Customer reviews from Samsung US
Samsung - Galaxy S21 Ultra 5G 512GB (Unlocked)
Average customer rating
4.8
(5,005 Reviews)
Rating breakdown 5,005 reviews
5 Stars
4,181
4 Stars
624
3 Stars
103
2 Stars
45
1 Star
52
97%of customers recommend this product.
(
4,663 out of
4,823)
Customer Reviews for Samsung - Galaxy S21 Ultra 5G 512GB (Unlocked)
Customer Rating
3
Its ok
on September 1, 2021
Posted by: Soday1986
from Pennsylvania
Expertise:Intermediate
[This review was collected as part of a promotion.] I like the phone but it has no audio jack. I work for fedex and some of our vehicles don't support Bluetooth.
I would recommend this to a friend!
Features
4
Performance
5
Design
3
Value
4
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 27, 2021
Hello Soday1986, we apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
S21 ultra
on September 1, 2021
Posted by: Muzan
from Charlotte
Expertise:Expert
[This review was collected as part of a promotion.] Getting this phone was a huge upgrade coming from a galaxy s7. This phone changed my life in many ways. It's speed data transfer, camera and so many more features I can think of. One of if not the best phone out there!!!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Pretty nice phone
on September 1, 2021
Posted by: badgto
from Texas
Expertise:Intermediate
[This review was collected as part of a promotion.] I have had this about 6 months. I like it almost as much as my S8 Active. I just haven't found anything I like as well as it. This one has some nice features, and some quirkiness about it. It started just displaying all notifications as hidden content. No matter what changes I make. I have seen others having this issue as well.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Photo and Performance deception
on September 1, 2021
Posted by: Ricks79
from Logan, UT
Expertise:Intermediate
[This review was collected as part of a promotion.] It's a good device, definitely an improvement on the S20, BUT I have had a lot of failures and distortions of faces on my photos. Also, the phone will freeze from time to time with a random app and the photo app button makes a picture "pop" sometimes instead of taking the picture!
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome cameras
on September 1, 2021
Posted by: Angel
from Yonkers, New York
[This review was collected as part of a promotion.] I brought the phone about one month ago and it is head and shoulders above the previous Galaxy model I owed. I love showing off my new phone and I have convinced a couple of friends to switch to this new model.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Grat phone
on September 1, 2021
Posted by: Smileluck
from IL
Expertise:Intermediate
[This review was collected as part of a promotion.] I'm very happy, Samsung smart phone best in the world.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Overall good phone
on September 1, 2021
Posted by: ThatArbiterGuy
from Ohio
Expertise:Intermediate
[This review was collected as part of a promotion.] The last phone I had was the S8+ so this was a pretty substantial upgrade hardware wise. I love the 120hz screen and the camera is quite incredible. The battery is also very impressive on it. Not much to say in the way of software, it's all still good if you like Samsung's version of Android. Having S-Pen compatibility is a nice touch as well.
It's not the perfect phone though. There are some straight downgrades from the S8+. No aux port is a bummer for someone like me who doesn't like wireless ear buds. I miss the LED indicator that was on the top left of the S8. The S21 Ultra also seems to be lacking a heartbeat sensor. The biggest sin of all for me personally is the lack of support for SD cards.
I would definitely recommend the S21 Ultra if you're in the market for a new phone and can live with issues stated above.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on September 1, 2021
Posted by: Sissy
from Bolivar tn
Expertise:Intermediate
[This review was collected as part of a promotion.] I've had my phone just a few months and I love the camera and the battery life
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US