Customer reviews from snowjoe.com
Snow Joe - Cordless Snow Shovel Kit - Blue & Black
Average customer rating
3.2
(20 Reviews)
Rating breakdown 20 reviews
5 Stars
9
4 Stars
0
3 Stars
3
2 Stars
2
1 Star
6
Customer Reviews for Snow Joe - Cordless Snow Shovel Kit - Blue & Black
Customer Rating
3
Pretty good on the grass
on December 16, 2020
Posted by: Atticus
from Westland, Michigan
I need to clear a path in my back yard to go to the bird feeder, and this was wonderful! However, when I went out to do the sidewalk and driveway, the blow back was so bad I couldn't see where I was going and ended up looking like a snowman, covered in snow from head to toe and 1/2 way down my neighbours sidewalk :( The snow is thrown straight out front and that's kind of a bummer, it blows back on you and what you just did. If it was blown to the side a bit, even slightly, to throw the snow to the side, that would be great. Even if it was set permanently to one side, that would be much better. And it is a bit awkward to use on a driveway, what with the turning and all and having to go back over what was just done. When the snow blows back on you, you just can't see where you're going. But, again, it was great on the grass and for making 1 pass on the patio :) Oh, I only had about 3/4 of an inch of snow on my drive. Thanks for reading this and I hope you can do something about the angle of the snow being thrown.
Written by a customer while visiting snowjoe.com
Customer Rating
3
Main negative is how it throws the snow
on January 24, 2022
Posted by: Traci
from MN
I like the shovel. It really helps my back out not having to lift up shovels full of snow to throw. But the biggest downfall of this shovel is the angel it throws the snow is way too high. It would be nice to have the option to have a moveable guard that if rotated down it would throw the snow more straight forward than straight up. If there is a little wind the snow goes right into your face and over the area that you already shoveled which is frustrating. So I decide on if I use it or not, based on the wind.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, April 5, 2022
We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Sunday from 8 am to 8 pm EST,) You can also send us an email via Help@snowjoe.com
Thanks,
Customer Service Team
Snow Joe + Sun Joe
Thanks,
Customer Service Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
1
Not a good design
on January 29, 2022
Posted by: First time Snow Joe user
from Colorado, US
The product is not useful, it throws the snow back into your face, I cleaned the driveway with a shovel faster than the SnowJoe. I would like to return the product.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, April 5, 2022
So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are satisfied. At Snow Joe + Sun Joe we stand behind each product we manufacture. If you need any additional support, Our toll-free number is 866-766-9563 ( Monday through Sunday from 8 am to 8 pm EST,) You can also send us an email via Help@snowjoe.com We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Support Team
Snow Joe + Sun Joe
Thanks
Customer Support Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
5
Great product works good in saskatchewan!
on December 2, 2021
Posted by: rich306
from saskatchewan,SK, canada
Works good throws snow far made shovelling sidewalk after a blizzard very easy reasonably priced well built and had a promo for 3 year warranty cant beat it! read some poor reviews but also good ones! this product works as advertised
Written by a customer while visiting snowjoe.com
Customer Rating
5
Blast Snow!
on February 4, 2022
Posted by: TBar1959
from Mount Morris NY
From the snowstorm over night 2/4/2022 I went out and did my driveway, steps, and by my car on 1 charge. The trick is let the machine do the work for you!
Written by a customer while visiting snowjoe.com
Posted by: Joanjoe
from Jim Thorpe Pa
Verified Purchase:Yes
This snow thrower arrived when promised. Easy to assemble and easy to use.rechargeable battery makes it easy to use.
Written by a customer while visiting snowjoe.com
Customer Rating
5
Great Snow shovel
on February 6, 2022
Posted by: pam2123
from Yukon, OK
Works great and performs as advertized. Only issue is inability to purchase extra battery.
Written by a customer while visiting snowjoe.com
Customer Rating
2
The wind will kill you!!!
on March 14, 2022
Posted by: Michigan 1
from Shelby. MI
It works, but only in a light snow. and you will get covered in snow if any wind since it just throws it straight in front of you, not to the side. You have to turn it at an angle, stand to the upwind side of it, and hope the wind does not swirl on you. And you may only able to shovel in one direction and walk if a direct headwind. All this adds to the work. In summary, I can do it just as fast (faster if just 1-3" of snow), about the same amount of work, and stay dry with a good hand shovel.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, April 4, 2022
We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page.
Thanks,
Customer Service Team
Snow Joe + Sun Joe
Thanks,
Customer Service Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com