Customer reviews from Samsung US
Samsung - Galaxy S21 Ultra 5G 512GB (Unlocked)
Average customer rating
4.8
(5,005 Reviews)
Rating breakdown 5,005 reviews
5 Stars
4,181
4 Stars
624
3 Stars
103
2 Stars
45
1 Star
52
97%of customers recommend this product.
(
4,663 out of
4,823)
Customer Reviews for Samsung - Galaxy S21 Ultra 5G 512GB (Unlocked)
Customer Rating
3
Great phone terrible battery
on September 20, 2021
Posted by: Treeguy222
from Columbus Ohio
Expertise:Expert
[This review was collected as part of a promotion.] I bought this phone in Janurary. The itself has been fast, great camera, and screen. The biggest issue with this phone was the battery. Despite being advertised to last a full day, I could never get throughout my workday without having to charge the phone midday.
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
2
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Almost perfect
on August 11, 2021
Posted by: Dblock
from Nj
Expertise:Expert
Best all around phone period (with a catch)
Been buying Samsung phones since the galaxy s3 don't know If i will upgrade to the s22 what's killing me right now is the lack of e-sim
The iphone supports it & the Google phones. I am tired of carrying around 2 phones because of my job..
Been buying Samsung phones since the galaxy s3 don't know If i will upgrade to the s22 what's killing me right now is the lack of e-sim
The iphone supports it & the Google phones. I am tired of carrying around 2 phones because of my job..
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 13, 2021
Hello Dblock, thank you for taking the time to leave this review. We appreciate the feedback! ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Good features but has problems
on September 1, 2021
Posted by: Curtis
from Florida
Expertise:Expert
[This review was collected as part of a promotion.] This isn't my first samsung but I did switch from iphone to Samsung. The phone has constant loading issues, it crashes often or freezes and won't let me unlock it or answer calls. It will lock randomly, open random apps. It will open in my pocket often. It does take very good photos. If you like speaker phone don't get this phone, the other person won't be able to hear you. You cannot send photos or videos to others without it looking horrible.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
micro SD
on December 18, 2021
Posted by: hovgar
Expertise:Expert
you took out the best feature from phone. Bring back that feature SAMSUNG. Do not do other company's mistake...
No, I would not recommend this to a friend.
Features
2
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on June 20, 2021
Posted by: JJ_Rockett
from South Carolina
Expertise:Intermediate
I'm a simple girl. My phone does exactly what it says it should. I bought the ultra for the cameras and they are fantastic and fun to mess with. The 128gb is great storage space for me as I'm frequently backing pictures onto my PC anyways, so I don't even get close to using it up. The only downside is that you have to buy a separate fast charging block.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
GREAT PHONE BUT...
on December 4, 2021
Posted by: MARK B
from BAKERSFIELD,CA
Expertise:Expert
I love my phone but one of the features i really needed and wanted was
a good voice control feature. "Bixby in my opinion is horrible.' On my s8+
ii was able to say "Hey ......." and call anyone in my address book or it
would look a number up on the internet no problem. Not wiith my s21 ultra 5g.
I ask it to call my wife or anyone and iit tells me it cant find that person in my
contacts. and if i ask it to find on the internet. it tells me an option of how to search
and the results are never what i asked for. And you cant just turn off bixbyy and down
load ..... its not compatable. i use phone for work and needed to use voice while
driving .. not possible. Had i known that i would have bought a different phone. Now
i have to pull over everytime i need to make a call and dial the number manually.
a good voice control feature. "Bixby in my opinion is horrible.' On my s8+
ii was able to say "Hey ......." and call anyone in my address book or it
would look a number up on the internet no problem. Not wiith my s21 ultra 5g.
I ask it to call my wife or anyone and iit tells me it cant find that person in my
contacts. and if i ask it to find on the internet. it tells me an option of how to search
and the results are never what i asked for. And you cant just turn off bixbyy and down
load ..... its not compatable. i use phone for work and needed to use voice while
driving .. not possible. Had i known that i would have bought a different phone. Now
i have to pull over everytime i need to make a call and dial the number manually.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Worst mistake in decades!
on July 23, 2021
Posted by: Anonymous
from Fallon, NV
Expertise:Expert
I traded in my Note 20 5G Ultra 512GB for the S21 5G Ultra 256GB, and it was a huge mistake.
I would do anything to get my Note back. It was a dream and I was stupid for thinking this phone would be as good. This phone is absolute crap.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 27, 2021
Hello Jay Pressley, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Really Nice Phone
on October 29, 2021
Posted by: Marioxm
from Beaverton, OR
Expertise:Intermediate
I've had it for about 6 months now and it has been steadfast. Bigger than my LG G8 and heavier (the protective case I bought just makes it even BIGGER). Very fast/responsive. Great video playback. There were some little glitches but each update that applies address those issues.. I have not tried the PEN but will purchase it soon...
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US