is amazing, and I love the addition of the s pen.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 18, 2021
Hello Pbowen1876, we are thrilled to know you're getting great use out of all the wonderful features this phone has to offer. Thank you for picking Samsung! ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Much to offer, completely satisfied
on August 7, 2021
Posted by: Becca
from Ohio
So much to offer, I love the variety this phone has
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 19, 2021
Hello Becca, that's great to hear! Thank you for choosing Samsung. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
AWESOME
on August 4, 2021
Posted by: Brotha G
from Detroit, MI
Expertise:Expert
This is definitely an upgrade from the S20 plus 5G.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 5, 2021
Hello Brotha G, that's awesome to hear! Thanks so much for picking Samsung! ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
More and more problems arising.
on August 3, 2021
Posted by: Nsmoothrider
Expertise:Expert
This phone is super fast when it works properly. The camera is amazing. There are times it won't let me touch things on the screen. The switch between 4g and 5g often causes calls to drop or makes the phone have a jammed service connection. I have to go into airplane mode everyday and take it out again for the serivce to straighten out or reconnect. The GPS spins often and can't figure out what direction it is heading. Sometimes this can be corrected by force closing maps and then turning off then on location. If the phone doesn't restart everyday it gets slow and doesn't want to function properly. The s9 plus is still the best best phone samsung has made. The only reason I got this phone is I needed more storage space with all the apps and business I do in my phone. It's almost worth going back to the S9 plus and deal it being a little slower. At least the s9 plus works consistently.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 4, 2021
Hello Nsmoothrider, thank you for bringing this to our attention. I understand how frustrating this experience must be. We would like to look into these issues further for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143574398
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143574398
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Finger Printer Sensor
on July 28, 2021
Posted by: Galaxybound
from Sacramento, CA
Expertise:Expert
Moving the fingerprint sensor from the back panel on the S9+ to the front of the phone under the screen on the Ultra 5G was a terrible mistake.
The placement of the sensor under the LCD makes fingerprint feature nearly unreliable and forces me to use the secondary method to get past the locked screen.
I have removed any covers and screen protectors to see if the problem can be remedied.
I have also added my fingerprint nearly 20 different times, with and without the screen protector.
All of the solutions were unsuccessful. I now use pattern instead. Still, it is a shame to not have this feature reliable when previous iterations of the galaxy line were successful in delivering this reliable feature.
Other than this issue, the phone performs tremendously well.
Features
3
Performance
5
Design
3
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 30, 2021
Hello Galaxybound, thank you for sharing your experience. I understand what you're going through. In order for us to assist you with this issue, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143562687
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143562687
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Fast Phone Bad Materials
on July 15, 2021
Posted by: drgreen
from South Carolina
Expertise:Expert
The phone itself is fantastic, the screen on the otherhand is very prone to scratches. I had the phone for a little over a week before I got a screen protector and it recived quite a few scratches just from entering and exiting my pocket. For the price of the phone I would have expected a more resistant screen. Samsung decided not to include a factory screen protector for the US S21 Ultras 5G. This is not what I have come to expect from Samsung being a long time user of their products. Overall the phone is still great but the lack of factory screen protection has left a bad impression.
I would recommend this to a friend!
Features
5
Performance
5
Design
2
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible performance and unreliable
on July 6, 2021
Posted by: Josh
from Columbus, Ohio
Expertise:Expert
The phone restarts randomly throughout the day and is unable to handle day to day tasks. It crashes and freezes often. Troubleshooting does not resolve the issue.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 6, 2021
Hello Josh, thank you for bringing this to our attention. I can see how hard you have tried to get this resolved. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143495618
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143495618
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
Overall pretty solid
on June 30, 2021
Posted by: Ngoh10
Expertise:Expert
Went from a OnePlus 8 Pro to the S21 ultra, overall I'm happy with the performance and screen. The battery life was a little worse than I expected but overall still very good. It has a weird quirk where when the phone is "moving" basically while you're walking, it will try to keep the cameras from moving so you don't hear it rattle. This in turn causes the battery to drain. If this was fixed then I'd be extremely happy.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 9, 2021
Hello Ngoh10, thanks for the feedback! I hear what you're saying. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Elizabeth
Written by a customer while visiting Samsung US