Customer reviews from totalwireless.com
Total Wireless - Samsung Galaxy A11 Prepaid - Black (Total by Verizon)
Average customer rating
2.8 out of 5
2.8
(23 Reviews)
Open Ratings Snapshot
Rating breakdown 23 reviews
5 Stars
7
4 Stars
2
3 Stars
3
2 Stars
1
1 Star
10
Best Buy Privacy Policy
Customer Reviews for Total Wireless - Samsung Galaxy A11 Prepaid - Black (Total by Verizon)
Customer Rating
3 out of 5
3
It’s okay for the money
on December 18, 2020
Posted by: Anonymous
I got this phone about a month ago and it’s not awful I switched from an iPhone 6s+ so the battery life is so so much better and I love fast charge but the phone is kinda laggy and on paper the camera should be a lot better then my old iPhone but it’s not I’m someone who uses my camera a lot and I was not impressed I would still recommend this phone if you aren’t a heavy user but if you like using Snapchat and tiktok then this probably isn’t the phone for you
Response from totalwireless.comBy Total WirelessDecember 20, 2020
Hi. This is Marco from Total Wireless. Thank you for sharing your experience with us using this phone. We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Please copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
Written by a customer while visiting totalwireless.com
Customer Rating
5 out of 5
5
LOVE IT
on February 15, 2021
Posted by: BeautifulGoddess
Verified Purchase:Yes
Wish i would have seen the A21 before I purchased A11
Written by a customer while visiting totalwireless.com
Customer Rating
1 out of 5
1
Good battery Bad phone
on July 11, 2021
Posted by: TrmcC
Camera lags. Keyboard also lags. The mic cuts in and out! The screen is a bit dull. I like the finger print on the back but the phone has been a huge disappointment. Had to go back to the crown j7.
Response from totalwireless.comBy Total WirelessJuly 12, 2021
Hi. This is Frank from Total Wireless. We apologize for the inconvenience this may have caused you. Allow us to take a closer look into what's going on and ensure a resolution for you. Please copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611. Thank you.
Written by a customer while visiting totalwireless.com
Customer Rating
1 out of 5
1
DON'T BUY!!
on July 27, 2021
Posted by: Mickey
Verified Purchase:Yes
This is the worse phone EVER!!! The camera is CRAP!!
Response from totalwireless.comBy Total WirelessJuly 27, 2021
Hi. This is Robert from Total Wireless. We apologize for the inconvenience. We're here for you, and we would love to help out! For us to better address your concern, please copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. You may also text the word Help to short code 611611. For your convenience, our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST.
Written by a customer while visiting totalwireless.com
Customer Rating
1 out of 5
1
Could not activate
on August 7, 2021
Posted by: Debra
Verified Purchase:Yes
Brought it and could not get it activated. Sent it back, was told not to buy any of the A series phones, because they were having trouble getting them activated.
Response from totalwireless.comBy Total WirelessAugust 7, 2021
Hi. This is Arianne from Total Wireless. We're sorry for the issue you encountered with the device. Should you need further assistance, please copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611. Thank you.
Written by a customer while visiting totalwireless.com
Customer Rating
1 out of 5
1
It didn’t work half the time
on August 20, 2021
Posted by: Anonymous
Verified Purchase:Yes
The phone look good but don’t work had to send it back and had to pay 8.53 to sent it back
Response from totalwireless.comBy Total WirelessAugust 21, 2021
Hi. This is Katrina from Total Wireless. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Should you have any further questions or concerns, please copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Have a great day!
Written by a customer while visiting totalwireless.com
Customer Rating
1 out of 5
1
crappy company , low quality phone and service
on September 24, 2021
Posted by: Anonymous
Verified Purchase:Yes
don't waste your time or money on total crap phone service
Response from totalwireless.comBy Total WirelessSeptember 24, 2021
Hi. This is April from Total Wireless. We are sorry for the trouble that you have encountered with your phone. To assist you, please copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
Written by a customer while visiting totalwireless.com
Customer Rating
1 out of 5
1
Returning phone
on September 27, 2021
Posted by: Den52
Verified Purchase:Yes
I cancelled this phone but it was shipped anyway, now I am returning it.
Response from totalwireless.comBy Total WirelessSeptember 27, 2021
Hi. This is Frank from Total Wireless. We are sorry to hear that you are having this issues. Should you need assistance, please copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611. Thank you.
Written by a customer while visiting totalwireless.com
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