Customer reviews from Samsung US
Samsung - Galaxy S21 Ultra 5G 512GB (Unlocked) - Phantom Black
Average customer rating
4.8 out of 5
4.8
(5,004 Reviews)
Open Ratings Snapshot
Rating breakdown 5,004 reviews
5 Stars
4,181
4 Stars
623
3 Stars
103
2 Stars
45
1 Star
52
97%of customers recommend this product. 
(
4,662 out of 4,822
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S21 Ultra 5G 512GB (Unlocked) - Phantom Black
Customer Rating
5 out of 5
5
All around incredible!
on June 9, 2021
Posted by: Zackattack
from Suffern, New York
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone a few months ago and it is a cutting edge powerhouse with all of the top of the line features you could ask for! The camera unbelievable.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
So far, so good!!
on June 9, 2021
Posted by: SamsungLover
from Chico, Ca
Expertise:Expert
[This review was collected as part of a promotion.] I purchased this with high skepticism. It definitely takes some learning and adjusting. However, once you get it it is a great phone. Not having an SD Card was worrisome e as I use my phone for my work and personal and when you have a newborn and you just moved away from family sending photos is a must!!!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love the S21 Ultra 5G!
on June 9, 2021
Posted by: travlyn2
Expertise:Intermediate
[This review was collected as part of a promotion.] My husband and I both love these phones. The sound is great, and the camera is fantastic! The phone has great speed and battery life. We're glad we purchased these phones!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing Features
on June 9, 2021
Posted by: CSparks
from Chico, Texas
Expertise:Intermediate
[This review was collected as part of a promotion.] I love that the camera has been upgraded, It takes the most amazing photos.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Galaxy Yet!
on June 9, 2021
Posted by: Jerbear
from Utah
Expertise:Expert
[This review was collected as part of a promotion.] Bought th S21 Ultra when it came out! The phone is amazing! Took amazing photos on my trip to the virgin islands. The phone is snappy and responsive, the 5g is fast. Absolutely zero complaints. A must have for anyone wanting a top shelf product!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Features
on June 9, 2021
Posted by: Akush
from Rush, NY 14543
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone about six months ago and love it
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent
on June 9, 2021
Posted by: Vancourtesy
from Hawaii
Expertise:Intermediate
[This review was collected as part of a promotion.] Excellent look and feeling, however the corners of the camera squire gets more dusty done usually. Please make it more flatter or atleast slope better.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Not enough memory
on June 9, 2021
Posted by: ADN99
from Omaha. NE
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought it like 3 months ago and I was expecting more to ve honest. I hate the Samsung do the same like Apple. No expandable memory to buy the space on the cloud. The good part is the Camera. It takes terrific photographs
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
2 out of 5
2
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy ^ElizabethSamsung CaresJune 15, 2021
Hello ADN99, we apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Elizabeth
Written by a customer while visiting Samsung US
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