Customer reviews from Samsung US
Samsung - Galaxy S21 Ultra 5G 512GB (Unlocked)
Average customer rating
4.8
(5,005 Reviews)
Rating breakdown 5,005 reviews
5 Stars
4,181
4 Stars
624
3 Stars
103
2 Stars
45
1 Star
52
97%of customers recommend this product.
(
4,663 out of
4,823)
Customer Reviews for Samsung - Galaxy S21 Ultra 5G 512GB (Unlocked)
Customer Rating
5
Amazing phone
on September 1, 2021
Posted by: Eric
from Knoxville
Expertise:Intermediate
[This review was collected as part of a promotion.] Best phone I've ever owned. Camera setup is mind blowing. Screen is bright and colors pop also has great blacks. For me this phone is perfect and I continue to find new amazing features
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Battery Doesn't last as advertised
on September 1, 2021
Posted by: Jeff
from Johnstown, Co
Expertise:Expert
[This review was collected as part of a promotion.] The battery doesn't last as long as advertised, need to charge after 10 work day.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 27, 2021
Hello Jeff, thank you for bringing this to our attention. I understand how important this is to you. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001388/) to an article that will help you troubleshoot the battery draining quickly. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143741598
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143741598
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Love My Phone!
on September 1, 2021
Posted by: Kings3rwe
from Ohio
Expertise:Intermediate
[This review was collected as part of a promotion.] I have had several Samsung phones. A few phones back I changed to another type and missed my Samsung so much, I turned back! My children also have Samsung phones
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Way more awesome than I expected !
on September 1, 2021
Posted by: Johnny
from Portland, Oregon
[This review was collected as part of a promotion.] I watched, looked ,listened and finally gave in. I am glad I did.
What a nice upgrade that will last and finally a phone with some of the finest lenses out there.
I am not a technically advanced person and you have to agree that this is such an amazing phone to operate. Thank you
What a nice upgrade that will last and finally a phone with some of the finest lenses out there.
I am not a technically advanced person and you have to agree that this is such an amazing phone to operate. Thank you
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
So average for a big price.
on September 1, 2021
Posted by: Each
from North American Swamp
Expertise:Intermediate
[This review was collected as part of a promotion.] For a regular consumer and everyday user. You probably won't notice much of a difference, if you switch phones every two years. The improvements are incremental.
Coming from an S10+, the first thing I noticed was the weight. In hand it feels like a brick compared to the 10. The upgraded camera is nice, and if your work revolves around media, this would be an excellent tool. The curved edges on the glass screen are esthetically pleasing.. but appear to have compromised the strength. While also creating a welcoming crevasse for dirt and debris to lodge itself into, once a case is one the phone.
The persistence of moving to Microsoft one drive over the last 6 months. As well as no longer being able to directly connect to a laptop. Has me considering not buying another Samsung in the future.
For a top of the line product, it is just so very average.
Coming from an S10+, the first thing I noticed was the weight. In hand it feels like a brick compared to the 10. The upgraded camera is nice, and if your work revolves around media, this would be an excellent tool. The curved edges on the glass screen are esthetically pleasing.. but appear to have compromised the strength. While also creating a welcoming crevasse for dirt and debris to lodge itself into, once a case is one the phone.
The persistence of moving to Microsoft one drive over the last 6 months. As well as no longer being able to directly connect to a laptop. Has me considering not buying another Samsung in the future.
For a top of the line product, it is just so very average.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 27, 2021
Hello Each, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've ever owned!
on September 1, 2021
Posted by: Capital P
from Birmingham, Alabama
Expertise:Expert
[This review was collected as part of a promotion.] 1st off. This is the best phone out period. I've owned every galaxy phone. Plus a few other brands. I very been on Android since before the OP cupcake was released. But this phone. Blows everything away. The build. It's heavy. It makes it feel like it's durable. Which it is. Not cheap. BO LAG!!! I repeat no lag!!! The battery is awesome. The camera is outstanding. There is honestly no cons when it comes to this. The display is beautiful as always. I finally feel like samsung touched on everything. They let the animal out the cage. So if you're on the fence. Or saying to yourself you should hold out. Don't do it!!! You won't be disappointed!! The is certified boss status!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Camera is sick
on September 1, 2021
Posted by: Myphone
from Nesquehoning PA
Expertise:Intermediate
[This review was collected as part of a promotion.] I've only had it for a couple weeks thus far and I quite like it.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Display
on September 1, 2021
Posted by: Fred
from Durham NC
Expertise:Intermediate
[This review was collected as part of a promotion.] Display was great until I put a protection on it.
Protector reflects to much.
Protector reflects to much.
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US