Customer reviews from Samsung US
Samsung - Galaxy S21 Ultra 5G 512GB (Unlocked)
Average customer rating
4.8
(5,005 Reviews)
Rating breakdown 5,005 reviews
5 Stars
4,181
4 Stars
624
3 Stars
103
2 Stars
45
1 Star
52
97%of customers recommend this product.
(
4,663 out of
4,823)
Customer Reviews for Samsung - Galaxy S21 Ultra 5G 512GB (Unlocked)
Customer Rating
5
best phone i have bought!
on July 28, 2021
Posted by: 3z6 twitch
I bought this because a lot of people recommended this and I was using the iPhone 12 pro max and it was overheating a lot so I exchanged this with the s21 ultra and I couldn't be happier faster processor better camera and most importantly it didn't overheat! overall best phone in the market :)
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 30, 2021
Hello 3z6 twitch, that's excellent news! Welcome to the Samsung family! ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Camera
on July 29, 2021
Posted by: Tasha
from Olympia, WA
I bought this phone for the camera I'm very happy with the camera. I bought this phone back in Febuary and after having it for 6 months I'm noticing the battery life has gone down a lot. It dies way quicker now then when I bought it.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 3, 2021
Hello Tasha, thank you for bringing this to our attention. I understand how frustrating this must be. In order for us to look into this issue further, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143572989
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143572989
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
More and more problems arising.
on August 3, 2021
Posted by: Nsmoothrider
Expertise:Expert
This phone is super fast when it works properly. The camera is amazing. There are times it won't let me touch things on the screen. The switch between 4g and 5g often causes calls to drop or makes the phone have a jammed service connection. I have to go into airplane mode everyday and take it out again for the serivce to straighten out or reconnect. The GPS spins often and can't figure out what direction it is heading. Sometimes this can be corrected by force closing maps and then turning off then on location. If the phone doesn't restart everyday it gets slow and doesn't want to function properly. The s9 plus is still the best best phone samsung has made. The only reason I got this phone is I needed more storage space with all the apps and business I do in my phone. It's almost worth going back to the S9 plus and deal it being a little slower. At least the s9 plus works consistently.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 4, 2021
Hello Nsmoothrider, thank you for bringing this to our attention. I understand how frustrating this experience must be. We would like to look into these issues further for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143574398
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143574398
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
its Samsung its the future of technology
on August 4, 2021
Posted by: Rami
from Arizona
Expertise:Intermediate
Samsung is the only technology I will always have, Its Samsung not iphone , when we say Samsung we say future technology, fun, joy, all in 1 from phones to TV or or or, its always the right fun devices to own,
thanks Samsung you done it again and again rocking it
thanks Samsung you done it again and again rocking it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 4, 2021
Hello Rami, that's excellent to hear! Thank you for being a loyal Samsung customer. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
AWESOME
on August 4, 2021
Posted by: Brotha G
from Detroit, MI
Expertise:Expert
This is definitely an upgrade from the S20 plus 5G.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 5, 2021
Hello Brotha G, that's awesome to hear! Thanks so much for picking Samsung! ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed
on August 5, 2021
Posted by: Estyluv
from Maryland, MD
Expertise:Beginner
I bought this a month ago and anytime I make calls on wattsapp the person on the other end hardly hears me. I don't know if this Is a system issue or if I can fix it myself??
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Much to offer, completely satisfied
on August 7, 2021
Posted by: Becca
from Ohio
So much to offer, I love the variety this phone has
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 19, 2021
Hello Becca, that's great to hear! Thank you for choosing Samsung. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Adding the s pen was amazing and I love the camera
on August 9, 2021
Posted by: Pbowen1876
from Georgia
Expertise:Expert
[This review was collected as part of a promotion.] Had mine about 6-7 months and I love it! The camera is amazing, and I love the addition of the s pen.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 18, 2021
Hello Pbowen1876, we are thrilled to know you're getting great use out of all the wonderful features this phone has to offer. Thank you for picking Samsung! ^Elizabeth
Written by a customer while visiting Samsung US