Customer reviews from otterbox.com
OtterBox - Otter + Pop Symmetry Case with PopGrip for Apple iPhone 12 mini
Average customer rating
3.7
(18 Reviews)
Rating breakdown 18 reviews
5 Stars
10
4 Stars
1
3 Stars
3
2 Stars
0
1 Star
4
67%of customers recommend this product.
(
12 out of
18)
Customer Reviews for OtterBox - Otter + Pop Symmetry Case with PopGrip for Apple iPhone 12 mini
Posted by: PinPonPau
Verified Purchase:Yes
This case has saved my phone from scratches and hard impacts, but the design on the back immediately shows wear and scratches from just putting it in my purse. I chose a pretty design over solid colors because I want it to be pretty. Well it just last a couple of days because immediately it started to show big white scratches where the paint in the back started to peel.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , February 15, 2021
Hi there!
We're sorry to hear about the damage to your Otter + Pop Symmetry Series case! We appreciate your feedback about the damage to the back of your OtterBox, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Feel free to reach out to our Customer Service Team at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about the damage to your Otter + Pop Symmetry Series case! We appreciate your feedback about the damage to the back of your OtterBox, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Feel free to reach out to our Customer Service Team at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Shaymiz
Verified Purchase:Yes
I bought the marble black and white pop symmetry case and I am SO happy I did! It is a chic, durable and safe case that I love! I get so many compliments. Great purchase!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Does not wireless charge as advertised
on March 11, 2021
Posted by: Marisa
Had this same exact case when I had an iPhone XR so when I upgraded it was a no brainer to purchase this. Unfortunately, even with the pop socket removed the iPhone 12 will NOT wirelessly charge with Qi wireless chargers. This makes the case completely impractical because it is so difficult to remove it makes little sense to attempt to remove the case every time I charge. Extremely disappointed, returning case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 12, 2021
Hi Marisa,
We're so sorry about the trouble you've run into with this Otter + Pop Symmetry Series case in terms of wireless charging. That could be due to any of a few different factors, such as the particular platform being used and the specific placement of the Apple/Otter combo on it. In addition, you might find it helpful to reboot both your device and charger and also to check and see if there have been any firmware or operating system updates to either.
If you're still having trouble, please feel free to give us a call at (855) 688-7269 and we'd be happy to dive in with some more troubleshooting tips.
Best,
OtterBox Customer Service Team
We're so sorry about the trouble you've run into with this Otter + Pop Symmetry Series case in terms of wireless charging. That could be due to any of a few different factors, such as the particular platform being used and the specific placement of the Apple/Otter combo on it. In addition, you might find it helpful to reboot both your device and charger and also to check and see if there have been any firmware or operating system updates to either.
If you're still having trouble, please feel free to give us a call at (855) 688-7269 and we'd be happy to dive in with some more troubleshooting tips.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Nolahemi504
Verified Purchase:Yes
Opened the box to find it did’t have the pop socket.. basically useless like this..
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , September 15, 2021
Hi there!
We're sorry to hear that you didn't receive your entire order! It's odd that your PopTop didn't make it to you, and we'll be sure to pass your feedback along. The good news is, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement. Give us a call at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
We're sorry to hear that you didn't receive your entire order! It's odd that your PopTop didn't make it to you, and we'll be sure to pass your feedback along. The good news is, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement. Give us a call at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Cocobutter
Verified Purchase:Yes
I was not happy with the material, it is made of plastic and I don’t think it will protect my phone
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , April 13, 2021
Hi there!
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case. Rest assured, that case design has been through extensive design testing to ensure it will provide your phone with the drop protection OtterBox is known for. We appreciate your feedback, and we'll be sure to pass your thoughts up the ladder to our design team. If you run into any other issues with your case, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case. Rest assured, that case design has been through extensive design testing to ensure it will provide your phone with the drop protection OtterBox is known for. We appreciate your feedback, and we'll be sure to pass your thoughts up the ladder to our design team. If you run into any other issues with your case, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: lindab
Verified Purchase:Yes
I had an Otter box for my last phone and I loved it. When I ordered this pink one for my new phone, I love it even more. Love having the pop built in. I know you can change it, but I don't know if I will or not. Fast shipping too.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Terri
Verified Purchase:Yes
I love my otterbox
Best purchase I made for my Iphone
Thank you
Best purchase I made for my Iphone
Thank you
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Maribeth
Verified Purchase:Yes
The case is slippery it is not sturdy. I think it was not worth the money
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 30, 2021
We're sorry to hear you've had some trouble keeping a handle on your iPhone while it's been covered with the Otter + Pop Symmetry Series Case. We definitely went with that smooth finish in order to aid in the retrieval of one's device from pockets and such, though we certainly aren't out to encourage any mishaps. :)
Although it wouldn't have the PopSockets component, our Defender Series Case does have an outer synthetic rubber slipcover, which might be more to your liking in terms of grip!
https://www.otterbox.com/en-us/iphone-12-mini/defender-series-case/77-65354.html#sz=71&start=1
Best,
OtterBox Customer Service Team
Although it wouldn't have the PopSockets component, our Defender Series Case does have an outer synthetic rubber slipcover, which might be more to your liking in terms of grip!
https://www.otterbox.com/en-us/iphone-12-mini/defender-series-case/77-65354.html#sz=71&start=1
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com