Customer reviews from Samsung US
Samsung - Galaxy S21 Ultra 5G 512GB (Unlocked)
Average customer rating
4.8
(5,005 Reviews)
Rating breakdown 5,005 reviews
5 Stars
4,181
4 Stars
624
3 Stars
103
2 Stars
45
1 Star
52
97%of customers recommend this product.
(
4,663 out of
4,823)
Customer Reviews for Samsung - Galaxy S21 Ultra 5G 512GB (Unlocked)
Customer Rating
1
Garbage Phone
on December 2, 2021
Posted by: MSanchez
from Oxnard, CA
Expertise:Expert
I purchased this phone less than 2 months ago and the phone is garbage. The phone randomly stopped working and I took it to Verizon who sent me to an Asurion repair shop. The shop informed me that it was a display issue and would take 2 hours to fix and that it was a common problem with Samsung phones. It has now been a week and the shop is stating that it was a bad motherboard and will be a complete rebuild. They are waiting for Samsung support to assist them and to not have a completion date in sight. I was also informed that Samsung phones are commonly defective. This will be the last Samsung phone that I purchase. I was a dedicated Samsung Android user for 10 years and I will be switching to Apple.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Beast Phone
on July 11, 2021
Posted by: ReyWay
from South Carolina
Expertise:Intermediate
I've received this phone a couple of days ago. During that timeline, I was able to do heavy gaming on it (Asphalt 9 with highest graph settings) with no lag, watch movies, and scroll on social media. The overall experience was amazing. All social media apps (Instagram, Snapchat, TikTok) seemed to open with hardly noticeable load time. Although something to note, apps do reload every now and then. This is usually when there are A LOT of apps open and those apps include games, so I recommend locking the three apps you don't want to reload/close. The phone is a bit big, but the majority of people may be able to adapt to the size of this phone. The camera experience has been nice. Amazing results from shots with good lighting and good results from shots with low lighting (amazing with night mode). With that all said, I actually love this phone and I'm not looking to upgrade anytime soon.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Low fall breakage
on July 5, 2021
Posted by: myner91
from Sacramento, CA
Expertise:Expert
If you drop your phone at all dont get this phone. Dropped from desk to ground on the beveled edge and created a chip that made hairline cracks in the screen. A line down the middle of the phone happened at the same time. Shortly after that the bottom half of the screen stopped working. I have had s4 that fell down the stairs with me and never broke, my s8 dropped from the same distance and broke on the corner, but the screen was fine. Now my s21 Ultra is toast. Do your own research on drop test, CNET just recently did one, and the whole s21 line failed. Samsung is using "psychical damage" not to warranty the screen. Apple does not seem to have this problem and Google even with the screen broken repaired my daughters phone when the pixels went out. Seems to me there are 2 other options for the next phone I get. Sad to say Samsung has lost a loyal customer today.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
Fast Phone Bad Materials
on July 15, 2021
Posted by: drgreen
from South Carolina
Expertise:Expert
The phone itself is fantastic, the screen on the otherhand is very prone to scratches. I had the phone for a little over a week before I got a screen protector and it recived quite a few scratches just from entering and exiting my pocket. For the price of the phone I would have expected a more resistant screen. Samsung decided not to include a factory screen protector for the US S21 Ultras 5G. This is not what I have come to expect from Samsung being a long time user of their products. Overall the phone is still great but the lack of factory screen protection has left a bad impression.
I would recommend this to a friend!
Features
5
Performance
5
Design
2
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Good but not great
on June 17, 2021
Posted by: RavN
from California
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone during its release coming from an S9. The S21 Ultra digital zoom is magnificent for photography. Attached is a picture of the moon just using the zoom alone. I do have to note that, the zoom quality does deteriorate after 70x magnification with the stabilization failing and that's even on a tripod. The battery life isn't bad and phone functionality has been good. The ONE real disappointment I have is with no auxiliary port. Wireless buds are nice, but battery life for both bud and phone isn't great. Taking the phone out for a long run doesn't last more than 3 hours. If you do a long run or long hike, the device fails completely. I did a 5 hour marathon with the S9 and it still had about 40% battery because I was using wired headphones so this was one design flop for active people.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Hearing aid disappointment
on September 10, 2021
Posted by: John
from Kentucky
Expertise:Intermediate
I have the s21 ultra 5g
It will not play phone calls or music from the phone in the hearing aids
My note 9 wouldn't either but I was hoping the most up-to-date galaxy would
So I will be switching back to Apple the iPhone does what I need it to do through my hearing aids
It will not play phone calls or music from the phone in the hearing aids
My note 9 wouldn't either but I was hoping the most up-to-date galaxy would
So I will be switching back to Apple the iPhone does what I need it to do through my hearing aids
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
4
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Incredible device with beyond incredible features
on June 29, 2021
Posted by: MandiniS21
Expertise:Intermediate
I switched from the iPhone X to Galaxy s10 3 years ago, and I have not looked back. Since then, I purchased my Galaxy S21 Ultra 5 months ago, and knew I was in for a pleasant surprise, and I was right!
The performance is incredible, and the integration between the phone and my other Samsung products is truly next level, and the integration of the S Pen has made my work life easier and made gathering notes at meetings incredibly easy.
My battery lasts me throughout the day without a problem (I use my phone pretty heavily throughout the day for work). After a 13 hour day out on the road, my phone will still have about 15% battery.
The camera has features that takes my photos to the next level. Single Take photos and the 108 MP camera capture so much incredible content to the point that you'd think a professional took the photos.
DEX Mode: The last favorite feature I'll touch upon is Dex mode. This allows you to connect your phone to a TV and turn it into a mobile computer. This single feature has revolutionized how I conduct my meetings for the better.
These are only a few of the features that Samsung has incorporated into their devices, there are plenty others like Power Saver, multi window, and much more that really make the phone amazing.
I recommend this phone to anyone who wants to truly get the most value out of their phone, and with Samsung's deals the phone can be purchased by anybody.
I can't wait to see what Samsung comes out with next! (#NotGoingBackToiPhone)
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It's heavy
on August 25, 2021
Posted by: MomOf4Angels
from In the mitten
Expertise:Intermediate
I don't like how big and bulky this phone is. It is also very heavy. It has a great camera and other nice features but I do miss being able to expand my memory with an sd card.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 27, 2021
Hello MomOf4Angels, we appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Elizabeth
Written by a customer while visiting Samsung US