Customer reviews from otterbox.com
OtterBox - Commuter Antimicrobial Case for Apple iPhone 12 Pro Max
Average customer rating
3.9
(96 Reviews)
Rating breakdown 96 reviews
5 Stars
53
4 Stars
9
3 Stars
17
2 Stars
10
1 Star
7
70%of customers recommend this product.
(
63 out of
90)
Customer Reviews for OtterBox - Commuter Antimicrobial Case for Apple iPhone 12 Pro Max
Customer Rating
5
Best iPhone Case
on April 17, 2021
Posted by: DannyG
I purchased the blue commuter case about 4 months ago from my new iphone 12 pro max. The case offers solid protection and is also screen protector friendly. It still looks like the first day i bought it, not showing any wear and tear on it. That's amazing.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Case OK but doesn't work with wireless charger
on June 3, 2021
Posted by: JElt
I bought this case specifically because I wanted a case that was compatible with wireless charging. I've tried 3 different chargers and none of them are able to charge my phone through the case. Phone charges fine out of the case. It's a cool color and I feel that it would protect my phone from most drops, but, the wireless charging not working is a deal breaker for me.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , June 7, 2021
Hi there!
We're sorry to hear about your disappointment with your Commuter Series case! While that case was designed with Qi charging in mind, we recommend OtterBox Power accessories for best wireless charging experience, though there are plenty of non-OtterBox charging pads that perform well with our cases. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team at 1-855-688-7269 or through the link below.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Commuter Series case! While that case was designed with Qi charging in mind, we recommend OtterBox Power accessories for best wireless charging experience, though there are plenty of non-OtterBox charging pads that perform well with our cases. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team at 1-855-688-7269 or through the link below.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Lexipage
Verified Purchase:Yes
I like the case it offers good protection against the elements and it’s not too thick. I do however wish the light colors didn’t stain so easily. But that’s to be expected with any case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: willey8
Verified Purchase:Yes
Otter Box is the case to go to, protection like I've never found with other cases. Excellent company to work with.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Not compatible with MagSafe
on September 27, 2021
Posted by: Goofyjo
This is a great case and I love the color. I am disappointed that it does not work with Apple MagSafe. In the features section it says it works with Apple MagSafe charger, it does not. I find this to be very misleading.
Response from otterbox.comBy OtterBox , Customer Service Team , September 28, 2021
Hi there!
We're sorry to hear about any confusion with your recent purchase! While this case is capable of wireless charging on MagSafe chargers, it is not designed for optimal performance with all MagSafe accessories. If that's something you're wanting, we'd suggest checking out our line of made-for-MagSafe cases here: https://www.otterbox.com/en-us/iphone-12-pro-max?prefn1=featuresRefinements&prefv1=For%20MagSafe
Best,
OtterBox Customer Service Team
We're sorry to hear about any confusion with your recent purchase! While this case is capable of wireless charging on MagSafe chargers, it is not designed for optimal performance with all MagSafe accessories. If that's something you're wanting, we'd suggest checking out our line of made-for-MagSafe cases here: https://www.otterbox.com/en-us/iphone-12-pro-max?prefn1=featuresRefinements&prefv1=For%20MagSafe
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: HH27
Verified Purchase:Yes
This case is durable. I've dropped my phone a couple of times and it's been solid. I like the tab that covers up the charger port. The color in nicer in person compared to the pictures online. In the pictures it looked more green but it's actually more of a teal green.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Case Cracking In 3 Months
on January 11, 2022
Posted by: Caro
Bought my otterbox case on 10/13/21 and the plastic is cracking already. Paid good money for this case so I expect better quality control than this. Very disappointed with this case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , January 12, 2022
Hi there, Caro!
We're sorry to hear about the damage to your Commuter Series case! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
We're sorry to hear about the damage to your Commuter Series case! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Solid Otterbox Quality, but Charging Problems.
on November 17, 2020
Posted by: Chris FL
Verified Purchase:Yes
Overall the case is what you would expect from Otterbox. It’s a good and solid two piece case, but it comes at a hefty price tag. To things that I have an issue with: first, I don’t get why the mute button on the left side of the frame does not have a cover. The rubber flap covering the charging port works very well and I just don’t understand why the mute button was left unprotected. Secondly, and this is a major point for me, my wireless chargers don’t work properly with this case. I tried numerous positions and can only get the phone to charge with the case on maybe one out of 10 tries. The packaging says that it’s compatible with wireless charging, but for both of my chargers that’s just not the case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, November 19, 2020
Hi Chris FL,
Thanks for your feedback! We’re sorry that you are having trouble with wireless charging while this Commuter Series Case is on your iPhone. This is odd as this product has been thoroughly tested for wireless charging. We do suggest OtterBox or Apple recommended power accessories for the best Qi wireless experience. If you have any questions, please feel free to contact us at the following link.
https://www.otterbox.com/en-us/contact-us
Kindly,
OtterBox Customer Service Team
Thanks for your feedback! We’re sorry that you are having trouble with wireless charging while this Commuter Series Case is on your iPhone. This is odd as this product has been thoroughly tested for wireless charging. We do suggest OtterBox or Apple recommended power accessories for the best Qi wireless experience. If you have any questions, please feel free to contact us at the following link.
https://www.otterbox.com/en-us/contact-us
Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com