Customer reviews from Samsung US
Samsung - Galaxy S21 Ultra 5G 512GB (Sprint)
Average customer rating
4.8
(4,058 Reviews)
Rating breakdown 4,058 reviews
5 Stars
3,399
4 Stars
520
3 Stars
76
2 Stars
31
1 Star
32
97%of customers recommend this product.
(
3,803 out of
3,917)
Customer Reviews for Samsung - Galaxy S21 Ultra 5G 512GB (Sprint)
Customer Rating
5
Awesome Camera
on September 10, 2021
Posted by: Ckaymer
from Farmington Hills, MI
Expertise:Beginner
[This review was collected as part of a promotion.] My Husband and I both bought the Samsung S21 and love our phones!! ❤❤
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great device
on September 10, 2021
Posted by: Venom440
from Ashtabula OHIO
Expertise:Expert
[This review was collected as part of a promotion.] Best phone I have ever owned. I bought my girlfriend one because of out great these phones are.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Amazing Step up
on September 20, 2021
Posted by: Kingwalk1987
from North Carolina
Expertise:Expert
[This review was collected as part of a promotion.] The S series just keeps getting better. I used to think that I needed a note but now I know that I don't. This device does everything that you could ask for and more. If you just had this device and nothing else including a computer, you would be able to accomplish all tasks still.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Best 5g phone
on September 20, 2021
Posted by: Jokersixx
from Everett wa
Expertise:Intermediate
[This review was collected as part of a promotion.] I have this phone since day come out. Love how fast and the screen resolution. Best picture you can take hands down
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
120hz refresh rate, Display
on September 30, 2021
Posted by: Shashank
from Lehi, Utah
Expertise:Expert
[This review was collected as part of a promotion.] I bought this phone like 4 months ago and this is the best galaxy phone I have ever owned. The camera, display, refresh rate. Compatibility, extensive features to work with. I love it. Been using samsung since my 1st android phone since 2012, and very happy with how far they have come.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed
on April 25, 2021
Posted by: Daniel
from St. Petersburg, Fl
Expertise:Intermediate
I just bought this phone, I was so excited and always been so happy with Samsung products, sadly this time I feel disappointed, I open the box and I notice doesn't come with headphones anymore, and the worst part of this, doesn't come with the charger cube, only comes with the cable.....how I will charge my phone then? I think for the cost we're paying for the phone at least you should include the equipment we need to make work properly you products.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, May 5, 2021
Hello Daniel, we would like to thank you for providing this detailed feedback. We do strive to make every customer experience a good one, and learning about your experience will help us to achieve this goal. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone - but lots of bloat
on May 4, 2021
Posted by: KTrentLR
from Chicago
Expertise:Expert
The phone works great and takes great pictures. Few complaints are that Samsung still has their own UI instead of using the default Android UI and let you add Samsung if you want (no way to remove Samsung UI). The apps swipe a page at a time vs continuous vertical scroll, like most modern UIs. Samsung doesn't allow you to disable their apps (eg. Clock and Calendar) to use Google's apps, which then later causes conflict - it's like they're trying to force you to use their apps.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy ^Elizabeth, Samsung Cares, May 18, 2021
Hello KTrentLR, we are glad that you are enjoying your new phone. We are always looking for ways to improve our products and reviews like this help us understand what we can do to achieve that goal. Thanks for the insight! ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Missing Icons & Features
on June 7, 2021
Posted by: Cindy S
from Elkhart, IN
The first Samsung S21 Ultra I purchased f re on AT&T was fantaatic until my grandchild threw a ball and knocked off the counter. I then got the insurance money to get another because they did not have a phone to send me. AT&T out of stock until September so had to order directly off Samsung site. Got phone, setting it up and on the dial pad to call I do not have the envelope icon for my voice-mail or the video camera icon. No one seems to be able to figure out why and no one can help me. If I have to spend that much for a phone I want all working features. Also if I call my voice-mail number which is a pain, it goes to my husband's phone. Someone needs to take care of this situation.
For the cost of thiss phone I should not have anything wrong upon use.
Samsung buyer of 10+ years and I am rethinking my options for brands in the future if this don't get resolved!!
Cindy S.
For the cost of thiss phone I should not have anything wrong upon use.
Samsung buyer of 10+ years and I am rethinking my options for brands in the future if this don't get resolved!!
Cindy S.
Features
1
Performance
2
Design
5
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 6, 2021
Hello Cindy S, thanks for reaching out! I can see how hard you have tried to get this resolved. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143494490
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143494490
^Elizabeth
Written by a customer while visiting Samsung US