Customer reviews from Samsung US
Samsung - Galaxy S21 Ultra 5G 512GB (Sprint)
Average customer rating
4.8
(4,058 Reviews)
Rating breakdown 4,058 reviews
5 Stars
3,399
4 Stars
520
3 Stars
76
2 Stars
31
1 Star
32
97%of customers recommend this product.
(
3,803 out of
3,917)
Customer Reviews for Samsung - Galaxy S21 Ultra 5G 512GB (Sprint)
Customer Rating
5
Awesome design and just an all around well put tog
on June 28, 2021
Posted by: Drewski
from Powder Springs, GA
[This review was collected as part of a promotion.] I've had my S21 Ultra for about 6 months now and honestly I have yet to do anything cool or fun with it except cracking the screen!!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
love the cameras
on June 30, 2021
Posted by: kina bina
from north carolina
[This review was collected as part of a promotion.] bought this a little more than 3-4 months ago and I'm still learning things about this phone . love the sleekness ,easy to access apps with biometrics entry , overall great product.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 9, 2021
Hello kina bina, thank you for taking the time out of your day to write this amazing review. We appreciate all the great features that you have pointed out. It is a pleasure to have you as part of the Samsung family. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
More and more problems arising.
on August 3, 2021
Posted by: Nsmoothrider
Expertise:Expert
This phone is super fast when it works properly. The camera is amazing. There are times it won't let me touch things on the screen. The switch between 4g and 5g often causes calls to drop or makes the phone have a jammed service connection. I have to go into airplane mode everyday and take it out again for the serivce to straighten out or reconnect. The GPS spins often and can't figure out what direction it is heading. Sometimes this can be corrected by force closing maps and then turning off then on location. If the phone doesn't restart everyday it gets slow and doesn't want to function properly. The s9 plus is still the best best phone samsung has made. The only reason I got this phone is I needed more storage space with all the apps and business I do in my phone. It's almost worth going back to the S9 plus and deal it being a little slower. At least the s9 plus works consistently.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 4, 2021
Hello Nsmoothrider, thank you for bringing this to our attention. I understand how frustrating this experience must be. We would like to look into these issues further for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143574398
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143574398
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
AWESOME
on August 4, 2021
Posted by: Brotha G
from Detroit, MI
Expertise:Expert
This is definitely an upgrade from the S20 plus 5G.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 5, 2021
Hello Brotha G, that's awesome to hear! Thanks so much for picking Samsung! ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Much to offer, completely satisfied
on August 7, 2021
Posted by: Becca
from Ohio
So much to offer, I love the variety this phone has
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 19, 2021
Hello Becca, that's great to hear! Thank you for choosing Samsung. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Adding the s pen was amazing and I love the camera
on August 9, 2021
Posted by: Pbowen1876
from Georgia
Expertise:Expert
[This review was collected as part of a promotion.] Had mine about 6-7 months and I love it! The camera is amazing, and I love the addition of the s pen.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 18, 2021
Hello Pbowen1876, we are thrilled to know you're getting great use out of all the wonderful features this phone has to offer. Thank you for picking Samsung! ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
Best phone right now
on August 16, 2021
Posted by: Fran
from Texas
Expertise:Intermediate
So far almost perfect; and I expect it will stay that way
Features
4
Performance
5
Design
5
Value
4
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 18, 2021
Hello Fran, that's excellent news! Thank you for choosing Samsung. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Overheats
on August 27, 2021
Posted by: Luv galaxy
from New York
Expertise:Expert
This phone gets way too hot way too fast. I have had samsung devices for over 10 years now. I was really excited to upgrade to this device, however, when I got it and started using it, total disappointment. I find the camera quality is not as great as compared to the s21 which I had b4 I got this ultra. The phone overheats and can't be held in hands for a long time. It has gotten so hot from the time I started doing this review. All my sisters and I got this phone and we all are experiencing this. I would not recommend this phone. I would say keep s21 if you don't mind a smaller phone. I worry that this phone may overheat and catch fire like the note 7 did.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
2
Written by a customer while visiting Samsung US