Customer reviews from Samsung US
Samsung - Galaxy S21 Ultra 5G 512GB (Unlocked)
Average customer rating
4.8
(5,005 Reviews)
Rating breakdown 5,005 reviews
5 Stars
4,181
4 Stars
624
3 Stars
103
2 Stars
45
1 Star
52
97%of customers recommend this product.
(
4,663 out of
4,823)
Customer Reviews for Samsung - Galaxy S21 Ultra 5G 512GB (Unlocked)
Customer Rating
3
Okay phone
on September 1, 2021
Posted by: Ezick
from Florida
Expertise:Expert
[This review was collected as part of a promotion.] I bought the phone about 8 months and some odd days ago, it works okay. It gets hot when useing it to play Regular games from app store.It Glitches and freezes randomly I assume from the heat.The phone should be able to deal with it .I live in Florida we have high temperatures year round ,I have never had this problem with my other samsung phones.So if you live in a colder climate it should work better. Overall I wouldn't recommend buying it if you play games or live in a hot climate.Very disappointing as we all pay so much for these phones .
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 23, 2021
Hello Ezick, thank you for reaching out. I see where you're coming from. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001416/) to an article that will help you troubleshoot the phone freezing. In order for us to look further into your other concerns, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143731215
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143731215
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
My best phone ever
on September 1, 2021
Posted by: Guille
from NC
Expertise:Intermediate
[This review was collected as part of a promotion.] I purchased this phone less than a month ago and it has been a great upgrade that I'm enjoying everyday. Lots of memory and cameras for all my needs.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Phone!
on September 1, 2021
Posted by: Doug
from Fredericksburg, VA
Expertise:Beginner
[This review was collected as part of a promotion.] I love Apple IPhone, but with the features the Samsung Galaxy S21 phone offers I may never go back to Apple IPhone.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Gratis cellphone
on September 1, 2021
Posted by: Yudy
from Richmond, VA
[This review was collected as part of a promotion.] I bought my cell phone three months ago and it made my life easier. The photos I take are spectacular
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features would Love to win the new Fold
on September 1, 2021
Posted by: STEN
Expertise:Intermediate
[This review was collected as part of a promotion.] I've had my Galaxy S21 Ultra 5G for about 8 months it's a great phone but drops alot of calls.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful Phone!
on September 1, 2021
Posted by: slm1027
from Olympia, WA
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone a few weeks ago and love everything about it. I love the screen, battery life, and processing power, and so much more! After having an iPhone for the last 2 years it is nice to have a Sasung again!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing screen and battery life.
on September 1, 2021
Posted by: Hachiroku
from Springfield Ma.
Expertise:Beginner
[This review was collected as part of a promotion.] I've had the S21 for 2 months now and I don't regret switching over, it's the best phone I've ever had by far.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I had issues, but I stress that "I" had issues!
on September 1, 2021
Posted by: Josh
from Florida
Expertise:Intermediate
[This review was collected as part of a promotion.] Not sure what combination of button pushing or screen swiping my pocket does but I have had two devices, warrantied the first one out and now have a 512GB and finally had to start keeping my phone out of my pocket when doing vigorous activities. OTHERWISE, I love the phone! It's fast, the camera is better than my skill set will ever utilize. I have been and will remain a Samsung fan because of the quality and durability of the devices.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US