Customer reviews from Samsung US
Samsung - Galaxy S21 Ultra 5G 512GB (Unlocked)
Average customer rating
4.8
(5,005 Reviews)
Rating breakdown 5,005 reviews
5 Stars
4,181
4 Stars
624
3 Stars
103
2 Stars
45
1 Star
52
97%of customers recommend this product.
(
4,663 out of
4,823)
Customer Reviews for Samsung - Galaxy S21 Ultra 5G 512GB (Unlocked)
Customer Rating
5
Love the camera
on June 21, 2021
Posted by: Woosah
from CT
Expertise:Intermediate
[This review was collected as part of a promotion.] Love the camera! Had an issue with phone and was able to get it fixed in a timely manner. The phone does everything I need plus so much more that I haven't had a chance to figure out!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the camera!!!
on June 30, 2021
Posted by: Scoop003
from Eugene, OR
Expertise:Expert
I bought this at launch, because I read reviews from tech sites talking about the camera, and I knew it had the newer 5G modem in it. And it does not disappoint. With the original telephoto lens on the note 20, there was a lot of shakiness when zoomed in past 30x. On the s21 ultra, I can zoom in all the way, and while there is some instability, which is to be expected being zoomed in so far, the AI assisted balancing works a lot better for getting those zoomed in photos at a clear resolution. I have not been disappointed with the camera at all. And the 5G improvements made in the modem are extremely noticeable. Much better reception with it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Smartphone I’ve ever own.
on August 16, 2021
Posted by: Arquell
from Long Beach, Ca.
Expertise:Expert
Had this phone since March and I’m still amazed by the fact that I always find something new about it. The design is a sight to behold, the cameras are extremely versatile, the performance is unparalleled, the overall experience has been great to me. This phantom silver s21 ultra solidifies my decision as a Samsung customer. Highly recommend.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 18, 2021
Hello Arquell, thank you for taking the time out of your day to write this amazing review. We appreciate all the great features that you have pointed out. It is a pleasure to have you as part of the Samsung family. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Not worth the price.
on December 29, 2021
Posted by: MilesC
from Panama City Beach, FL
Expertise:Expert
Everything is slow and apps crash all the time. Especially with how expensice the phone was, DO NOT get this phone you will be disappointed!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Unhappy
on June 10, 2021
Posted by: Champ
[This review was collected as part of a promotion.] No feature to keep the screen on during a call. Frustrating when you are on Bluetooth and do not have instant access to screen to toggle mute button.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
2
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 11, 2021
Hello Champ, thanks for reaching out! I understand how frustrating this must be. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01111550/) to an article that will help you learn more about the Always On Display feature. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143407324
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143407324
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Crap'ola
on August 14, 2021
Posted by: Rockydabull
from San diego
Expertise:Expert
When u guys decide to come up with adding the sdcard card slot again AND increasing the display size above 6.9, preferably 7.0" then and only then will I buy a Samsung phone again. Till then you cannot even compete nor beat an iphone!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Needs micro SD slot
on September 30, 2021
Posted by: Wgutmann
from East Tawas
Expertise:Expert
[This review was collected as part of a promotion.] Samsung needs to bring back micro SD card slots in its phones. Other than that it is great. But this will cause me to look elsewhere for my next phone.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
5G network
on October 1, 2021
Posted by: Anonymous
from Nairobi, Kenya
[This review was collected as part of a promotion.] I do not own this phone but do have an old unusable Samsung phone from 2015. It's spoilt but still hope I will one day fix it and gift it to someone so as to start them on their wonderful experience with Samsung phones
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US