Customer reviews from Samsung US
Samsung - Galaxy S21 Ultra 5G 512GB (Sprint)
Average customer rating
4.8
(4,058 Reviews)
Rating breakdown 4,058 reviews
5 Stars
3,399
4 Stars
520
3 Stars
76
2 Stars
31
1 Star
32
97%of customers recommend this product.
(
3,803 out of
3,917)
Customer Reviews for Samsung - Galaxy S21 Ultra 5G 512GB (Sprint)
Customer Rating
4
My favorite Galaxy to date
on June 23, 2021
Posted by: Issy78
from Lockport NY
Expertise:Intermediate
Love love love this phone! I just traded in my s10 for this phone. Let me tell you I'm not disappointed. Remember those times of not being able to see your screen outdoors in the sun? No issues here, Automatic adjustment. Picture quality is like nothing I've ever experienced before. I've only had this phone a few days now, so u haven't even began to touch what this thing can do. I'd say the one annoyance I had was no expandable memory. Booooooo we need more colors. My only 2 complaints so far.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great idea, not so great execution
on September 29, 2021
Posted by: SecAdmin84
from Shamokin, pa
Expertise:Expert
[This review was collected as part of a promotion.] I've had this phone for about 2 weeks now and I'm disappointed that I didn't get a charging block, or anything else that Im used to a flagship phone coming with. No earbuds (phone doesn't have a headphone jack), no spot to store my s pen (what's the point in using it if I have to find a way to store it to keep it with me?,
I would recommend this to a friend!
Features
4
Performance
5
Design
3
Value
2
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing all around quality
on June 29, 2021
Posted by: Fansamsung
from Longview, tx
Expertise:Intermediate
Love the processing speed of the galaxy ultra, with a breath taking camera and videos. Very easy to navigate and personalize, just wish there was expandable memory as I wasn't able to get the 512gb.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Overheats
on November 1, 2021
Posted by: Rxjx10
Nice fast phone, but OVERHEATS. It FREEZES up and screen stop working. I have to rest or force to power off but then it take like 5 minutes to turn on again
Written by a customer while visiting Samsung US
Customer Rating
4
Not too bad, but there are things I'd like to se
on October 22, 2021
Posted by: Travis
from Chesapeake, VA
Expertise:Intermediate
Upgraded from the Note 8 to the 5g Ultra. Camera is exceptional, sound quality (with HD) is crystal clear, and the processor is fast!
Things I wish hadnt changed:
1. I LOATHE the loss of the notification light on the front. The new "flash/edge" notification is easily missed. The old notification light was something I always looked for if I had a message. I keep my phone on vibrate 90% of the time, so I relied on that light to let me know so I didnt have to engage the phone if I didnt need to .
2. Please put the fingerprint scanner back on the backside of the phone. I find it unweildy being on the front, esp if you choose to not use your thumb for unlocking.
3. Sim cards have been addressed already.
Those are really the only two complaints I have...the notifcation light being the most important to me, at any rate.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Response from Samsung USBy Carrie Galvan, Samsung Cares, November 22, 2021
Hello Travis, we are always looking for ways to improve our products. I appreciate you taking the time to leave these suggestions for us. Thank you for being a Samsung customer. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Not an upgrade.
on August 11, 2021
Posted by: Potter
from USA
Expertise:Expert
I bought this to replace a Note 9 with a cracked screen. The Note 9 was, hands down, the best phone I've ever owned. Take the Note 9 and remove everything that makes it great and you'll have the S21 Ultra.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 12, 2021
Hello Potter, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Fast Phone Bad Materials
on July 15, 2021
Posted by: drgreen
from South Carolina
Expertise:Expert
The phone itself is fantastic, the screen on the otherhand is very prone to scratches. I had the phone for a little over a week before I got a screen protector and it recived quite a few scratches just from entering and exiting my pocket. For the price of the phone I would have expected a more resistant screen. Samsung decided not to include a factory screen protector for the US S21 Ultras 5G. This is not what I have come to expect from Samsung being a long time user of their products. Overall the phone is still great but the lack of factory screen protection has left a bad impression.
I would recommend this to a friend!
Features
5
Performance
5
Design
2
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Good but not great
on June 17, 2021
Posted by: RavN
from California
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone during its release coming from an S9. The S21 Ultra digital zoom is magnificent for photography. Attached is a picture of the moon just using the zoom alone. I do have to note that, the zoom quality does deteriorate after 70x magnification with the stabilization failing and that's even on a tripod. The battery life isn't bad and phone functionality has been good. The ONE real disappointment I have is with no auxiliary port. Wireless buds are nice, but battery life for both bud and phone isn't great. Taking the phone out for a long run doesn't last more than 3 hours. If you do a long run or long hike, the device fails completely. I did a 5 hour marathon with the S9 and it still had about 40% battery because I was using wired headphones so this was one design flop for active people.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US