Customer reviews from otterbox.com
OtterBox - Otter + Pop Symmetry Case with PopGrip for Apple iPhone 12 Pro Max
Average customer rating
3.4
(58 Reviews)
Rating breakdown 58 reviews
5 Stars
18
4 Stars
12
3 Stars
9
2 Stars
11
1 Star
8
54%of customers recommend this product.
(
31 out of
57)
Customer Reviews for OtterBox - Otter + Pop Symmetry Case with PopGrip for Apple iPhone 12 Pro Max
Posted by: Lau0818
Verified Purchase:Yes
I gave it an extra star because I love how Otterbox protects my phone (Im a clumsy person) but this case is not worth it. It doesn’t stand up with the pop socket bc the phone is so heavy and the pop socket doesn’t come out any further. Currently working with on returning it to trade it in for a regular case but bc or the delay due to the pandemic, it’s taking more than usual. Not worth it
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, July 7, 2021
Hi there!
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface and recommend placing something under the PopSocket to ensure the correct viewing angle is achieved.
If you run into any other troubles or still wish to return your case, feel free to call us at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface and recommend placing something under the PopSocket to ensure the correct viewing angle is achieved.
If you run into any other troubles or still wish to return your case, feel free to call us at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: PSB007
Verified Purchase:Yes
Love this case. Bought it recently for my iPhone 12 Pro Max. Best feature is the integrated popsocket - no more stick-on or grip slide bases necessary. And the swappable top can easily be removed for wireless charging. The clear case allows the color of my iPhone to be visible. I’ve had several Otterbox cases over the years and they provide excellent quality and protection. Keep up the good work!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Molly
Verified Purchase:Yes
This is the second otter box case I have had since I owned my newest iPhone which I got just 4 months ago, both cases cracked after being dropped once. I’m grateful the phone didn’t break so I guess it did it’s job in that regard but I used life proof cases for years prior and never once had a case crack from dropping. Definitely switching back to life proof.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, August 23, 2021
It's definitely a win that your iPhone emerged from each of those drops without having been compromised, but we were nevertheless sorry to hear of the cracked cases. Some of that would likely be due to the specifics of the impacts—height, angle, force, etc.—but whatever the root cause, we'll be more than happy to help with a brand-new warranty replacement if you'd be interested in giving it another go with Otter!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Any V
Verified Purchase:Yes
I have had this case for several weeks. It fits great and I love the pop socket. Mine is clear and I have not had any issues with yellowing. No complaints.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Bohunk
Verified Purchase:Yes
I had a couple of them for my other iPhones and they work great and protect my phone well.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Sylvia
Verified Purchase:Yes
Got this case about a month ago, thought it would be a standard sized (?) pop socket, but it is not. I used it in the past to stand the phone on its side while watching something, this pop socket does not support that, falls right over. It also doesn't slip into the pop socket holder I have mounted on my car dashboard to use for GPS/music, which is kind of obnoxious. The case is solid.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: V04GREEN
Verified Purchase:Yes
Received this case in a contest and I love it! The clear glitter makes the blue color of my phone really pop. And I love that the pop socket is built on, this doesn’t stick out as far as an added pop socket.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: BJai
Verified Purchase:Yes
Nothing wrong with it, sturdy and easy to use. Only complaint is that it doesn’t do well with wireless charging.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com