Customer reviews from Samsung US
Samsung - Galaxy S21 Ultra 5G 512GB (Unlocked)
Average customer rating
4.8
(5,005 Reviews)
Rating breakdown 5,005 reviews
5 Stars
4,181
4 Stars
624
3 Stars
103
2 Stars
45
1 Star
52
97%of customers recommend this product.
(
4,663 out of
4,823)
Customer Reviews for Samsung - Galaxy S21 Ultra 5G 512GB (Unlocked)
Customer Rating
2
Terrible camera
on November 15, 2021
Posted by: Dedvw
from Portland, Maine
Expertise:Expert
My LG V20, V50 and Samsung S8+ took way better pics than this phone. I can't get a clear picture outta this phone. Google it and find out for yourself before buying this for the camera.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
Can't get 5G
on June 12, 2021
Posted by: Reves
from Wisconsin
[This review was collected as part of a promotion.] I've never had 5G except for in the store I walked through the and I was back on 4G And my phone won't let me call in certain places
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 14, 2021
Hello Reves, thank you for bringing this to our attention! I can see why you are so upset. We would definitely like to look into this issue further for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143415855
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143415855
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Missing oxygen and pulse sensors, a great loss!
on June 25, 2021
Posted by: Jimmy
from Seattle
Expertise:Expert
I have been a loyal and exclusive user of Samsung phones since Galaxy S3. My most recent Samsung phone was a Note 9. All the recent phone models had oxygen and pulse sensors. These hardware quietly disappeared in this otherwise state-of-the-art android phone. It's a huge loss and disappointment. Compared to the Note series, the S pen is larger and easier to use, but harder to store, probably easier to lose.
Features
3
Performance
4
Design
3
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 30, 2021
Hello Jimmy, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
No SD card slot.
on September 1, 2021
Posted by: Disappointed
from Indy
Expertise:Expert
[This review was collected as part of a promotion.] Bought this and returned it. Regret purchasing !!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone
on June 24, 2021
Posted by: Carmen
from New Jersey
Expertise:Intermediate
[This review was collected as part of a promotion.] It is big enough to make it comfortable to write. Nice features and performance.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Feel very duped by this phone
on August 13, 2021
Posted by: Sickofscammers
from Maryland
Expertise:Expert
I move from the plus one 7 pro. I returned to Samsung as I was pleased with them in the past until they stated taking up Memory real estate. I'm disappointed in the phone and in the fact that my questions at T-Mobile about the Samsung S21 ultra were not answered truthfully. if they were answered correctly I would not have purchased this phone. This phone charges extremely slow. 10% in hour Samsung still fills the phone with apps you do not want with no way to uninstall. Samsung's features are having errors such as their tap to talk to text Feature. This phone has no place for an SD expansion or memory and it does not come with a charger. If you're finding a lot of errors in this review you can think the tap to talk text feature. It is not smooth it does not pick up what you're saying correctly and it errors out often. I wanna throw it in the trash.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 13, 2021
Hello Sickofscammers, thank you for reaching out. If I were in your position, I would be upset too. In order for us to look into these issues further for you, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143601580
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143601580
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Poor and Paltry Storage
on September 29, 2021
Posted by: Callibray
from NC
Expertise:Intermediate
I bought this phone weeks ago based on the misleading information that the memory was expandable. Only to find out that you have to attach an external drive. An external hard drive is a peripheral device and not something to be considered as expanding the main device. It should be described it as "expandable up to XGB with external peripheral device". As a result, you cannot store a large library of mp3s Most music players wont recognize external peripheral files. If you need memory and the luxury of an internal sd card, this is NOT the phone for you. Unfortunately, Samsung seems steadfast to force mp3 users to go back to their mp3 players. -Not to mention those who like to hold gigs of photos and videos.
Two thumbs down.
Two thumbs down.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
as bad as you expected
on June 23, 2021
Posted by: KalBorge
from Boston
Expertise:Expert
5g is, across the board, a massive letdown as I'm sure you've heard. its feature set is the same stuff it's always been, the cameras are nothing groundbreaking, sound is still nothing great either recording or playback. comes with an excessive amount of bloatware you have to uninstall lest you have random apps floating around for all of eternity. shopping for a case and screen protector has been a multi-week long nightmare of shipping charges because no one sells anything for this in stores yet and the buttons on the wrong side like to turn the volume to max when I sit down anywhere so heavens forbid I'm Bluetoothed to a speaker or even worse a soundbar, rip eardrums
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 24, 2021
Hello KalBorge, we would like to thank you for providing this detailed feedback. We do strive to make every customer experience a good one, and learning about your experience will help us to achieve this goal. ^Elizabeth
Written by a customer while visiting Samsung US