Customer reviews from Samsung US
Samsung - Galaxy S21 Ultra 5G 512GB (Unlocked) - Phantom Black
Average customer rating
4.8
(5,004 Reviews)
Rating breakdown 5,004 reviews
5 Stars
4,181
4 Stars
623
3 Stars
103
2 Stars
45
1 Star
52
97%of customers recommend this product.
(
4,662 out of
4,822)
Customer Reviews for Samsung - Galaxy S21 Ultra 5G 512GB (Unlocked) - Phantom Black
Customer Rating
5
S21 great screen easy to use
on September 1, 2021
Posted by: Jond
from North Carolina
Expertise:Intermediate
[This review was collected as part of a promotion.] I was switching from a goodgle pixel 5 what an upgrade. Love this phone.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Super fast!
on September 1, 2021
Posted by: JessicaP
from Coralville, IA
Expertise:Intermediate
[This review was collected as part of a promotion.] Definitely the best phone I've ever had! Battery lasts all day + night, and charging is super fast. Even faster than they advertise. I haven't had any issues with the phone at all. I only wish it came in more colors! The camera app is awesome! I don't use most features, but would like to change that. One new feature I love is the blemish eraser tool. Works really, really well!! Picture quality is everything they say it is. Surpasses iPhone for sure.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on September 1, 2021
Posted by: Tjc83
from Georgetown, ky
Expertise:Intermediate
[This review was collected as part of a promotion.] I've had this for a month or 2 and it's been great. The videos you shoot look great as well as the photos you take. The monster zoom in this camera setup has come in very handy several times already. I like the fact that the phone has some heft so it feels sturdy and even with a case in it, it doesn't feel bulky. Although it doesn't come with an s pen, which i used all the time on my note 9, you can get an s pen to use with the device. Had all the s pen apps my note did and that's always been very handy. All in all, a great phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Camera is great
on September 1, 2021
Posted by: Mattyboo
from DC
Expertise:Expert
[This review was collected as part of a promotion.] I really like this phone, but the weight from the camera makes it feel clunky and unbalanced while in your hand. The phone is lightning fast though and call quality is great. Too many great features to list.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic phone.
on September 1, 2021
Posted by: Lynn
from Dover, DE
Expertise:Intermediate
[This review was collected as part of a promotion.] Had for a few months now. Love everything. Just wish Sansung offered more colorful cases that included s pen storage. Black case is boring.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy and Fast
on September 1, 2021
Posted by: CaseyJr
from Davenport FL
Expertise:Intermediate
[This review was collected as part of a promotion.] I've had mine for almost a year, or so. Bought it as soon as it was available. Like having a complete computer in your hands. And the pictures are AWESOME.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Phone
on September 1, 2021
Posted by: SpencerWife
from SOUTH CAROLINA
Expertise:Intermediate
[This review was collected as part of a promotion.] I've had my Samsung Galaxy s21 Ultra since they 1st came out. I absolutely love this phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Okay phone
on September 1, 2021
Posted by: Ezick
from Florida
Expertise:Expert
[This review was collected as part of a promotion.] I bought the phone about 8 months and some odd days ago, it works okay. It gets hot when useing it to play Regular games from app store.It Glitches and freezes randomly I assume from the heat.The phone should be able to deal with it .I live in Florida we have high temperatures year round ,I have never had this problem with my other samsung phones.So if you live in a colder climate it should work better. Overall I wouldn't recommend buying it if you play games or live in a hot climate.Very disappointing as we all pay so much for these phones .
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 23, 2021
Hello Ezick, thank you for reaching out. I see where you're coming from. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001416/) to an article that will help you troubleshoot the phone freezing. In order for us to look further into your other concerns, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143731215
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143731215
^Elizabeth
Written by a customer while visiting Samsung US