Customer reviews from Samsung US
Samsung - Galaxy S21 Ultra 5G 512GB (Unlocked) - Phantom Black
Average customer rating
4.8
(5,004 Reviews)
Rating breakdown 5,004 reviews
5 Stars
4,181
4 Stars
623
3 Stars
103
2 Stars
45
1 Star
52
97%of customers recommend this product.
(
4,662 out of
4,822)
Customer Reviews for Samsung - Galaxy S21 Ultra 5G 512GB (Unlocked) - Phantom Black
Customer Rating
4
I expected more I guess....
on September 1, 2021
Posted by: FattyPatty
from TN
Expertise:Intermediate
[This review was collected as part of a promotion.] I've had the phone for a month now, and after playing with it, and going through the settings, trying different things, I really don't feel like it's much of an upgrade over my old Note 10. The camera leaves a lot to be desired. The glare when shooting into any type of light situation is ridiculous. I've researched online, and apparently, there are quite a few people having the same problem. Other than that, I like the OS, and the chipset is fast.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on September 1, 2021
Posted by: Cjmasterdnyc
from New york, NY
Expertise:Expert
[This review was collected as part of a promotion.] Great phone, good size, enough storage, fast, excellent camera and great display. ZERO issues so far.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!!!
on September 1, 2021
Posted by: GioPrimeTime
from Boca Raton
Expertise:Expert
[This review was collected as part of a promotion.] I came from an Apple Iphone X. It was really a terrible phone from Apple. Was tired of the phone being slow every year due to updates which purposely slow the phone down so you can buy a new one. With the Samsung S21 Ultra it is the best phone I ever owned! Pictures come out great, system is stable, can multi task, not 1 problem and I have had this phone for over 1 month. The screen resolution is awesome and you can modify the phone the way you want. Everything just seems to work. Has a good sound system too. I highly recommend Samsung and this phone!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone I have ever owned
on September 1, 2021
Posted by: Mark
from Calfiornia
Expertise:Intermediate
[This review was collected as part of a promotion.] I got the phone through a warranty trade and it's a fantastic phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone Ever!!
on September 1, 2021
Posted by: Tony
from Charleston, SC
Expertise:Expert
[This review was collected as part of a promotion.] I bought this for my 40th birthday and this has been by far the best phone I have ever owned. I've owed several Galaxy phones and a couple of iPhones, but the S21 Ultra beats them all!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Lots of Upgrades
on September 1, 2021
Posted by: DragonsRReal
from Oregon
Expertise:Intermediate
[This review was collected as part of a promotion.] I upgraded from a Galaxy Note 8 which I loved. I was nervous about going to the S21. However, I have been pleasantly surprised. The features are familiar to me and I don't miss the SPen- although I do still have one and have tested it with the S21- works just fine.
The fingerprint scanner never works on the first try. It usually takes anywhere from 2-4 attempts and that's frustrating. I finally just turned it off and use a code. The other problem is accidentally turning on Bixby, who will start talking at an average volume even if I have media sounds turned down and volume set to vibrate only. I don't use Bixby and would love to just disable it so I can't accidentally turn it on.
The camera is great. Photos are clear and vibrant.
It came with a bunch of apps pre-installed that I immediately uninstalled. Games and stupid stuff.
The screen is bright and clear and sharp. Performance is great! I have not encountered any bugs. Overall I really like it!
The fingerprint scanner never works on the first try. It usually takes anywhere from 2-4 attempts and that's frustrating. I finally just turned it off and use a code. The other problem is accidentally turning on Bixby, who will start talking at an average volume even if I have media sounds turned down and volume set to vibrate only. I don't use Bixby and would love to just disable it so I can't accidentally turn it on.
The camera is great. Photos are clear and vibrant.
It came with a bunch of apps pre-installed that I immediately uninstalled. Games and stupid stuff.
The screen is bright and clear and sharp. Performance is great! I have not encountered any bugs. Overall I really like it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great camera
on September 1, 2021
Posted by: Tanya
from Lakewood,WA
Expertise:Intermediate
[This review was collected as part of a promotion.] I pre-ordered this phone, replacing an S20, I believe. Overall happy with the device. Disappointed that the battery doesn't last a day. A few other software issues, but not sure what they are related to.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great all around package
on September 1, 2021
Posted by: Drichardson56
from Navarre, Florida
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought the phone a little over a month ago andhad exceeded all of my expectations. There is no phone on the market that can come close to the picture quality of the came fit both photos and videos. The speed of the phone with the processor and the memory are unparalleled.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US