Customer reviews from zerowater.com
ZeroWater - Official Replacement Filters - 5-Stage 0 TDS - NSF Certified to Reduce Lead, Chromium & PFOA/PFOS (6-Pack) - White
Average customer rating
4.4
(490 Reviews)
Rating breakdown 490 reviews
5 Stars
346
4 Stars
58
3 Stars
40
2 Stars
19
1 Star
27
86%of customers recommend this product.
(
307 out of
357)
Customer Reviews for ZeroWater - Official Replacement Filters - 5-Stage 0 TDS - NSF Certified to Reduce Lead, Chromium & PFOA/PFOS (6-Pack) - White
Customer Rating
2
Filter (before real use) show > 0 PPM.. frustrated
on March 30, 2020
Posted by: NeilThomas
Length of ownership:1 month
Verified Purchase:Yes
When I opened up a few of the filters.. I saw that the Parts per Million were > 0 before first real use. I'm not sure if these are used or old filters. It's frustrating having to buy a 16 pack and get bad filters
No, I would not recommend this to a friend.
Response from zerowater.comBy ZeroWater, ZeroWater, March 31, 2020
The most accurate way to get reading is to test the water directly inside the pitcher. You can do this by removing the reservoir from the pitcher and sticking the meter in the filtered water sitting in the pitcher. If you get a 000 reading inside the pitcher it is possible that the cup or glass you were using before had soap residue on it causing the meter to read above 000.
If you are not getting 000 in the pitcher, try the following steps to see if you can get the filter to read 000 on the meter.
• Dry off the filter with a clean paper towel. Then place the filter over a clean paper cup.
• Run a small amount of water directly into the filter and test the water that collects into the cup. If the meter does not read 000 it is possible that unfiltered water got into the pitcher via a leak at the O-ring. In order for filtered water to read correctly there must be a perfect seal where the filter is screwed into the reservoir.
If this does not solve your issue please contact our customer support team at 1-800-503-2939 option 2. We are available Monday through Friday 8 AM to 8 PM CST.
If you are not getting 000 in the pitcher, try the following steps to see if you can get the filter to read 000 on the meter.
• Dry off the filter with a clean paper towel. Then place the filter over a clean paper cup.
• Run a small amount of water directly into the filter and test the water that collects into the cup. If the meter does not read 000 it is possible that unfiltered water got into the pitcher via a leak at the O-ring. In order for filtered water to read correctly there must be a perfect seal where the filter is screwed into the reservoir.
If this does not solve your issue please contact our customer support team at 1-800-503-2939 option 2. We are available Monday through Friday 8 AM to 8 PM CST.
Written by a customer while visiting zerowater.com
Customer Rating
2
Great at the beginning
on July 5, 2020
Posted by: Kayyyy
Length of ownership:1 month
So at first it was so great and everything but after 5 days of using it started to smell weird like chemical so I stop using it for a couple days and try to use it again now water is so sour I’m not sure what is going on ( oh I my water before I filter them with the tester that is comes with it and my water before filter is 300 ppm) ...I’m gonna order one more time to see how it will act this time
Response from zerowater.comBy Josh, ZeroWater Customer Service, July 8, 2020
Thank you for taking the time to post your review. After ZeroWater filters have been exhausted and have not been changed, the water produced from the filter may have a distinct smell or taste. This is a result of the water passing over the “spent” Ion Exchange Resin beads.
In order to avoid a change in the taste of the water it is important to test the water regularly and change the filter when the digital meter reads 006.
In order to avoid a change in the taste of the water it is important to test the water regularly and change the filter when the digital meter reads 006.
Written by a customer while visiting zerowater.com
Customer Rating
2
Good to start but...
on August 5, 2020
Posted by: Quincy
Length of ownership:1 week
Used it for a few days with TDS at 560 and the filter was shot. My area of NM has iffy tap water. I guess it's back to Culligan water. It's cheaper than buying zero filters. I'd check your water before buying. Good short term but not long term.
No, I would not recommend this to a friend.
Written by a customer while visiting zerowater.com
Customer Rating
2
Filter trouble
on August 7, 2020
Posted by: Zurcher
Length of ownership:1 year or longer
When I get good filters, it's great. However, I've noticed that in each two pack I buy, usually on one of the filters is good. When I put the filter in and fill with water, even the first time, the gauge reads in the upper 60s and it only gets worse. I would love consistency in product.
No, I would not recommend this to a friend.
Response from zerowater.comBy Josh, ZeroWater Customer Service, September 16, 2020
Thank you for taking the time to post your review. The most accurate way to get reading is to test the water directly inside the pitcher. You can do this by removing the reservoir from the pitcher and sticking the meter in the filtered water sitting in the pitcher. If you get a 000 reading inside the pitcher it is possible that the cup or glass you were using before had soap residue on it causing the meter to read above 000.
If you are not getting 000 in the pitcher, try the following steps to see if you can get the filter to read 000 on the meter.
Dry off the filter with a clean paper towel. Then place the filter over a clean paper cup.
Run a small amount of water directly into the filter and test the water that collects into the cup. If the meter does not read 000 it is possible that unfiltered water got into the pitcher via a leak at the O-ring. In order for filtered water to read correctly there must be a perfect seal where the filter is screwed into the reservoir.
If this does not solve your issue please contact our customer support team at 1-800-503-2939 option 2. We are available Monday through Friday 8 AM to 8 PM CST.
If you are not getting 000 in the pitcher, try the following steps to see if you can get the filter to read 000 on the meter.
Dry off the filter with a clean paper towel. Then place the filter over a clean paper cup.
Run a small amount of water directly into the filter and test the water that collects into the cup. If the meter does not read 000 it is possible that unfiltered water got into the pitcher via a leak at the O-ring. In order for filtered water to read correctly there must be a perfect seal where the filter is screwed into the reservoir.
If this does not solve your issue please contact our customer support team at 1-800-503-2939 option 2. We are available Monday through Friday 8 AM to 8 PM CST.
Written by a customer while visiting zerowater.com
Customer Rating
3
Quality of some of the filters are poor
on August 7, 2020
Posted by: Itik
Length of ownership:1 year or longer
Every time I get my shipments, there’s one or two filters that has already a reading, like 37 or more
I would recommend this to a friend!
Response from zerowater.comBy Josh, ZeroWater Customer Service, September 16, 2020
Thank you for taking the time to post your review. The most accurate way to get reading is to test the water directly inside the pitcher. You can do this by removing the reservoir from the pitcher and sticking the meter in the filtered water sitting in the pitcher. If you get a 000 reading inside the pitcher it is possible that the cup or glass you were using before had soap residue on it causing the meter to read above 000.
If you are not getting 000 in the pitcher, try the following steps to see if you can get the filter to read 000 on the meter.
Dry off the filter with a clean paper towel. Then place the filter over a clean paper cup.
Run a small amount of water directly into the filter and test the water that collects into the cup. If the meter does not read 000 it is possible that unfiltered water got into the pitcher via a leak at the O-ring. In order for filtered water to read correctly there must be a perfect seal where the filter is screwed into the reservoir.
If this does not solve your issue please contact our customer support team at 1-800-503-2939 option 2. We are available Monday through Friday 8 AM to 8 PM CST.
If you are not getting 000 in the pitcher, try the following steps to see if you can get the filter to read 000 on the meter.
Dry off the filter with a clean paper towel. Then place the filter over a clean paper cup.
Run a small amount of water directly into the filter and test the water that collects into the cup. If the meter does not read 000 it is possible that unfiltered water got into the pitcher via a leak at the O-ring. In order for filtered water to read correctly there must be a perfect seal where the filter is screwed into the reservoir.
If this does not solve your issue please contact our customer support team at 1-800-503-2939 option 2. We are available Monday through Friday 8 AM to 8 PM CST.
Written by a customer while visiting zerowater.com
Customer Rating
5
Great feature.
on August 31, 2020
Posted by: Mari n Kris
Length of ownership:3 months
Received this product from the city. We have bad pipes and lead in water. Have to boil water to cook and drink. Using this product has made a bit easier to cook and drink water.
I would recommend this to a friend!
Written by a customer while visiting zerowater.com
Customer Rating
3
Not worth it
on September 5, 2020
Posted by: Kmorgan75
Length of ownership:1 week
So got this thinking it would last a few months. Nope, only a week before it take funny and the PPM went above .007. I’d like my money back on this.
No, I would not recommend this to a friend.
Response from zerowater.comBy Josh, ZeroWater Customer Service, September 16, 2020
Sorry to hear of your dissatisfaction. Please call ZeroWater Customer Service at 800-503-2939, we will be happy to assist.
Written by a customer while visiting zerowater.com
Customer Rating
5
It makes my States water Drinkable
on September 8, 2020
Posted by: TOBE ABEAR
Length of ownership:1 year or longer
Zero Water is the Best. I've literally have tried ALL the other water filters to no avail. The water that comes out of my faucet is a Light Tan Color (seriously). At first I thought it was the pipes but they where eventually changed and the problem persisted. I mean can you imagine showering and seeing the water accumulate at the drain and it's a Tan Color? But Thank God for ZERO WATER! Because of them my Water is now Clear and Pure and most of all IT'S DRINKABLE! Maybe some day they'll come up with a filter for my Shower (RRR HUMOR). GOD BLESS YOU ZERO WATER, GOD BLESS YOU!
I would recommend this to a friend!
Written by a customer while visiting zerowater.com