Customer reviews from otterbox.com
OtterBox - Commuter Antimicrobial Case for Apple iPhone 12 Pro Max
Average customer rating
3.9
(96 Reviews)
Rating breakdown 96 reviews
5 Stars
53
4 Stars
9
3 Stars
17
2 Stars
10
1 Star
7
70%of customers recommend this product.
(
63 out of
90)
Customer Reviews for OtterBox - Commuter Antimicrobial Case for Apple iPhone 12 Pro Max
Posted by: Arvind
Verified Purchase:Yes
I've been using the commuter series for iPhone 12 Pro Max and it has worked really well. The grip on the cover is good and it provides the right level of protection.
The wireless charging is not consistent at times but otherwise a great buy.
The wireless charging is not consistent at times but otherwise a great buy.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: TRCOSC
Verified Purchase:Yes
Great protective case but the color is so different from the web pictures that it is too ugly to use. I tried for a while but aesthetics are a part of quality life. I had bought it when out of the country so I felt it had been too long to return it so it sits as a reminder to buy locally (When COVID is behind us).
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, April 20, 2021
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the color of your case, and we'll be sure to pass your thoughts up the ladder. While we try to ensure that the photos on our website are as accurate as possible, differences in displays and monitor settings can lead to the occasional inconsistency. If you run into any other issues with your case, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, or reach out to us at the link below.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the color of your case, and we'll be sure to pass your thoughts up the ladder. While we try to ensure that the photos on our website are as accurate as possible, differences in displays and monitor settings can lead to the occasional inconsistency. If you run into any other issues with your case, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, or reach out to us at the link below.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Guerrilla91
Verified Purchase:Yes
Thought this commuter case was going to be like the one on my 10 x max. Probably going to get the defender or something else.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , April 23, 2021
Hi there!
We're sorry to hear about your disappointment with your Commuter Series case! We appreciate your feedback, and we'll be sure to get it passed along to our design team. If you have any questions, feel free to call us at 1-855-688-7269, and we'd be happy to get you pointed in the right direction for your phone protection needs!
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Commuter Series case! We appreciate your feedback, and we'll be sure to get it passed along to our design team. If you have any questions, feel free to call us at 1-855-688-7269, and we'd be happy to get you pointed in the right direction for your phone protection needs!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Joni
Verified Purchase:Yes
I have always used an Otterbox for my phones . It’s sleek & easy to hold.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Johnyj050305
Verified Purchase:Yes
I like how thin it is and fits great on my phone. My wife purchased one as well.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jenien
Verified Purchase:Yes
Best case ever, would recommend to a friend very protective
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: WhoCares
Verified Purchase:Yes
It’s nice I like it. But the case doesn’t have the best fit at the top like it does the sides and bottom
Response from otterbox.comBy OtterBox, Customer Service Team, May 10, 2021
Hey Who Cares,
It doesn't fit?! Well, that doesn't sound normal at all for one of our cases. We'd love to grab some more details from you and see if we can get to the bottom of this mystery. Give us a quick call at 1-855-688-7269 to troubleshoot this further, and get you a replacement case if needed!
Otter cares,
OtterBox Customer Service Team
It doesn't fit?! Well, that doesn't sound normal at all for one of our cases. We'd love to grab some more details from you and see if we can get to the bottom of this mystery. Give us a quick call at 1-855-688-7269 to troubleshoot this further, and get you a replacement case if needed!
Otter cares,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Tyler
Verified Purchase:Yes
The new design of the commuter series is a huge upgrade from the past commuter cases. I love the grip on the back and how good it fits the phone. It is a very protective case without being too bulky. I have two recommendations for future commuter series cases; made the buttons more tactical and make the rubber part of the case more tighter to prolong the life of the case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com