Customer reviews from snowjoe.com
Snow Joe - Cordless Snow Shovel Kit - Blue & Black
Average customer rating
3.2
(20 Reviews)
Rating breakdown 20 reviews
5 Stars
9
4 Stars
0
3 Stars
3
2 Stars
2
1 Star
6
Customer Reviews for Snow Joe - Cordless Snow Shovel Kit - Blue & Black
Customer Rating
1
Buyer beware!
on April 23, 2022
Posted by: RandyW
from Pennsylvania
I purchased this product in November 2021, just in time for the snow season in Pennsylvania. The battery failed. I reached out about a replacement and the company did not have one - this I understood due to supply chain issues. HOWEVER, batteries now appear to be in stock and the company has failed to reach out and solve the battery failure issue. Now I have a very expensive plastic item of no value ~ unfortunately I should have done business with the large chain.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, September 15, 2022
Dear,
We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page.
Thanks,
Customer Service Team
Snow Joe + Sun Joe
We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page.
Thanks,
Customer Service Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
1
diappointed
on September 15, 2022
Posted by: coolhand
from east meadow ny
low battery life less than 2 hours , recharging takes 8 hours with , heavy snow you won t be using it that much
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, September 19, 2022
So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are satisfied. At Snow Joe + Sun Joe we stand behind each product we manufacture. If you need any additional support, Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page. We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Support Team
Snow Joe + Sun Joe
Thanks
Customer Support Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
1
Mostly a Toy for Small Jobs
on January 3, 2023
Posted by: Queen32
from Saint Paul, MN
It's mostly a toy. It works for light small jobs on steps and walkways. However, more than 3" snow it is more work to use than it saves using a shovel. The unit is fairly heavy so requires good arm strength to move it forward into deeper snow. Have to take small bites to keep it from clogging down. Wish I could return it, but I didn't keep the box. Would not buy for Minnesota winters of any use. I was only planning to use it on a narrow strip along the side of garage next to neighbor's fence which made snow removal difficult, but this tool is not sufficient.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, January 4, 2023
Dear Valued Customer,
So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are satisfied. At Snow Joe + Sun Joe we stand behind each product we manufacture. If you need any additional support, Our toll-free number is 866-766-9563 (Monday through Friday from 8 am to 8 pm EST, Saturday and Sunday from 8 am to 8 pm EST). You can also send us an email via our website on the Contact Us page. We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Support Team
Snow Joe + Sun Joe
So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are satisfied. At Snow Joe + Sun Joe we stand behind each product we manufacture. If you need any additional support, Our toll-free number is 866-766-9563 (Monday through Friday from 8 am to 8 pm EST, Saturday and Sunday from 8 am to 8 pm EST). You can also send us an email via our website on the Contact Us page. We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Support Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
5
Snow Joe 24V-ss13
on February 20, 2024
Posted by: Anonymous
from Wiconisco, PA
I love this shovel. I had a heart attack two years ago, and one of my concerns was moving heavy snow. This shovel is awesome and does a fantastic job. The neighbors asked where I bought it, and they want one too.
I need to replace the auger.......is it available as a replacement part? I ended up pushing against stone I didn't see, and it cracked.
Written by a customer while visiting snowjoe.com