Customer reviews from otterbox.com
OtterBox - Otter + Pop Symmetry Case with PopGrip for Apple iPhone 12 Pro Max
Average customer rating
3.4
(58 Reviews)
Rating breakdown 58 reviews
5 Stars
18
4 Stars
12
3 Stars
9
2 Stars
11
1 Star
8
54%of customers recommend this product.
(
31 out of
57)
Customer Reviews for OtterBox - Otter + Pop Symmetry Case with PopGrip for Apple iPhone 12 Pro Max
Posted by: Brad
Verified Purchase:Yes
I’m in the process of returning the item now. Great case, but the pop socket is built into the case and it dips inside of it so it’s fairly flush when it’s closed, but because of that it doesn’t extend far enough out. I’ve got big hands and can barely get my fingers under the pop socket. My wife’s pop socket works fine on her phone because it’s attached to the outside of the case as opposed to built into it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , November 17, 2020
Hi, Brad!
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! We appreciate your feedback about the integrated PopTop, and we'll be sure to get it passed up the ladder to our design team. If you're looking for a similar case without the addition of a built-in PopSocket, we'd suggest taking a look at our Symmetry Series case here: https://www.otterbox.com/en-us/iphone-12-pro-max/symmetry-series-clear-case/apl41-iphp20.html
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! We appreciate your feedback about the integrated PopTop, and we'll be sure to get it passed up the ladder to our design team. If you're looking for a similar case without the addition of a built-in PopSocket, we'd suggest taking a look at our Symmetry Series case here: https://www.otterbox.com/en-us/iphone-12-pro-max/symmetry-series-clear-case/apl41-iphp20.html
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: claudia
Verified Purchase:Yes
I love the durability of the case and the colors, however, with the new IPHONE 12 pro plus it doesn't work with the magnetic charging or the car vent holders. It's because of the Pop Socket which is why I love this case but It would be nice if you could fix this issue.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , December 11, 2020
Hi there, Claudia!
We're sorry to hear about your frustration wirelessly charging with your Otter + Pop Symmetry Series case! While we designed that case with Qi charging in mind, we do recommend removing the PopTop for the best charging experience. Additionally, we've found that some chargers may work better with our cases than others, and OtterBox Power options tend to lead to the best overall experience with our products. If you run into any other issues, please don't hesitate to reach out to us here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration wirelessly charging with your Otter + Pop Symmetry Series case! While we designed that case with Qi charging in mind, we do recommend removing the PopTop for the best charging experience. Additionally, we've found that some chargers may work better with our cases than others, and OtterBox Power options tend to lead to the best overall experience with our products. If you run into any other issues, please don't hesitate to reach out to us here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Pop socket broke off when the phone fell
on February 23, 2021
Posted by: pchigs
I had my case for 2 months. Unfortunately,my phone fell off my nightstand and the pop socket with pulled out so in the fall, the pop socket broke off! Pretty disappointed given how expensive it was and how it should withstand a small fall off of a nightstand.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , February 24, 2021
Hi there!
We're sorry to hear that you're having trouble with your Otter + Pop Symmetry Series case! It's odd to hear that your PopTop came off. If it's an issue with the case itself, please don't hesitate to reach out to our Customer Service Team at 1-855-688-7269 or through the "contact us" link below. If the PopTop is the damaged piece, we'd recommend reaching out to PopSockets Customer Service here: https://help.popsockets.com/hc/en-us/articles/360045694152-Otter-Pop-Issues
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear that you're having trouble with your Otter + Pop Symmetry Series case! It's odd to hear that your PopTop came off. If it's an issue with the case itself, please don't hesitate to reach out to our Customer Service Team at 1-855-688-7269 or through the "contact us" link below. If the PopTop is the damaged piece, we'd recommend reaching out to PopSockets Customer Service here: https://help.popsockets.com/hc/en-us/articles/360045694152-Otter-Pop-Issues
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
I bought this for my new iPhone 12 Max pro and it looks like a plastic clear case but it protects the phone from drops. It does not work with the wireless charger I have so I take it off at night - also difficult to take off and put on . I like the pop socket
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Helles99
Verified Purchase:Yes
I’ve been used this case for about a week now and here is what I’ve found.
The material is tough but feels cheap. The edges have a softer material which is nice though. Unfortunately the clear case shows EVERY finger print as well. It looks dirty very fast.
It is VERY difficult to get the iPhone in and out of the case. I feel like I’m about to break my phone anytime I do either.
The worst part is the pop socket itself. The iPhone is too heavy for it. If I try to prop my phone on a table, it just falls over. I’ve tried several different positions and in 1 way I can get it to work for a few minutes but any touching of the device or movement of the table causes it to call. Then because the pop socket collapses into the case for a smooth back, which is nice, it gives little room for your fingers when holding.
My wife has one of the pink versions of this case and has the exact same issues. I would avoid this case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , December 11, 2020
Hi there!
We're sorry to hear about your frustration with your Symmetry Series case! The good news is, we have a helpful tip for easier installation of that OtterBox. We recommend installing the case on the right corner first. Once your camera and power buttons are in the case, move counterclockwise, and you should have an easier time installing the other three corners!
While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface.
If you continue to have issues, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your Symmetry Series case! The good news is, we have a helpful tip for easier installation of that OtterBox. We recommend installing the case on the right corner first. Once your camera and power buttons are in the case, move counterclockwise, and you should have an easier time installing the other three corners!
While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface.
If you continue to have issues, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Rachel
Verified Purchase:Yes
I got this when I bought my 12 Pro Max. its very pretty, but the pop socket feature doesn’t actually work. I can use it in my hand to hold it, but if I try to use it to prop my phone up on a table it falls right over. I would recommend a phone case and pop socket that come separately. When you close the socket the phone still wobbles, it doesn’t lay flat on the table, which I thought was the purpose of being built “into” the phone case...
I wouldn’t recommend...especially for the price.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 22, 2020
Hi Rachel,
We're so sorry for any frustration. We recommend pulling the PopTop all the way out and angling it to the left or right for the best standing experience.
If this still doesn't work, please feel free to reach out to us below and we'll dive in with some more troubleshooting tips which should smooth things over in no time at all!
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
We're so sorry for any frustration. We recommend pulling the PopTop all the way out and angling it to the left or right for the best standing experience.
If this still doesn't work, please feel free to reach out to us below and we'll dive in with some more troubleshooting tips which should smooth things over in no time at all!
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: WSMFP
Verified Purchase:Yes
Because the pop socket is sunken in the case, I couldn’t fit my fingers behind the pop socket. And the case wouldn’t stand up on its side on a table so I could watch a video. I unfortunately had to return it. I ordered the otter box symmetry and a pop socket instead.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , December 23, 2020
Hi there!
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! We appreciate your feedback about the recessed PopSocket, and we'll be sure to pass your thoughts up the ladder to our design team. When it comes to using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface.
If you run into any issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! We appreciate your feedback about the recessed PopSocket, and we'll be sure to pass your thoughts up the ladder to our design team. When it comes to using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface.
If you run into any issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Afalba
Verified Purchase:Yes
After installing it I discovered the wireless charging doesn’t work even if I remove the rear attachment.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 19, 2021
Hi Afalba,
We're so sorry you're running into some technical difficulties with this Otter + Pop Symmetry Series case. This is strange to say the least because this case has been tested and confirmed to be compatible with Qi wireless technology.
That said, not all platforms are made the same, and there are some other dynamics that can be a factor as well, such as the placement of the device, etc. If we can be of any further assistance, please feel free to contact us through our website under "How Can We Help You?" and select "General Questions," and we'll always do our very best to help
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
We're so sorry you're running into some technical difficulties with this Otter + Pop Symmetry Series case. This is strange to say the least because this case has been tested and confirmed to be compatible with Qi wireless technology.
That said, not all platforms are made the same, and there are some other dynamics that can be a factor as well, such as the placement of the device, etc. If we can be of any further assistance, please feel free to contact us through our website under "How Can We Help You?" and select "General Questions," and we'll always do our very best to help
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com