Customer reviews from Samsung US
Samsung - Galaxy S21 Ultra 5G 512GB (Sprint)
Average customer rating
4.8
(4,057 Reviews)
Rating breakdown 4,057 reviews
5 Stars
3,399
4 Stars
519
3 Stars
76
2 Stars
31
1 Star
32
97%of customers recommend this product.
(
3,802 out of
3,916)
Customer Reviews for Samsung - Galaxy S21 Ultra 5G 512GB (Sprint)
Customer Rating
5
Fantastic!
on September 1, 2021
Posted by: JelliBean
from Oklahoma
Expertise:Intermediate
[This review was collected as part of a promotion.] I get so much use out of my phone every day. Playing games, watching videos, displaying recipes for cooking, keeping in touch with family/friends, video chatting, taking photos... it's all fantastic and I'm so glad that I upgraded from my well-loved s8!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Standard Samsung flagship phone
on September 1, 2021
Posted by: Anonymous
from Chicago IL
Expertise:Expert
[This review was collected as part of a promotion.] Everything is great other than heat dissipation. Features are great, great camera, excellent battery life.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful phone
on September 1, 2021
Posted by: Jtrain
from East coast
Expertise:Intermediate
[This review was collected as part of a promotion.] I've had the s21 ultra for 4 months and have had a great experience so far. Fast UI, amazing screen, and a solid camera.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Went from Pixel 4 to Samsung S21
on September 1, 2021
Posted by: Hope S
from Philadelphia, PA
Expertise:Intermediate
[This review was collected as part of a promotion.] Overall it's a good phone. Runs fast. Samsung interface is different than google pixel's and takes some adjustment but camera quality is great and just takes getting used to.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Chef's kiss
on September 1, 2021
Posted by: TiaBlankita
from San diego,CA
Expertise:Intermediate
[This review was collected as part of a promotion.] Love the camera quality. The feel to the back.and the battery life is awesome!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing cameras!
on September 1, 2021
Posted by: Anonymous
from Spring,TX
Expertise:Intermediate
[This review was collected as part of a promotion.] Been using the s21 ultra for 2 months and have to say it's an amazing device incredible camera with the space zoom feature
Can't ask for more, combining that and an amazing phone performance.
C-C-C-C-C-OMBO BREAKER .
Can't ask for more, combining that and an amazing phone performance.
C-C-C-C-C-OMBO BREAKER .
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great camera...worthless without micro sd card.
on August 31, 2021
Posted by: csh3p
from US
Expertise:Intermediate
This phone has a wonderful camera, but without a micro sd card, it's worthless. I use the cloud for BACKUP, not for my primary storage. I like having my music and photos local...it's just faster and I can access MY things from MY phone even when I'm not connected (remote areas where I often travel). Later Samsung. I won't be upgrading this go around.
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
4
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 8, 2021
Hello csh3p, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Worst Phone I Have Ever Owned. Period.
on August 27, 2021
Posted by: Aeon
from Hobart, IN
I've had plenty of Samsung phones, LG phones, and even a OnePlus recently. This is hands down the worst phone I've ever owned.
First off, I get service basically nowhere. Ever. And I live in Chicagoland, one of the densest coverage spots on the map. And the times I do get service, it drops consistently. I'm talking every 5 to 10 minutes it just stops working almost completely. Apps freeze. Because they're stuck in screens trying to load data. It will say 5G or 4G LTE, but I will have no service. Only turning Airplane mode on and off helps bring data back. And this is consistently, every day.
Major apps don't work correctly on it, such as Messenger. They will randomly minimize or close with no error message. Stuff just feels...off when I'm using it. Things will happen in apps that make no sense at all.
And before anyone recommends turning off 5G, or factory resetting my phone, just know it's been like this from the beginning. I even bought a new SIM card because I heard they can get worn out. No difference at all.
This one phone really makes me question ever buying a Samsung again. If this is the direction their phones are heading, then I want no part in the company.
First off, I get service basically nowhere. Ever. And I live in Chicagoland, one of the densest coverage spots on the map. And the times I do get service, it drops consistently. I'm talking every 5 to 10 minutes it just stops working almost completely. Apps freeze. Because they're stuck in screens trying to load data. It will say 5G or 4G LTE, but I will have no service. Only turning Airplane mode on and off helps bring data back. And this is consistently, every day.
Major apps don't work correctly on it, such as Messenger. They will randomly minimize or close with no error message. Stuff just feels...off when I'm using it. Things will happen in apps that make no sense at all.
And before anyone recommends turning off 5G, or factory resetting my phone, just know it's been like this from the beginning. I even bought a new SIM card because I heard they can get worn out. No difference at all.
This one phone really makes me question ever buying a Samsung again. If this is the direction their phones are heading, then I want no part in the company.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 21, 2021
Hello Aeon, thank you for reaching out. If I were in your position, I would be upset too. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001598/) to an article that will help you troubleshoot the poor signal. In order for us to look further into your other concerns, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143723583
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143723583
^Elizabeth
Written by a customer while visiting Samsung US