Customer reviews from Samsung US
Samsung - Galaxy S21 Ultra 5G 512GB (Unlocked)
Average customer rating
4.8
(5,005 Reviews)
Rating breakdown 5,005 reviews
5 Stars
4,181
4 Stars
624
3 Stars
103
2 Stars
45
1 Star
52
97%of customers recommend this product.
(
4,663 out of
4,823)
Customer Reviews for Samsung - Galaxy S21 Ultra 5G 512GB (Unlocked)
Customer Rating
5
Awesome Phone
on June 8, 2021
Posted by: Wolfgirl
from Anchorage, Ak
Expertise:Expert
[This review was collected as part of a promotion.] I got my phone a few months back, I traded in the galaxy S9, and I absolutely love the S21 ultra. The 5G is fast, the phone is responsive and great for playing games on. The battery life far exceeded my expectations. Thank you Samsung
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Phone
on June 8, 2021
Posted by: Zoomie1085
from Chicago, IL
Expertise:Expert
[This review was collected as part of a promotion.] I bought this phone when it was first available to purchase and I'm happy I upgraded. Everything works great. Screen, camera, speed, ease of use, everything works awesome. The only reason I am not giving it 5 stars is bc I can't delete some of the included Samsung apps from the phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Ok but ruined it with the memory/aux changes
on June 8, 2021
Posted by: Brothe
from LA
[This review was collected as part of a promotion.] The phone is amazing EXCEPT that there is no longer an extra Storage Option and wired headphone option (the 2 main reasons I never switched to apple, yes it makes a huge difference). The speaker was positioned in a weird spot (on TOP of the phone) which made every conversation feel like it was on speaker phone. Everything else I the phone was great. I ended up converting over to an iPhone because Samsung no longer offered the extra memory option(main reason) and aux option.
Features
2
Performance
4
Design
2
Value
2
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on June 8, 2021
Posted by: Kazz_ex
from Charleston, SC
Expertise:Intermediate
[This review was collected as part of a promotion.] Great phone. Good features, great camera (especially the 100x zoom).
(Not a replacement for the note 20 if that's what you're looking for.)
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it
on June 8, 2021
Posted by: Manheim
from Flushing NY
Expertise:Expert
[This review was collected as part of a promotion.] Great phone wish battery would last a bit longer .but would buy it again
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Big and Big
on June 8, 2021
Posted by: Adrianocharly
from Bucharest - Romania
Expertise:Expert
[This review was collected as part of a promotion.] By far best phone, best attributes, best futures, but also a big and heavy phone.I thing the next best top phone should be smaller and lighter.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Favorite Samsung Phone to Date
on June 8, 2021
Posted by: Angela
from Canton, NC
Expertise:Expert
[This review was collected as part of a promotion.] I have used Galaxy phones for years now using both standard Galaxys and the Notes as well. I purchased this because of the deal I got for my trade-in, the 5g capability, and cameras. This is my absolute most favorite phone to date. The camera is by far better than any I have ever owned, everything is fast and runs great with no issues, and the battery life is great as long as I am not playing games all day on it. I am very happy that I decided to pull the trigger on this purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great phone but buzzing noise kills!
on June 8, 2021
Posted by: Jlynnwh
from Hawkins, TX
Expertise:Expert
[This review was collected as part of a promotion.] Works good but every single phone call is drowned or by buzzing or static noise.....
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 2, 2021
Hello Jlynnwh, thank you for reaching out. I can see how frustrating this must be. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143487294
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143487294
^Elizabeth
Written by a customer while visiting Samsung US