Customer reviews from snowjoe.com
Snow Joe - iON+ 24VBAT-LTE EcoSharp LITE Lithium-Ion Battery | 24 Volt | 2.0 Ah
Average customer rating
3.7
(22 Reviews)
Rating breakdown 22 reviews
5 Stars
11
4 Stars
5
3 Stars
0
2 Stars
0
1 Star
6
Customer Reviews for Snow Joe - iON+ 24VBAT-LTE EcoSharp LITE Lithium-Ion Battery | 24 Volt | 2.0 Ah
Customer Rating
1
Junk batteries
on December 15, 2025
Posted by: pumpguymatt
from Pittsburgh, PA
Battery cuts out constantly, have other batteries that I have but bought extras since my snowblower is 48V. Now I have 3 good batteries and really need 4 to always have a spare set.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, December 15, 2025
Hello Matt,
Thank you for bringing this matter to our attention. We sincerely apologize for the experience you’ve had, as this is not the level of service or product performance we strive to provide. We take feedback like yours very seriously, and we will be conducting a thorough review to determine what went wrong with the battery performance.
We truly value your input, as it helps us improve our products and services for all of our customers. Please feel free to reach out to us directly at our toll-free number, 1-866-225-9723, available every day from 10 AM–6 PM EST, so we can better understand your experience.
Thank you again for taking the time to share your feedback, and we appreciate your patience as we review this matter.
Thank you for bringing this matter to our attention. We sincerely apologize for the experience you’ve had, as this is not the level of service or product performance we strive to provide. We take feedback like yours very seriously, and we will be conducting a thorough review to determine what went wrong with the battery performance.
We truly value your input, as it helps us improve our products and services for all of our customers. Please feel free to reach out to us directly at our toll-free number, 1-866-225-9723, available every day from 10 AM–6 PM EST, so we can better understand your experience.
Thank you again for taking the time to share your feedback, and we appreciate your patience as we review this matter.
Written by a customer while visiting snowjoe.com
Customer Rating
1
Horrible product K.G.
on July 28, 2025
Posted by: Kgkg
from Lynn MA
Horrible experience! I was able to use the snow blower for one snow season and it never worked again. I had to buy another snow blower that works fantastic. I will never buy your product again.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, July 29, 2025
Dear Valued Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you experienced. This is certainly not the level of performance or service we strive to provide, and we regret that your experience did not meet expectations.
We would appreciate the opportunity to investigate this issue further and determine what may have caused the malfunction. Please contact us at your convenience at our toll-free number, 866-225-9723, available every day from 10 AM to 6 PM EST.
We are committed to ensuring customer satisfaction and will do our utmost to address your concerns.
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you experienced. This is certainly not the level of performance or service we strive to provide, and we regret that your experience did not meet expectations.
We would appreciate the opportunity to investigate this issue further and determine what may have caused the malfunction. Please contact us at your convenience at our toll-free number, 866-225-9723, available every day from 10 AM to 6 PM EST.
We are committed to ensuring customer satisfaction and will do our utmost to address your concerns.
Written by a customer while visiting snowjoe.com
Posted by: Al G
from Clementon, NJ
Verified Purchase:Yes
Easy to charge, easy to insert on tool and last long enough to do the job and more.
Written by a customer while visiting snowjoe.com
Customer Rating
4
Disappointed
on October 24, 2025
Posted by: MDLA
from Maine
This would have been a 5 star as I have 2 Sun Joe products from HSN that use this battery, I packed my mini chain saw when I left my seasonal home , but forgot the battery and charger. Figured I'd just order another battery, and did, as I plan on buying a trimmer this spring and an extra battery would be good to have. I just figured a charger would come with a battery ......it did not. It's on me for not seeing where it probably said "just the battery" . Even so, They aren't cheap and providing the lesser model charger seems reasonable to me. It came charged, so I'll just use it until the charge is gone and wait until spring to charge it when I get back as I have two chargers at my summer residence. Disappointed.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, October 24, 2025
Dear Valued Customer,
Thank you for taking the time to share your feedback and for being a loyal Shop Joe customer. We truly appreciate your continued trust in our products and your thoughtful comments regarding your recent purchase of the Snow Joe 24VBAT-LTE Certified Authentic IONMAX Lithium-Ion Battery.
We understand your disappointment regarding the charger not being included with the battery. The 24VBAT-LTE is sold as a standalone replacement battery, which is noted in the product description, as many customers already own compatible chargers from previous Sun Joe or Snow Joe tools.
That said, we recognize how including or offering a bundle option could make future purchases more convenient, and we will be sure to share your suggestion with our product and marketing teams for consideration.
We’re glad to hear that the battery arrived charged and ready to use, and we hope it continues to serve you well alongside your other Sun Joe tools. Thank you again for your valuable feedback and for being part of the Shop Joe family.
Thank you for taking the time to share your feedback and for being a loyal Shop Joe customer. We truly appreciate your continued trust in our products and your thoughtful comments regarding your recent purchase of the Snow Joe 24VBAT-LTE Certified Authentic IONMAX Lithium-Ion Battery.
We understand your disappointment regarding the charger not being included with the battery. The 24VBAT-LTE is sold as a standalone replacement battery, which is noted in the product description, as many customers already own compatible chargers from previous Sun Joe or Snow Joe tools.
That said, we recognize how including or offering a bundle option could make future purchases more convenient, and we will be sure to share your suggestion with our product and marketing teams for consideration.
We’re glad to hear that the battery arrived charged and ready to use, and we hope it continues to serve you well alongside your other Sun Joe tools. Thank you again for your valuable feedback and for being part of the Shop Joe family.
Written by a customer while visiting snowjoe.com
Posted by: TweetyBug
from Portland, ME
Verified Purchase:Yes
This product attached easily to my SnowJoe air compressor. On Christmas Eve my grandson wanted to inflate a 6 foot tall football player. My son-in-law looked like he was going to pass out until I suggested he use my air compressor. He did and both he and my grandson were very pleased (as was I.) Thank you for the great products.
Written by a customer while visiting snowjoe.com
Customer Rating
5
Sno Joe does the job
on December 3, 2024
Posted by: Webcan man in Canada
Got my unit last year and was impressed with power and battery length and ez to charge and put in batteries
Nice for smaller sidewalks and driveways
Nice for smaller sidewalks and driveways
Written by a customer while visiting snowjoe.com
Customer Rating
1
on November 8, 2025
Posted by: Moeu
Doesn’t work and their replacement is too expensive
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, November 10, 2025
Dear Valued Customer,
Thank you for bringing this matter to our attention, and we sincerely apologize for the experience you’ve had with your Snow Joe 24VBAT-LTE Lithium-ION Battery. We understand how frustrating this situation must be, and this is not the level of service that we aim to provide.
We would like the opportunity to further review this matter and assist you. Please reach out to us at our toll-free number, 1-866-225-9723, available every day from 10 AM–6 PM EST. Our team is committed to ensuring your complete satisfaction and will strive to address your needs to the fullest extent.
Thank you for bringing this matter to our attention, and we sincerely apologize for the experience you’ve had with your Snow Joe 24VBAT-LTE Lithium-ION Battery. We understand how frustrating this situation must be, and this is not the level of service that we aim to provide.
We would like the opportunity to further review this matter and assist you. Please reach out to us at our toll-free number, 1-866-225-9723, available every day from 10 AM–6 PM EST. Our team is committed to ensuring your complete satisfaction and will strive to address your needs to the fullest extent.
Written by a customer while visiting snowjoe.com
Customer Rating
1
Hate snow Joe
on January 26, 2026
Posted by: Snow Joe Joe
from Bridgeport CT
My battery did not last one year I used 3 time it smell like burning and small Joe does not work.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, January 27, 2026
Dear Valued Customer,
We sincerely apologize for the issues you’ve experienced with your Snow Joe battery. This is certainly not the experience we want for our customers.
Please know that we will further investigate this matter, and one of our team members will be reaching out to you directly to assist and help resolve the situation. We appreciate your patience and the opportunity to make this right
We sincerely apologize for the issues you’ve experienced with your Snow Joe battery. This is certainly not the experience we want for our customers.
Please know that we will further investigate this matter, and one of our team members will be reaching out to you directly to assist and help resolve the situation. We appreciate your patience and the opportunity to make this right
Written by a customer while visiting snowjoe.com