Customer reviews from totalwireless.com
Total Wireless - Samsung Galaxy A11 Prepaid - Black (Total by Verizon)
Average customer rating
2.8
(23 Reviews)
Rating breakdown 23 reviews
5 Stars
7
4 Stars
2
3 Stars
3
2 Stars
1
1 Star
10
Customer Reviews for Total Wireless - Samsung Galaxy A11 Prepaid - Black (Total by Verizon)
Posted by: Josh S
Verified Purchase:Yes
This phone runs super slow and seems to be buggy. Loses all service while being charged. Drops calls randomly. Keyboard takes forever to come up.
Response from totalwireless.comBy Total Wireless, October 29, 2021
Hi. This is Frank from Total Wireless. We are sorry to hear that you are having this issues. Allow us to take a closer look into what's going on and ensure a resolution for you. Please copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611. Thank you.
Written by a customer while visiting totalwireless.com
Customer Rating
1
Great battery but poor phone
on January 4, 2021
Posted by: TM1234567
I purchased this a couple of months ago and its frustrated me enough to replace it with and old crown 7. The keyboard lags while in certain apps and sites. The rotation of the screen is haywire and the worse part is the camera lag! I thought it was my particular phone but I tried the demo in the store and it had similar issues. Mind you I have had plenty of tracfones and this is without question to most disappointing especially for the price point!
Response from totalwireless.comBy Total Wireless, January 7, 2021
Hi. This is Robert from Total Wireless. We apologize for the inconvenience. Your time is valuable, and we want to make sure that you get the assistance you need. For assistance, please copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. You may also text the word Help to short code 611611. For your convenience, our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST.
Written by a customer while visiting totalwireless.com
Customer Rating
1
Disappointed with camera
on February 10, 2021
Posted by: Raianna
I'm really disappointed with the camera. Even the slightest movement causes my pictures to be blurry.
Response from totalwireless.comBy Total Wireless, February 10, 2021
Hi. This is Katrina from Total Wireless. Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. Let's see if there is any way we can help you. Please copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Have a great day!
Written by a customer while visiting totalwireless.com
Posted by: SarahRose
Verified Purchase:Yes
I'm loving my new phone. Its easy to use. First time customer of pay as you go.
Written by a customer while visiting totalwireless.com
Posted by: gswart
Verified Purchase:Yes
Overall the phone itself is great but the camera quality isn't very good,the graphics, home screen animation, and the speed of the phone is good. But when I first got it the Camera was blurry and still is. And the video, its also blurry and the frame rate is bad
Response from totalwireless.comBy Total Wireless, May 2, 2021
Hi. This is April from Wireless. Thank you for your rating and feedback. If you have comments or suggestions with our products and services, please let us know.
Written by a customer while visiting totalwireless.com
Customer Rating
5
The best phone I have had thanks a million again!!
on May 20, 2021
Posted by: Rfct
Verified Purchase:Yes
Amazing just amazing love it thanks for my new phone
Written by a customer while visiting totalwireless.com
Posted by: Chicken
Verified Purchase:Yes
I bought this phone a few weeks ago. And my husband loves it. He is still trying to learn all the features. Nice cell phone and great price!
Written by a customer while visiting totalwireless.com
Posted by: Old Responder
Verified Purchase:Yes
I like the phone, features and great battery life. Only dislike is the physical size , a problem shared by most new phones. Seems there should be a market for phones the size of the A01 ,that fit in a pocket .
Written by a customer while visiting totalwireless.com