Customer reviews from totalwireless.com
Total Wireless - Samsung Galaxy A11 Prepaid - Black (Total by Verizon)
Average customer rating
2.8
(23 Reviews)
Rating breakdown 23 reviews
5 Stars
7
4 Stars
2
3 Stars
3
2 Stars
1
1 Star
10
Customer Reviews for Total Wireless - Samsung Galaxy A11 Prepaid - Black (Total by Verizon)
Posted by: Lobahuera
Verified Purchase:Yes
Size of phone for grasping and reading, feautures the phone comes with are awesome like the camera that take really good clear pictures even if you can't keep still. Easy setup.
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Written by a customer while visiting totalwireless.com
Posted by: Tatafrantz
Verified Purchase:Yes
Nice phone, large screen. Easy to set up and use. Bought this for my gradmother whos in her 80s and its a perfect combination of user friendliness and visabilty.
Response from totalwireless.comBy Total Wireless, November 18, 2021
Hi. This is Frank from Total Wireless. We appreciate your time in giving us a rating. We're constantly looking for new ways to improve customer experience and we would love to hear from you. Please feel free to share us your comments and suggestion. Kindly copy and paste this link http://bit.ly/2lFFpmo to chat with a live agent. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Written by a customer while visiting totalwireless.com
Posted by: Ace scott
Verified Purchase:Yes
Love new phone its easy use and like designed and featured
Written by a customer while visiting totalwireless.com
Posted by: David Somers
Verified Purchase:Yes
Had to send it back phone would not connect with the network
Response from totalwireless.comBy Total Wireless, December 12, 2021
Hi. This is Arianne from Total Wireless. We're sorry for the issue you encountered with the device. Should you need further assistance, please contact us.
Written by a customer while visiting totalwireless.com
Customer Rating
2
Poor networking: showing not registered on network
on December 20, 2021
Posted by: Koffi
Verified Purchase:Yes
This phone is poor in catching the network and I have hard time making calls. All the time, "not registered on network" shows up when making a call. Now I have to either buy another new phone or return the Galaxy A11.
Response from totalwireless.comBy Total Wireless, December 20, 2021
Hi. This is Katrina from Total Wireless. Our goal is to make sure you have nothing but stellar cellular service. We're sorry to know that you are having some issues with your phone and service. We understand how you feel. Let us help you with this. Please copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Have a great day!
Written by a customer while visiting totalwireless.com
Customer Rating
5
Overall
on May 17, 2022
Posted by: jbb1744
I have already got a Samsung Galaxy A11 phone and I have had the best reception and coverage. And I can download any app I would like you tube and more
Written by a customer while visiting totalwireless.com
Customer Rating
4
Sim card
on July 17, 2022
Posted by: Nature
I got the Samsung A11 and idk if it came with a SIM card or if I have to buy a SIM card doesn'treally tell me inless I missed something I got a activation card but will it even work with out a sim card
Response from totalwireless.comBy Total Wireless, July 18, 2022
Hello. This is Arianne from Total Wireless. We're sorry for any inconvenience this has caused you. Please be informed that our branded phones have a pre-inserted SIM cards on it. You can check on it by going to Apps> Settings> About> Status> ICCID. For further assistance, please chat with us at https://www.totalwireless.com/contactuss. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Written by a customer while visiting totalwireless.com