Customer reviews from otterbox.com
OtterBox - Otter + Pop Symmetry Case with PopGrip for Apple iPhone 12 / 12 Pro
Average customer rating
3.8
(150 Reviews)
Rating breakdown 150 reviews
5 Stars
76
4 Stars
18
3 Stars
20
2 Stars
18
1 Star
18
66%of customers recommend this product.
(
91 out of
137)
Customer Reviews for OtterBox - Otter + Pop Symmetry Case with PopGrip for Apple iPhone 12 / 12 Pro
Customer Rating
4
Does everything it says it does except wireless ch
on December 29, 2021
Posted by: Linda37
The case is attractive, durable and pop socket is as described. However, it does not allow the phone to charge on a mag safe charger. So if you aren’t using a wireless charger, I would recommend, but if using a wireless charger do not purchase.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Customer Rating
1
Popsocket came off after 1 year
on September 23, 2022
Posted by: Traci
The Popsocket came off after just 1 year of gently use. I use Otterbox cases for all my past phones. But this one just make me so disappointed. And there is no way to put the Popsocket back.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 30, 2022
You're not wrong to expect the Otter + Pop Symmetry Series to be able to withstand the pressures of daily use for a lot longer than a mere year, and we're sorry your case has hit this structural snag.
Fortunately, we've got an awesome warranty that will help get you set up with a brand-new replacement case for maximum protection and PopTop-ping going forward!
https://www.otterbox.com/en-us/warranty-begin
Cheers,
OtterBox Customer Service Team
Fortunately, we've got an awesome warranty that will help get you set up with a brand-new replacement case for maximum protection and PopTop-ping going forward!
https://www.otterbox.com/en-us/warranty-begin
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Luce near volume button
on December 28, 2022
Posted by: Sraky
I think I need to move on from outer box. I’ve always used them, but this one is very loose near the volume button after only a one year purchase.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 30, 2022
We're so sorry to hear things have become strangely stretched out at that one side of your year-old Otter + Pop Symmetry Series case. Fortunately, we've got a great warranty in place that will help to cinch things down for the long haul with a brand-new replacement!
Just ping our friendly Otters at 1-855-688-7269, and we'll be glad to help get one in the works!
Best,
OtterBox Customer Support
Just ping our friendly Otters at 1-855-688-7269, and we'll be glad to help get one in the works!
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Harri
Verified Purchase:Yes
Nice, compact case with pop out. It’s not as bulky as other cases I’ve owned.
Written by a customer while visiting otterbox.com