Customer reviews from Samsung US
Samsung - Galaxy S21 Ultra 5G 512GB (Sprint)
Average customer rating
4.8
(4,058 Reviews)
Rating breakdown 4,058 reviews
5 Stars
3,399
4 Stars
520
3 Stars
76
2 Stars
31
1 Star
32
97%of customers recommend this product.
(
3,803 out of
3,917)
Customer Reviews for Samsung - Galaxy S21 Ultra 5G 512GB (Sprint)
Customer Rating
1
Hearing aid disappointment
on September 10, 2021
Posted by: John
from Kentucky
Expertise:Intermediate
I have the s21 ultra 5g
It will not play phone calls or music from the phone in the hearing aids
My note 9 wouldn't either but I was hoping the most up-to-date galaxy would
So I will be switching back to Apple the iPhone does what I need it to do through my hearing aids
It will not play phone calls or music from the phone in the hearing aids
My note 9 wouldn't either but I was hoping the most up-to-date galaxy would
So I will be switching back to Apple the iPhone does what I need it to do through my hearing aids
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
4
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Incredible device with beyond incredible features
on June 29, 2021
Posted by: MandiniS21
Expertise:Intermediate
I switched from the iPhone X to Galaxy s10 3 years ago, and I have not looked back. Since then, I purchased my Galaxy S21 Ultra 5 months ago, and knew I was in for a pleasant surprise, and I was right!
The performance is incredible, and the integration between the phone and my other Samsung products is truly next level, and the integration of the S Pen has made my work life easier and made gathering notes at meetings incredibly easy.
My battery lasts me throughout the day without a problem (I use my phone pretty heavily throughout the day for work). After a 13 hour day out on the road, my phone will still have about 15% battery.
The camera has features that takes my photos to the next level. Single Take photos and the 108 MP camera capture so much incredible content to the point that you'd think a professional took the photos.
DEX Mode: The last favorite feature I'll touch upon is Dex mode. This allows you to connect your phone to a TV and turn it into a mobile computer. This single feature has revolutionized how I conduct my meetings for the better.
These are only a few of the features that Samsung has incorporated into their devices, there are plenty others like Power Saver, multi window, and much more that really make the phone amazing.
I recommend this phone to anyone who wants to truly get the most value out of their phone, and with Samsung's deals the phone can be purchased by anybody.
I can't wait to see what Samsung comes out with next! (#NotGoingBackToiPhone)
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible
on June 8, 2021
Posted by: Beerazz
from Chicago illinois
Expertise:Expert
[This review was collected as part of a promotion.] Pre ordered my phone have had tonhave 2 replacements and about to do a 3rd. This is the worst phone I've ever owned. Battery time is a complete lie phone over heats. Screen has issues all the time apps work here n there. For some reason I can't add Instagram to my aide bar but could on my first s21 before the replacement. So since February I've had 2 of these phones and about to ask for another. Straight trash. Hate that I hate it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 30, 2021
Hello Beerazz, thank you for reaching out. If I were in your position, I would be upset too. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143480738
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143480738
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing!
on October 8, 2021
Posted by: Ashes
from Illinois
Expertise:Intermediate
[This review was collected as part of a promotion.] I switched to android from apple just for the camera and im so happy with my choice. Not only is the camera amazing but the operating system is so easy!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I wish phones where rugged.
on August 15, 2021
Posted by: Rick
from Los Angeles, CA
Expertise:Intermediate
These devices are so expensive and so flimsy! I expect devices to be more durable for the cost! Also, The fingerprint scanner on screen is not working-out very well, and I hope they put it back in the power button.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
4
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 18, 2021
Hello Rick, we appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely incredible device!
on September 2, 2021
Posted by: LSunderer
from New York, NY
[This review was collected as part of a promotion.] I bought the s21U for school about a few months ago and I have even absolutely been enjoying the device. It has very stable battery percentages besides when doing heavy tasks, the screen flows smoothly, and the photos are some of the best that I have seen. There are many helpful features throughout the phone that I haven't seen on others, and I'm sure there's more I have used. Overall, this device is a must have if you love yourself a high quality device that will last you long.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Cellphone
on September 4, 2021
Posted by: Jorakk
from Sunrise, Florida
Expertise:Expert
[This review was collected as part of a promotion.] I love Samsung phones, every year, every new one is getting better features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great phone terrible battery
on September 20, 2021
Posted by: Treeguy222
from Columbus Ohio
Expertise:Expert
[This review was collected as part of a promotion.] I bought this phone in Janurary. The itself has been fast, great camera, and screen. The biggest issue with this phone was the battery. Despite being advertised to last a full day, I could never get throughout my workday without having to charge the phone midday.
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
2
Value
3
Written by a customer while visiting Samsung US