I haven't tried the battery yet, but it came as it was supposed to.
Written by a customer while visiting snowjoe.com
Customer Rating
1
on November 8, 2025
Posted by: Moeu
Doesn’t work and their replacement is too expensive
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, November 10, 2025
Dear Valued Customer,
Thank you for bringing this matter to our attention, and we sincerely apologize for the experience you’ve had with your Snow Joe 24VBAT-LTE Lithium-ION Battery. We understand how frustrating this situation must be, and this is not the level of service that we aim to provide.
We would like the opportunity to further review this matter and assist you. Please reach out to us at our toll-free number, 1-866-225-9723, available every day from 10 AM–6 PM EST. Our team is committed to ensuring your complete satisfaction and will strive to address your needs to the fullest extent.