Customer reviews from Samsung US
Samsung - Galaxy S21 Ultra 5G 512GB (Unlocked)
Average customer rating
4.8
(5,005 Reviews)
Rating breakdown 5,005 reviews
5 Stars
4,181
4 Stars
624
3 Stars
103
2 Stars
45
1 Star
52
97%of customers recommend this product.
(
4,663 out of
4,823)
Customer Reviews for Samsung - Galaxy S21 Ultra 5G 512GB (Unlocked)
Customer Rating
4
Overall incredible phone, but I miss two features
on June 8, 2021
Posted by: FondOfPhone
from Raleigh, NC
Expertise:Intermediate
[This review was collected as part of a promotion.] I've had this phone since it's launch a few months ago and had a great experience with the phone since upgrading from my Samsung Galaxy S9. It is incredibly fast, runs multiple apps at once with ease, the battery lasts so much longer than my previous phone, and the camera is just wildly fantastic. I love this phone and can easily see myself keeping it for a few years and not wanting to upgrade it for a good long while. The phone feels built to last and has a lot of nice features that should keep it running well and up to par with future phones beyond the next few iterations. That being said, going from my Galaxy S9 to my S21 Ultra meant I lost my expandable memory and my headphones jack, which were some of the most important features that my old phone had. While I have wireless earbuds (the first generation Galaxy Buds) and a usb-c headset, I hate that I can't just use my old headphones anymore without buying a converter. This was a terrible design that every single phone manufacturer made and I do hope Samsung reconsiders adding a headphone jack back in. I have the same gripe about the expandable memory because that made my phone truly become an all around tool and mini computer. I used my expandable memory with my old phone and was irritated I couldn't use it with this one. I'm tired of companies taking away valuable features that benefit the consumer (removing the jack benefits them by increasing Bluetooth earbud sales, removing the expandable memory increases the likelihood people will upgrade or buy cloud storage) for long-term consumption. Even with that, I still think the phone is incredible and I love using it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic camera
on June 8, 2021
Posted by: Levorm
from Desert Hot Springs
[This review was collected as part of a promotion.] It has been a couple of years since owning a galaxy phone. The new S21 ultra is a great phone that is easy to use and full of features. My favorite is the fantastic camera. It's above and beyond anything I've had before.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on June 8, 2021
Posted by: Gatorbaitgolf
from Maryland
Expertise:Intermediate
[This review was collected as part of a promotion.] I've had this phone for close to a year and never had an issue.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone with an awesome camera
on June 8, 2021
Posted by: Steel
from Kentucky
Expertise:Intermediate
[This review was collected as part of a promotion.] I've had the S21 5G Ultra for about 3 months. The phone is fast. The screen is crystal clear. The battery lasts all day with plenty of power to spare. But the camera is incredible. 8K video looks like it has ray tracing. Only complaint would be lack of an ability to add a memory stick but that's what the cloud is for and I just need to get over it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great features but crashes too much
on June 8, 2021
Posted by: Amy1978
from Lexington NC
Expertise:Expert
[This review was collected as part of a promotion.] Baught approx 3 months ago and it crashes at least 3 times a day it's q great phone just wish it wouldn't crash
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 2, 2021
Hello Amy1978, thanks for reaching out. I know how difficult this can be. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001416/) to an article that will help you troubleshoot the crashes. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
The best smartphone so far
on June 8, 2021
Posted by: Terry
from Overland park ks
[This review was collected as part of a promotion.] It's done everything I've done thought and more
The camera is great
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 8, 2021
Posted by: Bulletb
from Cocoa, FL
Expertise:Intermediate
[This review was collected as part of a promotion.] I have the S21 Ultra and I am very happy with it. Great battery life, cameras and it is very fast. I would recommend it to my friends.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best Galaxy yet!
on June 8, 2021
Posted by: StarkRavingDad
from Orlando, FL
Expertise:Intermediate
[This review was collected as part of a promotion.] Traded in my S9+ for an S21 Ultra. Great phone, love it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US