Customer reviews from Samsung US
Samsung - Galaxy S21 Ultra 5G 512GB (Unlocked)
Average customer rating
4.8
(5,005 Reviews)
Rating breakdown 5,005 reviews
5 Stars
4,181
4 Stars
624
3 Stars
103
2 Stars
45
1 Star
52
97%of customers recommend this product.
(
4,663 out of
4,823)
Customer Reviews for Samsung - Galaxy S21 Ultra 5G 512GB (Unlocked)
Customer Rating
4
Great phone - but lots of bloat
on May 4, 2021
Posted by: KTrentLR
from Chicago
Expertise:Expert
The phone works great and takes great pictures. Few complaints are that Samsung still has their own UI instead of using the default Android UI and let you add Samsung if you want (no way to remove Samsung UI). The apps swipe a page at a time vs continuous vertical scroll, like most modern UIs. Samsung doesn't allow you to disable their apps (eg. Clock and Calendar) to use Google's apps, which then later causes conflict - it's like they're trying to force you to use their apps.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy ^Elizabeth, Samsung Cares, May 18, 2021
Hello KTrentLR, we are glad that you are enjoying your new phone. We are always looking for ways to improve our products and reviews like this help us understand what we can do to achieve that goal. Thanks for the insight! ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Great features but extremely fragile device.
on May 11, 2021
Posted by: PhoneSavvy
from Tennessee
Expertise:Expert
I pre-order this phone and was so excited the day that I got it. It's a beautiful, powerhouse of a phone. I've kept it in a Samsung case purchased directly from them. Well, about a month in, I noticed that the back bottom corners were showing signs of wear in the matte finish. This is absolutely unacceptable, especially considering the cost of the phone and the fact that it wasn't even two months old. A month and a half ago I dropped the phone onto tile from about 1 1/2ft and shattered the screen. I couldn't believe that it cracked, since I dropped the galaxy S10 (Which I traded in) five or so times, from higher up and on surfaces like asphalt and concrete. Definitely not giving me confidence to purchase a Samsung phone again.
Features
5
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Missing Icons & Features
on June 7, 2021
Posted by: Cindy S
from Elkhart, IN
The first Samsung S21 Ultra I purchased f re on AT&T was fantaatic until my grandchild threw a ball and knocked off the counter. I then got the insurance money to get another because they did not have a phone to send me. AT&T out of stock until September so had to order directly off Samsung site. Got phone, setting it up and on the dial pad to call I do not have the envelope icon for my voice-mail or the video camera icon. No one seems to be able to figure out why and no one can help me. If I have to spend that much for a phone I want all working features. Also if I call my voice-mail number which is a pain, it goes to my husband's phone. Someone needs to take care of this situation.
For the cost of thiss phone I should not have anything wrong upon use.
Samsung buyer of 10+ years and I am rethinking my options for brands in the future if this don't get resolved!!
Cindy S.
For the cost of thiss phone I should not have anything wrong upon use.
Samsung buyer of 10+ years and I am rethinking my options for brands in the future if this don't get resolved!!
Cindy S.
Features
1
Performance
2
Design
5
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 6, 2021
Hello Cindy S, thanks for reaching out! I can see how hard you have tried to get this resolved. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143494490
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143494490
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone on the market, period!
on June 8, 2021
Posted by: Damian B
from Secaucus, NJ
Expertise:Expert
[This review was collected as part of a promotion.] Nothing matches samsung camera, screen clarity and brightness!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 8, 2021
Posted by: Reinier
from New Jersey
Expertise:Expert
[This review was collected as part of a promotion.] Phone js amazing pictures are awesome and is a fast device. I used to be an apple guy and got this phone and man I love it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Freaking Amazing
on June 8, 2021
Posted by: OKCvenom
from Oklahoma City, OK
Expertise:Expert
[This review was collected as part of a promotion.] I've used both Samsung and Apple devices and have always came back to Samsung. The camera let's me catch those precious moments my children have that I never want to forget. The speed let's me multi-task with the best and still have time for my kids stories. Thank you Samsung for creating a device that can I can incorporate into my daily life.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Nice itemss
on June 8, 2021
Posted by: Ernesto
from Tampa
[This review was collected as part of a promotion.] I bought the samsung galaxy s21 ultra and is the best!!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Camera is Amazing
on June 8, 2021
Posted by: spmrealtor
from baltimore
Expertise:Expert
[This review was collected as part of a promotion.] Great phone but heavier than I would like it to be
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US