Customer reviews from otterbox.com
OtterBox - Otter + Pop Symmetry Case with PopGrip for Apple iPhone 12 / 12 Pro
Average customer rating
3.8
(150 Reviews)
Rating breakdown 150 reviews
5 Stars
76
4 Stars
18
3 Stars
20
2 Stars
18
1 Star
18
66%of customers recommend this product.
(
91 out of
137)
Customer Reviews for OtterBox - Otter + Pop Symmetry Case with PopGrip for Apple iPhone 12 / 12 Pro
Posted by: RetNavyWife26
Verified Purchase:Yes
This is a nice cover but doesn’t seem like it will provide good protection. This might be a case of Looks can be deceiving.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Terrible placement of Pop Socket!
on August 28, 2021
Posted by: Lauren
Only giving this 2 stars because the case itself is nice enough. But on this model, the placement of the Pop Socket is AWFUL. You can’t prop your phone up sideways. So pointless!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, August 30, 2021
Hi, Lauren!
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface and recommend placing something under the PopSocket to ensure the correct viewing angle is achieved.
If you run into any other troubles, feel free to call us at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface and recommend placing something under the PopSocket to ensure the correct viewing angle is achieved.
If you run into any other troubles, feel free to call us at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
Subpar
on September 7, 2021
Posted by: Sleeping Beauty
Bought this case several months ago but started using it only recently. The lock/ power button on the case is gnarly to use! I need to press down on the button so hard just to lock my phone! I've been a Symmetry user for YEARS but this one is disappointing and it isn't cheap either for such a defect!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, September 8, 2021
Hi there!
We're sorry to hear about your frustration with your Otter + Pop Symmetry Series case! We greatly appreciate your feedback about the troubles you're running into with your buttons, and we'll be sure to get your thoughts passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to give us a call at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your Otter + Pop Symmetry Series case! We greatly appreciate your feedback about the troubles you're running into with your buttons, and we'll be sure to get your thoughts passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to give us a call at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Dave
Verified Purchase:Yes
I’ve had this Otter+pop case for iPhone 12 for about two weeks. It contains the phone securely and does not interfere with normal operation. Exterior surfaces provide a good balance between finger grip and slip-into-pocket. The popsocket does not interfere with secure placement in the car’s dash-mount. It would be better if the popsocket could prop up the phone vertically as well as horizontally.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Heather79
Verified Purchase:Yes
I love that the pop socket is built into the phone. It’s so sturdy. Lays flatter and the color is beautiful.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Susanna
Verified Purchase:Yes
So I just got a new iPhone 12 and this is the only case I could find in white (as I got the white iPhone). Wasn't to keen on having a pop socket thing, but it does come in handy when laying in bed watching a show. It's fine, it's a case. And it came in the color I wanted.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Mary
Verified Purchase:Yes
I've had this case for a few weeks now and really love it. The case is sleek and the otter pop is a great addition!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4
Purchase Online
on November 14, 2021
Posted by: momobubbly1193
my sister bought this case for me. seems a little more cheaper than otterbox used to be overall cute case love the color seems very protective but ive only used it one day this case does work on a wireless charger for me thank you
I would recommend this to a friend!
Written by a customer while visiting otterbox.com