Customer reviews from Samsung US
Samsung - Galaxy S21 Ultra 5G 512GB (Unlocked)
Average customer rating
4.8
(5,005 Reviews)
Rating breakdown 5,005 reviews
5 Stars
4,181
4 Stars
624
3 Stars
103
2 Stars
45
1 Star
52
97%of customers recommend this product.
(
4,663 out of
4,823)
Customer Reviews for Samsung - Galaxy S21 Ultra 5G 512GB (Unlocked)
Customer Rating
1
Amazing Step up
on September 20, 2021
Posted by: Kingwalk1987
from North Carolina
Expertise:Expert
[This review was collected as part of a promotion.] The S series just keeps getting better. I used to think that I needed a note but now I know that I don't. This device does everything that you could ask for and more. If you just had this device and nothing else including a computer, you would be able to accomplish all tasks still.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Best 5g phone
on September 20, 2021
Posted by: Jokersixx
from Everett wa
Expertise:Intermediate
[This review was collected as part of a promotion.] I have this phone since day come out. Love how fast and the screen resolution. Best picture you can take hands down
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
120hz refresh rate, Display
on September 30, 2021
Posted by: Shashank
from Lehi, Utah
Expertise:Expert
[This review was collected as part of a promotion.] I bought this phone like 4 months ago and this is the best galaxy phone I have ever owned. The camera, display, refresh rate. Compatibility, extensive features to work with. I love it. Been using samsung since my 1st android phone since 2012, and very happy with how far they have come.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Cheap as samsung
on October 16, 2021
Posted by: Nomoresamsung
from Cleveland
Expertise:Intermediate
Decent phone but no charger so it's basically guess after 1 day unless you buy the extra part.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
3
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Poor quality and very fragile
on October 19, 2021
Posted by: Karich
Expertise:Expert
I've owned Samsung Galaxy series phones for over a decade. One of the most powerful phones ever, but its build quality is inconsistent, especially the display. A minor scratch on a 6-month-old phone blackout part screen, and the phone is unusable and not covered under warranty.
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Meh..
on November 2, 2021
Posted by: Time to bail
Expertise:Expert
I have been a samsung fan for over a decade, but am seriously disappointed in the "ULTRA" s21. I honestly think the s9 or 10 is better in usability and overall quality. Seriously consider another option
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Carrie Galvan, Samsung Cares, November 11, 2021
Hey there, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed
on April 25, 2021
Posted by: Daniel
from St. Petersburg, Fl
Expertise:Intermediate
I just bought this phone, I was so excited and always been so happy with Samsung products, sadly this time I feel disappointed, I open the box and I notice doesn't come with headphones anymore, and the worst part of this, doesn't come with the charger cube, only comes with the cable.....how I will charge my phone then? I think for the cost we're paying for the phone at least you should include the equipment we need to make work properly you products.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, May 5, 2021
Hello Daniel, we would like to thank you for providing this detailed feedback. We do strive to make every customer experience a good one, and learning about your experience will help us to achieve this goal. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Falls short
on April 30, 2021
Posted by: Madamplayer
from Hudson Falls, NY
Expertise:Intermediate
I have always loved and been loyal to the Samsung galaxy brand. This phone however I feel is moving too far in the direction of its biggest competition which is a huge mistake to make. The reasons that people choose Samsung galaxy over it's obvious competitor is because of the system operating software, the ability to expand memory with micro sd, and the camera. Well, apparently not only was a decision made to remove the audio jack but also the ability to expand memory was removed as well. Not wise! The lack of expandability makes the other important purpose of the galaxy more of a chore than a feature. The camera is amazing but now you have to hassle through uploading and downloading to and from the cloud in order to take photos and videos in the way most of us do. I am NOT happy about this. So now the only obvious difference between the galaxy and its competition is the operating system and frankly, what difference does that really make with other advantages removed. I am not happy at all with this purchase and I regret making it. If this is the direction Samsung is taking, this will have been my final purchase from the company.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
2
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, May 5, 2021
Hello Madamplayer, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
Written by a customer while visiting Samsung US