Customer reviews from otterbox.com
OtterBox - Symmetry Case for Apple iPhone 12 / 12 Pro
Average customer rating
4.3
(26 Reviews)
Rating breakdown 26 reviews
5 Stars
19
4 Stars
2
3 Stars
2
2 Stars
0
1 Star
3
79%of customers recommend this product.
(
19 out of
24)
Customer Reviews for OtterBox - Symmetry Case for Apple iPhone 12 / 12 Pro
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Customer Rating
1
Not so durable
on January 14, 2023
Posted by: Scarver86
I’ve had OtterBox cases since I started using iPhones and unfortunately this one did not live up to OtterBox standards. I dropped my phone from about three feet onto the floor and the entire back has shattered. I was always a die hard OtterBox supported but this is extremely disappointing.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 20, 2023
We're so sorry to hear about your phone! Every drop is subject to a multitude of variables, many out of our control. That said, we assure you we put forth every effort to ensure our cases will provide some of the best protection available to safeguard your device. In the future, if you're looking for a case that offers more protection to your phone, we would recommend checking out our Defender Series XT cases. We can't extend our warranty to the device, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though, just give us a ring at 1-855-688-7269.
Warm regards,
OtterBox Customer Support
Warm regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com