Customer reviews from Samsung US
Samsung - Galaxy S21 Ultra 5G 512GB (Unlocked)
Average customer rating
4.8
(5,005 Reviews)
Rating breakdown 5,005 reviews
5 Stars
4,181
4 Stars
624
3 Stars
103
2 Stars
45
1 Star
52
97%of customers recommend this product.
(
4,663 out of
4,823)
Customer Reviews for Samsung - Galaxy S21 Ultra 5G 512GB (Unlocked)
Customer Rating
4
Great phone but...
on June 25, 2021
Posted by: Melissa
from Alabama
Expertise:Intermediate
[This review was collected as part of a promotion.] I have started having problems with making/receiving calls. I can hear person talking but they can not hear me. The problem seems to be getting worse. To correct it, I have to restart my phone every time it happens. I did a search and I am not only person having this problem. The features on phone are great and I love how my photos turn out. If Samsung would fix the calling problem I would give it a 5 star. In case of an emergency, this could be a huge problem for me (and others with same phone issue) if I call 911 and they can't hear me and I have to hang up/restart my phone.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Heavy and bulky
on June 9, 2021
Posted by: Robert
from Orlando, FL
Expertise:Expert
[This review was collected as part of a promotion.] I bought 3 months ago and I very disappointed, I have a s10 + and I loved! But I feel that this is a downgrade, the only thing better is te camera but that's it.
The battery duration with 5G is a joke, my s10+ battery duration is better
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 16, 2021
Hello Robert, thank you for taking the time to leave this review. We understand how this must be. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01201462/) to an article that will help you learn more about your battery draining quickly on 5G service. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Sound Quality Horrible
on September 27, 2021
Posted by: Kaplando
from Savannah, Georgia
Expertise:Intermediate
[This review was collected as part of a promotion.] My phone, both speaker and close to ear, has horrible sound. It sounds like the output is vibrating of the glass backside, so it has a lot if interference.
The Bluetooth, via buds/earphones, is fine.
I miss my Galaxy 10+
I have tried adjusting sound (and adaptive) to no good conclusion.
The Galaxy S-Pen that I purchased with the phone stopped working after 3 weeks. Not sure if phone or S-Pen issue.
Otherwise, I like the phone's processing ability and the camera. The keyword being PHONE. I cannot hear callers without asking them to repeat themselves over and over again, which leads to a great deal of frustration for both of us.
@Samsung, if you have any suggestions or recommendations, I would greatly appreciate it. I am a longterm and loyal Samsung customer for over 20 years and even purchased the Classic 4 watch and Ear Buds2.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
3
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
Professional Camera System!
on July 16, 2021
Posted by: Doc1955
from Omaha, Nebraska, USA
Expertise:Expert
As a pro photographer, I was unsure that this phone would be able to replace my Canon 70D DSLR camera. I took it out for test shots. I am able to shoot in Pro Mode & Raw + Jpeg, however, I decided to try the 108MP, which due to pixel binning, produces an above average 12MP. The results blew my mind! After a couple minutes of processing on my Corel Photoshop, I uploaded these shots to sell on my fine art photography website. They are such high resolution, that I'm able to print professional level up to 30" X 40"! My photos using the 108MP are 12,000 X 9000 pixels! I now have a pro level camera that goes everywhere with me, for those unique shots that I always miss when I'm out & about without my large expensive Canon!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
My favorite Galaxy to date
on June 23, 2021
Posted by: Issy78
from Lockport NY
Expertise:Intermediate
Love love love this phone! I just traded in my s10 for this phone. Let me tell you I'm not disappointed. Remember those times of not being able to see your screen outdoors in the sun? No issues here, Automatic adjustment. Picture quality is like nothing I've ever experienced before. I've only had this phone a few days now, so u haven't even began to touch what this thing can do. I'd say the one annoyance I had was no expandable memory. Booooooo we need more colors. My only 2 complaints so far.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great idea, not so great execution
on September 29, 2021
Posted by: SecAdmin84
from Shamokin, pa
Expertise:Expert
[This review was collected as part of a promotion.] I've had this phone for about 2 weeks now and I'm disappointed that I didn't get a charging block, or anything else that Im used to a flagship phone coming with. No earbuds (phone doesn't have a headphone jack), no spot to store my s pen (what's the point in using it if I have to find a way to store it to keep it with me?,
I would recommend this to a friend!
Features
4
Performance
5
Design
3
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
Honest Review
on November 6, 2021
Posted by: Android User
from Chicago, IL
Expertise:Expert
Not a Samsung "fanboy", not a Samsung "hater" either. A business owner. Need reliable products. Never into the restrictions and mediocrity of Apple. Always used HTC, a superior product....until the S10. Perfect phone in every way. S21 5x better. No issues. No overheating. No Bluetooth connection issues. Battery lasts long enough, performance is incredible. You KNOW you have a great handset when the "old" S21 still outperforms the "new" iPhone. Best phone ever made thus far.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing all around quality
on June 29, 2021
Posted by: Fansamsung
from Longview, tx
Expertise:Intermediate
Love the processing speed of the galaxy ultra, with a breath taking camera and videos. Very easy to navigate and personalize, just wish there was expandable memory as I wasn't able to get the 512gb.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US