Customer reviews from Samsung US
Samsung - Galaxy S21 Ultra 5G 512GB (Sprint)
Average customer rating
4.8 out of 5
4.8
(4,058 Reviews)
Open Ratings Snapshot
Rating breakdown 4,058 reviews
5 Stars
3,399
4 Stars
520
3 Stars
76
2 Stars
31
1 Star
32
97%of customers recommend this product. 
(
3,803 out of 3,917
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S21 Ultra 5G 512GB (Sprint)
Customer Rating
5 out of 5
5
Love this phone
on June 9, 2021
Posted by: Cdpt
from Texas
Expertise:Intermediate
[This review was collected as part of a promotion.] I love this phone I just wish it had external storage.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Unhappy but ok
on June 9, 2021
Posted by: Lb2673
from Newport tn
[This review was collected as part of a promotion.] I love the phone features the only issue is I drop lot more calls than I did with my s10 plus. But other than that a great phone
I would recommend this to a friend!
Features
5 out of 5
5
Performance
3 out of 5
3
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This is an awesome phone!
on June 9, 2021
Posted by: JayT
from Cincinnati, OH
Expertise:Expert
[This review was collected as part of a promotion.] This phone is amazing! It has made my cellular experience so much better than before. I've had the Note10 plus prior to owning this phone and the 21 Ultra is what seems to be "light-years" ahead of its time. I have great storage space and the phone runs extremely smooth and has no input lag at all. The screen display is amazing with a wide range of colors and high refresh speeds. The camera is like no other! With a camera in a phone like this, you can kiss the DSLR camera good bye. I overall love this phone and I'm so happy to have bought it.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Galaxy yet
on June 9, 2021
Posted by: Bubba420
from Camden, Arkansas
Expertise:Expert
[This review was collected as part of a promotion.] I've had every other galaxy phone since the S4 and this is the best one yet! So many features and great battery life! Definitely would recommend!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
This phone is fragile!
on June 9, 2021
Posted by: ILoveKD
from Cedar Rapids, IA
Expertise:Intermediate
[This review was collected as part of a promotion.] I purchased this phone because I take a lot of photos and some video. I wanted the storage as I am not a big cloud person. The 512 GB of storage is great but I really wish I could still add a memory card.
The display is nice but I really am not into gaming so I don't use the best display settings as it kills the battery.
The display, storage, and camera are my main reasons for purchasing this device, however, it is extremely prone to breakage. That camera bump needs protection immediately! The moment I took it off because it was full of sunblock my wide angle lens glass broke. I really wish there was a good screen protector out there. I put the Zag fusion ( it is literally a piece of flimsy plastic) on the phone and some not too heavy item fell on my screen and it broke in three places.
All in all I am happy with the phone but I wish there was better breakage protection available.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
3 out of 5
3
Value
2 out of 5
2
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love the camera lens
on June 9, 2021
Posted by: Smilinann
from Montana
Expertise:Expert
[This review was collected as part of a promotion.] Love the zoom lense and the camera on the phone. Very light weight.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best camera
on June 10, 2021
Posted by: CyanDiamond
from White Hall, AR
[This review was collected as part of a promotion.] I bought this device a few months ago, still learning everything about it but I must say the s21 ultra has the most fantastic camera and features I have every seen even better than the note 20 ultra.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Is really similar to the note 20 ultra
on June 10, 2021
Posted by: Lopez
from Orlando florida
Expertise:Expert
[This review was collected as part of a promotion.] The phone is similar to the note 20 bit bigger, bulkier, chubby and less comfortable, the cámara is not too diferent than the one in the note, I miss the s pen. I think is really stable, as the note series. look stronger though.
Is not too fancy, and that's OK.
I would recommend this to a friend!
Features
3 out of 5
3
Performance
5 out of 5
5
Design
3 out of 5
3
Value
4 out of 5
4
Response from Samsung USBy ^ElizabethSamsung CaresJune 15, 2021
Hello Lopez, thank you for taking time out of your busy day to leave feedback on this phone! ^Elizabeth
Written by a customer while visiting Samsung US
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