Customer reviews from Samsung US
Samsung - Galaxy S21 Ultra 5G 512GB (Unlocked)
Average customer rating
4.8
(5,005 Reviews)
Rating breakdown 5,005 reviews
5 Stars
4,181
4 Stars
624
3 Stars
103
2 Stars
45
1 Star
52
97%of customers recommend this product.
(
4,663 out of
4,823)
Customer Reviews for Samsung - Galaxy S21 Ultra 5G 512GB (Unlocked)
Customer Rating
3
Amazing Phone, BUT...
on July 5, 2021
Posted by: Clynn2u
from Dayton, Ohio
I purchased my phone May 19, 2qn021. It does do ammazing things lightening fast, however, the screen is built to crack! I haven't found a screen protector that protects the screen. The first drop was on concrete and I take full responsibility. The other 2 breaks happen on the edge where the screen protector barely reaches.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
4
20yr Android user
on July 24, 2021
Posted by: MotherNATEur
from USA
Expertise:Expert
I normally don't write reviews, but I felt compelled to say this. I have been a Samsung user for nearly 20 years. I got an iPhone last year, a 2nd phone, as a business line. After using it for a year, I can say that I absolutely hate the iPhone, and would never make a full switch.
Yesterday, I decided to upgrade my Note 8 to the S21... I was actually going to buy 2 (one as an upgrade and the other to replace my iPhone), but after reading all the reviews and seeing that the S21 was very similar to the iPhone, I backed out of my purchase. I don't want anything at all remotely close to an iPhone!!!
I need the aux jack... even though I have wireless earbuds, my van (which I live in) does not have bluetooth, so I need the jack to listen to music while I'm driving cross country. I think it sucks that the phone doesn't come with a charger and all the other things... but I can overlook that, I can NOT overlook no aux jack. That's a huge disappointment.
Stop trying to be like Apple... that's why us true Android users love you. We DON'T want to make the switch for a reason. Stay in your lane, that's why we ride for you!!
Yesterday, I decided to upgrade my Note 8 to the S21... I was actually going to buy 2 (one as an upgrade and the other to replace my iPhone), but after reading all the reviews and seeing that the S21 was very similar to the iPhone, I backed out of my purchase. I don't want anything at all remotely close to an iPhone!!!
I need the aux jack... even though I have wireless earbuds, my van (which I live in) does not have bluetooth, so I need the jack to listen to music while I'm driving cross country. I think it sucks that the phone doesn't come with a charger and all the other things... but I can overlook that, I can NOT overlook no aux jack. That's a huge disappointment.
Stop trying to be like Apple... that's why us true Android users love you. We DON'T want to make the switch for a reason. Stay in your lane, that's why we ride for you!!
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Expandable memory
on July 25, 2021
Posted by: Unhappy
from Ny
Better bring back expandable memory or im going to apple.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 26, 2021
Hello Unhappy, we appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Overheats
on November 1, 2021
Posted by: Rxjx10
Nice fast phone, but OVERHEATS. It FREEZES up and screen stop working. I have to rest or force to power off but then it take like 5 minutes to turn on again
Written by a customer while visiting Samsung US
Customer Rating
5
Best Samsung Galaxy, yet!
on July 2, 2021
Posted by: Lamichel
from Seattle, WA
I am one of those folks that tends to take sometime to upgrade things. But I have been a long-time Samsung follower since my first Samsung smart phone from 2011. I have been holding on to my Samsung S9+ for years and realized that it was time to upgrade. Typically Samsung comes out with new devices, often. So I waited but when I saw the S21 Ultra, I knew I has to make a move.
So far, I love it! Like most quality Samsung model classes; the ultra feels great in my hand... though it took me awhile to get used to the screen being where the finger lock is and the giant fly eye cameras in the back. But once I got used to the feel, I have found that I am excited about using the phone, again. And taking lots of pictures!
The pictures are amazing! And the apps, as of now, run smoothly. It's much easier to play games on it, too. If you are looking for something new and of quality, this has to be the best camera phone in the market.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 9, 2021
Hello Lamichel, thank you for taking time out of your day to leave us this positive review. We appreciate you being part of the Samsung family. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
Not too bad, but there are things I'd like to se
on October 22, 2021
Posted by: Travis
from Chesapeake, VA
Expertise:Intermediate
Upgraded from the Note 8 to the 5g Ultra. Camera is exceptional, sound quality (with HD) is crystal clear, and the processor is fast!
Things I wish hadnt changed:
1. I LOATHE the loss of the notification light on the front. The new "flash/edge" notification is easily missed. The old notification light was something I always looked for if I had a message. I keep my phone on vibrate 90% of the time, so I relied on that light to let me know so I didnt have to engage the phone if I didnt need to .
2. Please put the fingerprint scanner back on the backside of the phone. I find it unweildy being on the front, esp if you choose to not use your thumb for unlocking.
3. Sim cards have been addressed already.
Those are really the only two complaints I have...the notifcation light being the most important to me, at any rate.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Response from Samsung USBy Carrie Galvan, Samsung Cares, November 22, 2021
Hello Travis, we are always looking for ways to improve our products. I appreciate you taking the time to leave these suggestions for us. Thank you for being a Samsung customer. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
do not buy until blurry camera issues is fixed
on October 24, 2021
Posted by: John
from Cincinnati, Oh
Expertise:Intermediate
My main camera worked perfectly when I got it, but Samsung has a known issues with a blurry main camera. I have tried all of the very simple suggestions, but this is a software issue that Samsung is uninterested in addressing.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
2
Value
2
Written by a customer while visiting Samsung US
Customer Rating
2
Not an upgrade.
on August 11, 2021
Posted by: Potter
from USA
Expertise:Expert
I bought this to replace a Note 9 with a cracked screen. The Note 9 was, hands down, the best phone I've ever owned. Take the Note 9 and remove everything that makes it great and you'll have the S21 Ultra.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 12, 2021
Hello Potter, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
Written by a customer while visiting Samsung US