Customer reviews from otterbox.com
OtterBox - Otter + Pop Symmetry Case with PopGrip for Apple iPhone 12 / 12 Pro
Average customer rating
3.8
(150 Reviews)
Rating breakdown 150 reviews
5 Stars
76
4 Stars
18
3 Stars
20
2 Stars
18
1 Star
18
66%of customers recommend this product.
(
91 out of
137)
Customer Reviews for OtterBox - Otter + Pop Symmetry Case with PopGrip for Apple iPhone 12 / 12 Pro
Posted by: Debra
Verified Purchase:Yes
My grandkids are alway grabbing my phone! They drop it toss it, and are very rough on a cell phone. This case is the beast!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jack
Verified Purchase:Yes
I love the Otter Pop box because the pop doesn’t stick way out. The case is slim but protective, is 5G compatible, and the pop doesn’t get stuck on when you put it in your pocket.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jules
Verified Purchase:Yes
I live the case. It was a little pricier than I would have liked. But it really is perfect.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Readytofly
Verified Purchase:Yes
So in theory this should work... however unless you have hands of a 10 year old... it will not feel comfortable in your hand. They did not account for the lost space to slip your fingers under the pop socket and it’s very tight and uncomfortable to hold. Also- the pop socket is not totally flush with the back- it still sticks out. It does not charge on a magnetic charger like it says it will. The case itself if not as protective as my previous otter boxes. Very disappointed, especially for the price.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, June 2, 2021
Hi there!
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! We appreciate your feedback about the feeling of your case and the recessed PopTop, and we'll be sure to get your thoughts passed up the ladder to our design team. While that case is compatible with Qi charging, we do suggest removing the PopTop to improve charging functionality. Additionally, we recommend OtterBox Power accessories for best wireless charging experience, though there are plenty of non-OtterBox charging pads that perform well with our cases. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! We appreciate your feedback about the feeling of your case and the recessed PopTop, and we'll be sure to get your thoughts passed up the ladder to our design team. While that case is compatible with Qi charging, we do suggest removing the PopTop to improve charging functionality. Additionally, we recommend OtterBox Power accessories for best wireless charging experience, though there are plenty of non-OtterBox charging pads that perform well with our cases. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
Love the case but...
on June 3, 2021
Posted by: Curt
I bought this case after having the same one on my iPhone XR. I love that the popsocket is flush and built in BUT the wireless charging DOES NOT work with this case. I've tried multiple chargers and different angles, no luck. Working fine on the XR.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , June 4, 2021
Hey, Curt!
We're sorry to hear about your frustration with your Otter + Pop Symmetry Series cases! While we did design that case with wireless charging in mind, we do recommend removing the PopTop for improved charging functionality. Additionally, some chargers perform better with our cases than others, and we've found that OtterBox Power options tend to lead to the best charging experience with an OtterBox case. If you run into any other issues with your case, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we'd be more than happy to get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your Otter + Pop Symmetry Series cases! While we did design that case with wireless charging in mind, we do recommend removing the PopTop for improved charging functionality. Additionally, some chargers perform better with our cases than others, and we've found that OtterBox Power options tend to lead to the best charging experience with an OtterBox case. If you run into any other issues with your case, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we'd be more than happy to get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Marilyn
Verified Purchase:Yes
This is the second Otter Box I’ve owned. I love the new color selections. I especially love the sleek, not so bulky, styling. I get all the protection in a classy looking comfortable style. Best surprise was the pop out finger grip!!! Wow!! Otter Box hit it out of the park with that!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
If you want wirelessly do not get this case
on June 24, 2021
Posted by: cathy
Case does not allow for wireless charging, I love the color and pop holder just wish I could charge wirelessly. I have returned it.
Need to come with a warning will not charge from wireless charger with this case.
Need to come with a warning will not charge from wireless charger with this case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, June 28, 2021
We're so sorry to hear you had such trouble keeping your iPhone amped up wirelessly while using the Otter + Pop Symmetry Series Case, Cathy.
The case was actually tested and confirmed compatible with Qi wireless technology, however, results can vary depending on what specific charger is being used. In addition, it will often be beneficial to remove the PopGrip prior to setting your Apple/Otter combo on a base. Sounds like you've moved on from the case, but if you're still in the market and have any questions about our many other models, please feel welcome to give us a call at 1-855-688-7269 and we'll always be happy to chat!
Kindly,
OtterBox Customer Service Team
The case was actually tested and confirmed compatible with Qi wireless technology, however, results can vary depending on what specific charger is being used. In addition, it will often be beneficial to remove the PopGrip prior to setting your Apple/Otter combo on a base. Sounds like you've moved on from the case, but if you're still in the market and have any questions about our many other models, please feel welcome to give us a call at 1-855-688-7269 and we'll always be happy to chat!
Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Kathy28
Verified Purchase:Yes
It’s light weight, fits in my pocket and I love I have the pop top option. Love it and knowing my phone is safe
I would recommend this to a friend!
Written by a customer while visiting otterbox.com