Customer reviews from snowjoe.com
Snow Joe - iON18SB-HYB 40-Volt iONMAX Hybrid Brushless Single Stage Snowblower Kit, 18-Inch, W/ 4.0-Ah Battery and Charger - Blue & Black
Average customer rating
4.1
(125 Reviews)
Rating breakdown 125 reviews
5 Stars
64
4 Stars
39
3 Stars
7
2 Stars
3
1 Star
12
100%of customers recommend this product.
(
6 out of
6)
Customer Reviews for Snow Joe - iON18SB-HYB 40-Volt iONMAX Hybrid Brushless Single Stage Snowblower Kit, 18-Inch, W/ 4.0-Ah Battery and Charger - Blue & Black
Customer Rating
5
Electric Hybrid snow blower used the first time
on December 7, 2016
Posted by: First time user
from Colorado
Gender:Female
Verified Purchase:Yes
Did the job. Did not send the snow very far but was better than manual shoveling.
Pros: Easy To Use, Easy to store, Great Design, Easy to assemble
Cons: Lacking Performance
I would recommend this to a friend!
Written by a customer while visiting snowjoe.com
Customer Rating
5
Always Anxious 4 The Next Snowfall 2 Go Out & Play
on December 15, 2018
Posted by: Sooz M
from Quebec, Canada
Verified Purchase:Yes
Once you READ the instructions it is so easy to use and assemble. Light weight but powerful and quiet. I read reviews that it is not good with wet snow, but if you take it easy and use an electrical cord, it works wonders and throws far. We have a 2 car driveway and I can clear 3 to 4" of snow in about 10 mins. It used to take 1/2 to 1 hour with a shovel (depending on how wet or how much, as well as what the city plow left behind). If you take care of your SnowJoe, it will take care of you.
Written by a customer while visiting snowjoe.com
Customer Rating
4
Works for me!
on December 26, 2018
Posted by: ST72
from Bend, OR
We just had our second snowfall of enough to warrant using a snow blower. Both of these snowfalls were not fluffy dry snow, but somewhat heavy snow, though not wet. What I like is the quiet operation, the light weight of the machine, as our driveway has a significant slope, the fact that it's AC/DC. It easily moved the snow, even the berms left where I had used a hand powered blade. What I don't like is the chute is tapered, which can lead to clogging. I was able to resolve the problem by spraying the inside of the chute with silicone spray.
Written by a customer while visiting snowjoe.com
Customer Rating
1
All Hype
on October 8, 2020
Posted by: Marc1211
from Hartland, MI
Lots of hype around product and seems like it can only handle light snowfall. Cant handle the Michigan winters, faster to shovel the walk so slow behind product. Plugging it in doesnt seem to help much.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, October 13, 2020
We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page.
Thanks,
Customer Support Team
Snow Joe + Sun Joe
Thanks,
Customer Support Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
1
Don’t waste your money
on February 1, 2021
Posted by: Tiggerboi
from Justice, Il
I bough this snow blower to replace my gas snow blower. It doesn’t do the job not even with 4 inches of snow. It’s not powerful enough to blow remove snow. It keeps on shutting off and the battery is fully charged. No point on buying a battery operated snow blower. When shoveling is faster.
Written by a customer while visiting snowjoe.com
Customer Rating
1
Junk
on January 24, 2022
Posted by: KMack
from ND
I have had 3 machines in 3 years same thing each time. It quit working in battery mode. I talked to customer service on 10 Jan 2022. They are going to send out a new 48V model that runs on two 24V batteries, because they no longer make any 40V models. I guess they realized they had problems with them. I called them back today on 24 Jan 2022, because the replacement hasn't arrived. They forgot to send it out and they won't give me the warranty that should come with a new machine. It tells me that they don't have reliable products. It goes off my first machines warranty that will end in March 2022. They say that they are #1 in the snow blower business, I would hate to see what their competion has. When it worked, it was ok for a single stage snow thrower. Great concept, l loved the idea of a dual purpose machine. It had a design flaw with the dual push button switch. An AC to DC converter that plugged into the battery recepticle, eliminating the switch and just using the handle to engage the unit, seems less likely to brake.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, April 5, 2022
So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are satisfied. At Snow Joe + Sun Joe we stand behind each product we manufacture. If you need any additional support, Our toll-free number is 866-766-9563 ( Monday through Sunday from 8 am to 8 pm EST,) You can also send us an email via Help@snowjoe.com We promise to do our best to make sure you are satisfied 100%.
Written by a customer while visiting snowjoe.com
Customer Rating
4
Thoroughly tested I'm now ready to review
on January 7, 2018
Posted by: Wilson
from Cleveland, OH, United States
I've used it 6 times in the Cleveland OH area & the first 2 were in wet snow conditions of about four inches. It performed well there were no clogged shute issues at all and I got about 35 mins of battery life because of the extra workload. That enabled me to complete my drive & sidewalk but I had to recharge battery to complete my neighbors.
What I especially liked is that when it's overloaded it shuts off & all you have to do is back out of the snow & hit the button for instant restart.
The next 4 uses were in 2 to 6 inch dry snow conditions and the fully charged unit enabled me to clear both drives without recharging. The unit did not strain.
I'm extremely pleased with the quality and performance. It's so quiet. The electric shute works well .
What's most important to me is that after major back surgery I'm unable to pull starting cords on a gas model & not to mention how undependable gas models are.
I'm glad I researched the Snow Joe ..
What I especially liked is that when it's overloaded it shuts off & all you have to do is back out of the snow & hit the button for instant restart.
The next 4 uses were in 2 to 6 inch dry snow conditions and the fully charged unit enabled me to clear both drives without recharging. The unit did not strain.
I'm extremely pleased with the quality and performance. It's so quiet. The electric shute works well .
What's most important to me is that after major back surgery I'm unable to pull starting cords on a gas model & not to mention how undependable gas models are.
I'm glad I researched the Snow Joe ..
Written by a customer while visiting snowjoe.com
Posted by: Arnsnold
from Highland, IN, United States
Verified Purchase:Yes
Meets my needs.
Pluses: very quiet, no gasoline hassle, always starts, on board light is great. Minuses: battery level check requires opening a compartment to press a button, plastic scraper blade may wear out fast.
Would like to see: clip on brush for clean up, real time battery level indicator like on the charger.
Pluses: very quiet, no gasoline hassle, always starts, on board light is great. Minuses: battery level check requires opening a compartment to press a button, plastic scraper blade may wear out fast.
Would like to see: clip on brush for clean up, real time battery level indicator like on the charger.
Written by a customer while visiting snowjoe.com