Customer reviews from otterbox.com
OtterBox - Otter + Pop Symmetry Case with PopGrip for Apple iPhone 12 / 12 Pro
Average customer rating
3.8
(150 Reviews)
Rating breakdown 150 reviews
5 Stars
76
4 Stars
18
3 Stars
20
2 Stars
18
1 Star
18
66%of customers recommend this product.
(
91 out of
137)
Customer Reviews for OtterBox - Otter + Pop Symmetry Case with PopGrip for Apple iPhone 12 / 12 Pro
Posted by: Justin
Verified Purchase:Yes
I love these cases and I was sold on them with my iPhoneX and have been using them ever since for the convenience of having a pop socket and wireless charging. I continued using it with my 11 pro and now have if on my 12 pro. Only reason I don't give it 5 stars is because I use 4 wireless chargers throughout my day and now with this case I have to remove the pop for 2 of those chargers. It must just be a little too far of a distance for them. I realize that the description says that the pop may have to be removed for some devices but that kinda defeats the glory of this product. I'm still happy with it and it works fine with the Otterspots that I love, but it loses a star just for that minor "first world problem."
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: bn30
Verified Purchase:Yes
Purchased this for my iPhone 12 and like the case but it doesn’t work with my wireless charger. Disappointed since a similar Otterbox case I had on my old phone did work with a wireless charger.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Annard
Verified Purchase:Yes
Great product. I love that the pop socket is not sticking out as much as normal pop socket. It’s thinner and more user friendly.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: tortellini
Verified Purchase:Yes
I love the marble design and the fact it has a built in pop socket. I've dropped my phone a couple times since getting this case and I'm very pleased, it gets the job done!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Dallante
Verified Purchase:Yes
I bought this case a few weeks ago and it’s the best case I’ve ever had. It’s a lot slimmer than the previous ones too so fits in your pocket a lot better.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jones
Verified Purchase:Yes
I’m not happy with this purchase it says on box wireless charging, it does not work even when you take pop top off, now I have to buy another case cause all I have is wireless chargers.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 8, 2020
Hey Jones,
As far as the trouble you've encountered with wireless charging, that could be due to any of a few different factors, such as the particular platform being used and the specific placement of the Apple/Otter combo on it. In addition, you might find it helpful to reboot both your device and charger and also to check and see if there have been any firmware or operating system updates to either.
Our OtterSpot Wireless Charging System will definitely work with the case, so if you're still having trouble, we'd love to look into that more. Please feel free to contact us below, and we'll dive in with some troubleshooting tips that should restore a seamless charging experience!
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
As far as the trouble you've encountered with wireless charging, that could be due to any of a few different factors, such as the particular platform being used and the specific placement of the Apple/Otter combo on it. In addition, you might find it helpful to reboot both your device and charger and also to check and see if there have been any firmware or operating system updates to either.
Our OtterSpot Wireless Charging System will definitely work with the case, so if you're still having trouble, we'd love to look into that more. Please feel free to contact us below, and we'll dive in with some troubleshooting tips that should restore a seamless charging experience!
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: theVel5
Verified Purchase:Yes
I love the design kf the button. It helps me find my phone easier bc its so unique. The cover is legit. I have already dropped my phone and it provides great protection. My only regret is the button prevent me using the disc chargers. I didn’t know this when I made purchase and now have to use plug in chargers. I would rather purchase a button that still allows for ability to use disc chargers
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team, February 3, 2021
Hi there!
We're glad that you're liking your Otter + Pop Symmetry Series case, but we're bummed to hear about the issues you've been having with wireless charging. While that case is compatible with Qi charging, we do suggest removing the PopTop to improve charging functionality. Additionally, we recommend OtterBox Power accessories for best wireless charging experience. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're glad that you're liking your Otter + Pop Symmetry Series case, but we're bummed to hear about the issues you've been having with wireless charging. While that case is compatible with Qi charging, we do suggest removing the PopTop to improve charging functionality. Additionally, we recommend OtterBox Power accessories for best wireless charging experience. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Meredyth
Verified Purchase:Yes
I had this case for a previous phone and never had any issues with it so I ordered it for my new phone but in a different color. The only drawback to it was that I bought a wireless charger to use and it doesn’t work with this case even though it is marketed to do so. Wouldn’t work with the pop socket on or off.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com