Customer reviews from Samsung US
Samsung - Galaxy S21 Ultra 5G 512GB (Unlocked)
Average customer rating
4.8
(5,005 Reviews)
Rating breakdown 5,005 reviews
5 Stars
4,181
4 Stars
624
3 Stars
103
2 Stars
45
1 Star
52
97%of customers recommend this product.
(
4,663 out of
4,823)
Customer Reviews for Samsung - Galaxy S21 Ultra 5G 512GB (Unlocked)
Customer Rating
5
Best phone I've ever held.
on September 1, 2021
Posted by: Thadius
from Oregon
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone with a very specific goal in mind and it has not let me down. My intention was to buy the phone that I could have and not have to worry about anyone else walking up and showing me a cooler phone or taking better pictures. Yes I got my phone to be Petty. But to be fair I only ever had a Motorola Droid x prior as a flagship phone. This phone is amazing the pictures are great it's fast my only complaint is there so much pre-installed software. Also when taking pictures and videos you may want to adjust your storage settings as if you leave them at default you will very quickly run out of storage. There's only a couple areas where this phone could be easily improved but I think that ship has already sailed expandable storage is preferable as well as a headphone jack but this phone has neither. I haven't really found that to be a problem however there is a slight lag when recording audio.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone! Amazing camera!!!
on September 1, 2021
Posted by: BigTex
from Iowa
Expertise:Intermediate
[This review was collected as part of a promotion.] I absolutely love this phone! Didn't know if I was ready to upgrade after the Note 10+, but I'm glad I did. Everything works smooth, mobile browsing is quick, and omg the camera takes unbelievable good pics.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Very good battery life
on September 1, 2021
Posted by: Runner10k
from New mexico
Expertise:Beginner
[This review was collected as part of a promotion.] It was time to upgrade from my note 8, which was a very good phone. The s21 has an unbelievable Camara, took pictures of the grand canyon that no one else could get, but I did share with our family.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
Everything I need in a phone
on September 1, 2021
Posted by: Cruuiser
from Anaheim, CA
Expertise:Intermediate
[This review was collected as part of a promotion.] I've had this phone for about 6 months and I've been really happy with it. At first I was disappointed with the lack of micro sd card slot, but that hasn't become a problem for me. I have yet to fill up the phone's storage. Admittedly, I dont record a lot of video nor take a lot of pictures.
Another feature I was sad to see let go was the lack of MST support. I had samsung devices before and it was refreshing to be able to pay with my phone when other NFC alternatives would not work. Granted that the pandemic made NFC payments much more prominent. Thus far I haven't run into scenarios where my phone wasn't accepted as a payment method.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic phone
on September 1, 2021
Posted by: Brandochic
from Tucson, Az
[This review was collected as part of a promotion.] Love all the features, the ease of use and of course the camera. In my line of work a good camera on the go is essential! Thanks Samsung!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I honestly don't know what else I could want
on September 1, 2021
Posted by: Kisnano
from Maryland
[This review was collected as part of a promotion.] This phone really does do just about anything I could want and then some. It's fast, the battery last me the whole day with wifi/data/bluetooth always on and generally is a smooth pleasant day to day experience. The camera far exceeds my uses but it's great to snap a quick picture when when you see something photogenic and be on my way. The S pen is a nice feature if you have it to jot down some notes or draw with though I personally just use the one from my note for the moment.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Not user friendly
on September 1, 2021
Posted by: Didine
from Miramar, FL
Expertise:Beginner
[This review was collected as part of a promotion.] I transitioned from an Apple 12 Pro Max to Galaxy S21 Ultra 5G 128GB. I have been using the Apple phone for years. I heard that Samsung has a better camera quality. I am disappointed. I prefer the Apple 12 Pro Max. Unfortunately, it is too late to change. I am stuck.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 23, 2021
Hello Didine, thank you for reaching out. I understand how disappointing this must be. We would definitely like to look into this matter further for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143731433
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143731433
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Good
on September 1, 2021
Posted by: Anonymous
from Phoenix
Expertise:Intermediate
[This review was collected as part of a promotion.] Normal used I expend much that the cell show me . It's not meet my expectations.
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 23, 2021
Hello Eufereyes, thank you for reaching out. I understand how it can feel when expectations don't quite meet, but we're here to help! Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143731413
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143731413
^Elizabeth
Written by a customer while visiting Samsung US