Customer reviews from otterbox.com
OtterBox - Otter + Pop Symmetry Case with PopGrip for Apple iPhone 12 / 12 Pro
Average customer rating
3.8
(150 Reviews)
Rating breakdown 150 reviews
5 Stars
76
4 Stars
18
3 Stars
20
2 Stars
18
1 Star
18
66%of customers recommend this product.
(
91 out of
137)
Customer Reviews for OtterBox - Otter + Pop Symmetry Case with PopGrip for Apple iPhone 12 / 12 Pro
Posted by: cabl
Verified Purchase:Yes
Have used an otter box case for my last 3 iPhones without disappoint. I’m not horribly reckless with my phone, but tend to be drop-prone. Otter box cases have never failed to appropriately protect my phone. I’ve had an iPhone 12 pro for about a month, have had 2 drops with no issues. I love how the pop socket collapses into the built in groove so I can easily slide and carry the phone in my pocket. Love the color/design, the appearance looks true to form to the online picture. Putting the case on or taking it off is relatively easy. I have yet to try wireless charging with this case. With all that I’ve experienced so far, I highly recommend this case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Klatkinpa
Verified Purchase:Yes
Bought this for the built in pop socket which is cool, but really wanting it for the way it is recessed which supposedly would allow for wireless charging. Fails to charge on all my wireless chargers.
Will likely end up using different cover with pop socket added on.
Will likely end up using different cover with pop socket added on.
Response from otterbox.comBy OtterBox, Customer Service Team, February 23, 2021
Hi there,
We're so sorry for the trouble you've run into with this Otter + Pop Symmetry Series case in terms of wireless charging. That's strange to hear because this case was designed to be compatible with Qi wireless charging.
That said, you may have to remove the PopTop to ensure the best charging experience. If you're still having trouble, please give us a call at (855) 688-7269 and we'd be happy to look into that further.
Best,
OtterBox Customer Service Team
We're so sorry for the trouble you've run into with this Otter + Pop Symmetry Series case in terms of wireless charging. That's strange to hear because this case was designed to be compatible with Qi wireless charging.
That said, you may have to remove the PopTop to ensure the best charging experience. If you're still having trouble, please give us a call at (855) 688-7269 and we'd be happy to look into that further.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Not compatible with wireless charger
on March 17, 2021
Posted by: Karina L
I have tried 3 different wireless chargers including one from pop socket. None of them work with the case on. I even tried taking off the pop socket and it still didn’t work. I wish I had known before buying.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 19, 2021
Hi Karina,
We're so sorry about this. That could be due to any of a few different factors, such as the particular platform being used and the specific placement of the Apple/Otter combo on it. In addition, you might find it helpful to reboot both your device and charger and also to check and see if there have been any firmware or operating system updates to either.
Our OtterSpot Wireless Charging System will definitely work with the case, so that might be one option to consider moving forward. If we can be of any further assistance, please feel welcome to reach out at (855) 688-7269 and we'll always do our very best to help.
Best,
OtterBox Customer Service Team
We're so sorry about this. That could be due to any of a few different factors, such as the particular platform being used and the specific placement of the Apple/Otter combo on it. In addition, you might find it helpful to reboot both your device and charger and also to check and see if there have been any firmware or operating system updates to either.
Our OtterSpot Wireless Charging System will definitely work with the case, so that might be one option to consider moving forward. If we can be of any further assistance, please feel welcome to reach out at (855) 688-7269 and we'll always do our very best to help.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: stitcher 102
Verified Purchase:Yes
Love the pop up. I wish I had discovered this idea long ago
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Chuck
Verified Purchase:Yes
Love the case. However, It is not wireless charging compatible like the description says it is. Very disappointed
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
1
Truly terrible quality
on October 26, 2021
Posted by: Jenna
I purchased another otter box case that stretched and warped within 4 weeks and then they had the nerve to charge me shipping for this crap. Didn’t even have it 6 weeks before it completely cracked all over. I’ve never dropped it or done anything outside of the norm with it. Also the pop socket kept falling out. I’ll never waste my money on otter box again. Id rather light bills on fire for warmth.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 27, 2021
We're so sorry to hear you've had a discouraging streak with a couple of different OtterBox cases.
Not sure what type of pressure situation would have led to such a thing with your current Otter + Pop Symmetry Series Case, but we would certainly be more than happy to assist you with a new warranty claim. Just give us a quick call at 1-855-688-7269 so we can grab a few details and we'll be glad to work with you on this!
Best,
OtterBox Customer Service Team
Not sure what type of pressure situation would have led to such a thing with your current Otter + Pop Symmetry Series Case, but we would certainly be more than happy to assist you with a new warranty claim. Just give us a quick call at 1-855-688-7269 so we can grab a few details and we'll be glad to work with you on this!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Nope
Verified Purchase:Yes
I don’t use it.... you can have it back............
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, November 9, 2020
Hi there,
We’re sorry that this Otter + Pop Symmetry Series Case is letting you down in some way. We’d love to get some details so that we can assist you. Feel free to click on the link below and we’ll be glad to help in any way that we can.
https://www.otterbox.com/en-us/contact-us
If you definitely want to return this case, and you’ve purchased it within the last 30 days, you can use this link for that option.
https://www.otterbox.com/en-us/returns
Kindly,
OtterBox Customer Service Team
We’re sorry that this Otter + Pop Symmetry Series Case is letting you down in some way. We’d love to get some details so that we can assist you. Feel free to click on the link below and we’ll be glad to help in any way that we can.
https://www.otterbox.com/en-us/contact-us
If you definitely want to return this case, and you’ve purchased it within the last 30 days, you can use this link for that option.
https://www.otterbox.com/en-us/returns
Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: MK1068
Verified Purchase:Yes
This case works great! Love it functionality. My only suggestion is to have the socket pop out a little further. Definitely would recommend though.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com