Customer reviews from LEGO
LEGO - Creator Expert Haunted House 10273
Average customer rating
4.5
(130 Reviews)
Rating breakdown 130 reviews
5 Stars
93
4 Stars
19
3 Stars
11
2 Stars
5
1 Star
2
91%of customers recommend this product.
(
118 out of
130)
Customer Reviews for LEGO - Creator Expert Haunted House 10273
Customer Rating
3
Overpriced for the features and a bad build
on September 23, 2020
Posted by: Divehi3
I have been building legos for years and years. This set disappointed me. I was so excited to get it and when putting it together it was a bit boring. The only item I truly liked were the handicapped mini figure and the organ. The roof was difficult to put together and everytime I look at it, the roof falls apart. Also the elevator does not work and I took it apart twice and rebuilt it. It just spins. And I am not sure what the other gears were for. I was so disappointed. Usually a Lego build gives me a high and makes me laugh for days. This one just mad me sad.
No, I would not recommend this to a friend.
Response from LEGOBy Natasha, LEGO® Customer Service, September 29, 2020
We're really sorry you're not 100% happy with your LEGO® Haunted House set.
We always test and retest our toys to make sure that they’ll hold up to play when they’re built exactly as shown in the instructions. If your set ever seems like it's not very sturdy, the best thing to do is double-check your build. Sometimes there may be a piece just a little off from where it should be. You’ll also want to make sure that all the pieces are pressed tightly together.
If you'd like a hand troubleshooting the build, or if you find that any pieces aren't holding together as they should, feel free to give us a shout at LEGO.build/Service-BV.
We listen carefully to the feedback we get from our all fans, so hearing your thoughts will be super helpful for our designers when they’re coming up with new sets.
We always test and retest our toys to make sure that they’ll hold up to play when they’re built exactly as shown in the instructions. If your set ever seems like it's not very sturdy, the best thing to do is double-check your build. Sometimes there may be a piece just a little off from where it should be. You’ll also want to make sure that all the pieces are pressed tightly together.
If you'd like a hand troubleshooting the build, or if you find that any pieces aren't holding together as they should, feel free to give us a shout at LEGO.build/Service-BV.
We listen carefully to the feedback we get from our all fans, so hearing your thoughts will be super helpful for our designers when they’re coming up with new sets.
Written by a customer while visiting LEGO
Customer Rating
2
Awesome build... elevator keeps failing
on August 9, 2020
Posted by: Drumwrkshop88
I bought this set the second it was available. I was so excited for this to come. I’m upset to give this a low score because I really love this build. The set is amazing! The only problem I had was the elevator. It worked fine at first then started giving me a problem about a week in. When I got the hub and additional pieces for it, I rebuilt the elevator. But unfortunately after a while I ran into the same problem. It truly is a haunted house haha. But even with the problems I would recommend this set to friends. Out of all the sets I’ve built this is still my favorite.
I would recommend this to a friend!
Response from LEGOBy Natasha, LEGO® Customer Service, August 28, 2020
We're sorry you’re having some difficulty with the elevator. We always test and retest our toys to make sure that they’ll hold up to play when they’re built exactly as shown in the instructions. If a part of your set ever seems like it's not very sturdy, the best thing to do is double-check your build. Sometimes there may be a piece just a little off from where it should be. You’ll also want to make sure that all the pieces are pressed tightly together.
If you'd like a hand troubleshooting the build, or if you find that any pieces aren't holding together as they should, feel free to give us a shout at LEGO.build/Service-BV and we'll be happy to help.
If you'd like a hand troubleshooting the build, or if you find that any pieces aren't holding together as they should, feel free to give us a shout at LEGO.build/Service-BV and we'll be happy to help.
Written by a customer while visiting LEGO
Customer Rating
3
Haunting, but...
on October 19, 2020
Posted by: ATSchreiner
The house is an interesting (if repetitive) build with lots of very cute details, e.g., the pipe organ, the changing picture, the window and wall decors, etc. The elevator -- the centerpiece of the model -- is finicky; it started to work only once we set the chain length exactly to the 174 links required and thus stretched the chain almost to the breaking point. Alas -- it does work.
Manual operation of the elevator is tedious and mostly boring. Using a hub and motors required using the Powered-Up app and that is a disgrace. Maybe there are instructions somewhere, but we simply could not find them. "Cute" sound effects don't make up for grinding noises if the motors are connected backwards (no instructions...), and even if they are plugged in properly the elevator often gets stuck half way between top and bottom. There are lots of buttons in the app; however, most of them seem to have no effect, the icons are too small to be intuitive, and the sound effects get annoying very quickly.
No, I would not recommend this to a friend.
Written by a customer while visiting LEGO
Customer Rating
1
Worst lego I've ever bought
on October 11, 2023
Posted by: ScoutStrangeCheetah
Total waste of money. Roof pieces near impossible to attach properly. Rest of build crumbles as you try to attach or pieces pop off of the roof pieces. I love Lego and have built a ton but this was a nightmare. Worst design and instructions I have ever seen from Lego.
No, I would not recommend this to a friend.
Written by a customer while visiting LEGO
Customer Rating
5
Fun build!
on September 6, 2020
Posted by: Bwell027
This was my first Lego build and it was a blast. Bummed out I haven't started it years ago. Knocked it out in 12 hours. The detail is awesome and the elevator works beautifully.
I would recommend this to a friend!
Written by a customer while visiting LEGO
Customer Rating
4
Highs and Lows (haha get it)
on June 9, 2020
Posted by: sheff33316
This is a very interesting and fun set to build. Agree with other comments that the printed pieces are superb and the set does not become too repetitive despite the window assemblies being largely the same. The mechanism that lifts the elevator is not as smooth as it could be for a set this size and this price. I doubt I'll hook it up to Power Functions because the carriage that lifts the car tends to get hung up and you have to lift it with your fingers. When it hangs up, it's a lackluster experience, especially compared with some of the other amusement park sets. It would have been fun to have the car slide into and out of the elevator carriage on a track, a modification I might make later. The Easter eggs from the Adventurers series were lost on me so I had to look them up. I didn't particularly like that the antiquities in the home were stolen artifacts, even though it describes the Baron as evil and it seems that the artifacts cursed him in the end. Still, I felt the backstory seemed to glorify the theft of antiquities by white men. I'm sure Lego didn't intend for that, but it bothered me as part of the backstory of the set.
I would recommend this to a friend!
Response from LEGOBy Emily, Customer Service, July 2, 2020
We're sorry to hear that your elevator isn't working as expected. From what you describe, it's likely something a little off in the build. A part out of place, a gear too tight, or regular pieces not pressed together tightly enough. A little rebuilding should do the trick.
If you need a hand troubleshooting the build, you can always get in touch at LEGO.build/Service-BV.
If you need a hand troubleshooting the build, you can always get in touch at LEGO.build/Service-BV.
Written by a customer while visiting LEGO
Customer Rating
5
Enjoyable Build
on November 7, 2021
Posted by: XenonGT
Bought this kit because it looked awesome and was not disappointed. Shared progress through my social media account with friends and received a good amount of positive response. I can’t wait to disassemble the kit and rebuild it. My only gripe (very minor) was the 300+ links for the elevator chain but sometimes you just have to pay to play. I would highly recommend this kit.
I would recommend this to a friend!
Written by a customer while visiting LEGO
Customer Rating
3
Just okay
on September 19, 2022
Posted by: BrickLovinLady
This is another modular that i didn’t care for. I wish there was more detail on the inside and some hidden features. It’s a haunted house but it’s not scary
I would recommend this to a friend!
Response from LEGOBy Nelson, LEGO® Customer Service, September 20, 2022
We’re sorry to hear you’re not happy with your LEGO® set. We’re passionate about making every LEGO toy imaginative, creative and most of all, fun. Your feedback will help us make our sets even better in the future.
Written by a customer while visiting LEGO