Customer reviews from Samsung US
Samsung - Galaxy S21 Ultra 5G 512GB (Unlocked)
Average customer rating
4.8
(5,005 Reviews)
Rating breakdown 5,005 reviews
5 Stars
4,181
4 Stars
624
3 Stars
103
2 Stars
45
1 Star
52
97%of customers recommend this product.
(
4,663 out of
4,823)
Customer Reviews for Samsung - Galaxy S21 Ultra 5G 512GB (Unlocked)
Customer Rating
3
Finger Printer Sensor
on July 28, 2021
Posted by: Galaxybound
from Sacramento, CA
Expertise:Expert
Moving the fingerprint sensor from the back panel on the S9+ to the front of the phone under the screen on the Ultra 5G was a terrible mistake.
The placement of the sensor under the LCD makes fingerprint feature nearly unreliable and forces me to use the secondary method to get past the locked screen.
I have removed any covers and screen protectors to see if the problem can be remedied.
I have also added my fingerprint nearly 20 different times, with and without the screen protector.
All of the solutions were unsuccessful. I now use pattern instead. Still, it is a shame to not have this feature reliable when previous iterations of the galaxy line were successful in delivering this reliable feature.
Other than this issue, the phone performs tremendously well.
Features
3
Performance
5
Design
3
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 30, 2021
Hello Galaxybound, thank you for sharing your experience. I understand what you're going through. In order for us to assist you with this issue, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143562687
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143562687
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
My review is 4 Galaxy S10 Plus w/512GB
on August 9, 2021
Posted by: Beachy Keen
from Florida
Expertise:Intermediate
I've had this phone since it came out and haven't moved off to buy a new Galaxy because I cannot get the color I want with the storage I want.
Phantom Red would be awesome but I can't get 512 GB storage. I've tried the external cards but they go bad no matter who you buy from and I'm not comfortable putting my photos on a cloud or relying on an external device that may go bad and/or lose my photos, downloads and gifs. I'm heavy into graphics in my writings.
For the amount of money I pay for a device, I do not want to be told I must purchase black to get 512 GB or choose less GB. Samsung has me spoiled so what can you do to fix this Samsung? I'm a TMobil subscriber.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Worst Phone I Have Ever Owned. Period.
on August 27, 2021
Posted by: Aeon
from Hobart, IN
I've had plenty of Samsung phones, LG phones, and even a OnePlus recently. This is hands down the worst phone I've ever owned.
First off, I get service basically nowhere. Ever. And I live in Chicagoland, one of the densest coverage spots on the map. And the times I do get service, it drops consistently. I'm talking every 5 to 10 minutes it just stops working almost completely. Apps freeze. Because they're stuck in screens trying to load data. It will say 5G or 4G LTE, but I will have no service. Only turning Airplane mode on and off helps bring data back. And this is consistently, every day.
Major apps don't work correctly on it, such as Messenger. They will randomly minimize or close with no error message. Stuff just feels...off when I'm using it. Things will happen in apps that make no sense at all.
And before anyone recommends turning off 5G, or factory resetting my phone, just know it's been like this from the beginning. I even bought a new SIM card because I heard they can get worn out. No difference at all.
This one phone really makes me question ever buying a Samsung again. If this is the direction their phones are heading, then I want no part in the company.
First off, I get service basically nowhere. Ever. And I live in Chicagoland, one of the densest coverage spots on the map. And the times I do get service, it drops consistently. I'm talking every 5 to 10 minutes it just stops working almost completely. Apps freeze. Because they're stuck in screens trying to load data. It will say 5G or 4G LTE, but I will have no service. Only turning Airplane mode on and off helps bring data back. And this is consistently, every day.
Major apps don't work correctly on it, such as Messenger. They will randomly minimize or close with no error message. Stuff just feels...off when I'm using it. Things will happen in apps that make no sense at all.
And before anyone recommends turning off 5G, or factory resetting my phone, just know it's been like this from the beginning. I even bought a new SIM card because I heard they can get worn out. No difference at all.
This one phone really makes me question ever buying a Samsung again. If this is the direction their phones are heading, then I want no part in the company.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 21, 2021
Hello Aeon, thank you for reaching out. If I were in your position, I would be upset too. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001598/) to an article that will help you troubleshoot the poor signal. In order for us to look further into your other concerns, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143723583
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143723583
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Memory issues/lack pen storage
on September 1, 2021
Posted by: Zitrobets
from Philadelphia
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this 4 months ago and regret it. I should have stayed with my note 10
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
Overheats often
on September 14, 2021
Posted by: Soaps
from Killeen, TX
Expertise:Intermediate
[This review was collected as part of a promotion.] Running maps + any other app and it becomes so hot I can't hold it even in the case.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
S21 Ultra is an amazing smartphone
on November 12, 2021
Posted by: Jeff
from Laingsburg, MI
Expertise:Expert
[This review was collected as part of a promotion.] I've had this phone for over a month now and have loved every minute. This is from a guy who was an iPhone advocate and never thought of leaving Apple. I even switched to a Galaxy Watch 4 from an Apple Watch. Pairing the Samsung Ultra 21 with the Galaxy Watch 4 has been awesome. Highly recommend both products, I love Samsung now!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Dont waste your money
on November 27, 2021
Posted by: Boston590
from Maine
Expertise:Intermediate
I hate this phone ,worst piece of crap.Half the time face recognition doesnt work.Finger sensor sucks if you have a full protection case.Alot of times it doesnt recognize im touching the screen.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
4
Gameplay...
on December 21, 2021
Posted by: Roset
I hate that I can't play 90 fps game play on my brand new s21 ultra. I wonder why. The s20 had it why not give the s21, I am very disappointed and and I know there are other customers out there who were hoping for this experience especially PUBG players.
I would recommend this to a friend!
Features
2
Performance
4
Design
2
Value
4
Written by a customer while visiting Samsung US