Customer reviews from otterbox.com
OtterBox - Otter + Pop Symmetry Case with PopGrip for Apple iPhone 12 Pro Max
Average customer rating
3.4
(58 Reviews)
Rating breakdown 58 reviews
5 Stars
18
4 Stars
12
3 Stars
9
2 Stars
11
1 Star
8
54%of customers recommend this product.
(
31 out of
57)
Customer Reviews for OtterBox - Otter + Pop Symmetry Case with PopGrip for Apple iPhone 12 Pro Max
Posted by: Pop Socket
Verified Purchase:Yes
The case is great except for the pop socket. The pop socket did not support the iPhone 12 Pro Max and the phone kept falling down. Unfortunately I had to return it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 22, 2020
Hi,
We're sorry to see that your Otter + Pop Symmetry Clear case was less than satisfactory. That's certainly odd, and it's not what we expect from our products. While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface. That should help with the top heaviness of the phone. We're sorry to hear that this has caused you to return your case. We'll be sure to get your feedback passed up the ladder.
Best,
OtterBox Customer Service Team
We're sorry to see that your Otter + Pop Symmetry Clear case was less than satisfactory. That's certainly odd, and it's not what we expect from our products. While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface. That should help with the top heaviness of the phone. We're sorry to hear that this has caused you to return your case. We'll be sure to get your feedback passed up the ladder.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: PreciousLadyR
Verified Purchase:Yes
Once I placed this order, I was sent the wrong item. I had to go to the online chat to communicate with the company due to the pandemic. The issue was corrected by sending the item I ordered plus expediting my order.
My phone looks beautiful in this case. It gives it a glitter effect. I love it! My new iPhone feels a little heavy than I am used to in a phone but with this case, it gives a lighter weight. Sound weird but true.
Thanks Otterbox!
My phone looks beautiful in this case. It gives it a glitter effect. I love it! My new iPhone feels a little heavy than I am used to in a phone but with this case, it gives a lighter weight. Sound weird but true.
Thanks Otterbox!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: MoinAZ
Verified Purchase:Yes
Do you wonder why our phone comes in pretty colors and then we just cover it with a phone case? Well worth this case you can see the pretty phone and as sparkles to boot. The case is clear and while others do complain about it not standing on its side, it’s no differ than cases before. It’s our fault for buying the largest phone available. What do you expect?
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Turns yellow
on April 10, 2021
Posted by: Michelle
I have not had this case for a year and it’s turning yellow. It looks awful. I will say it has protected my phone well, but the clear changing to yellow makes this case not worth it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , April 13, 2021
Hi, Michelle!
We're glad to hear that your phone has been protected so well by your Symmetry Series case, but we're bummed to hear about the discoloration. We appreciate your feedback, and we'll let our design team know about your experience. In the meantime, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to give us a call at 1-855-688-7269, or file a claim online, here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're glad to hear that your phone has been protected so well by your Symmetry Series case, but we're bummed to hear about the discoloration. We appreciate your feedback, and we'll let our design team know about your experience. In the meantime, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to give us a call at 1-855-688-7269, or file a claim online, here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: emilysuexox
Verified Purchase:Yes
I bought this case for my new iPhone 12 max. I have owned other OtterBox cases in the past (Defender) but I went with something new this time. I am extremely satisfied with my purchase. I like the built in pop-socket & that I can swap the tops out. It is very sturdy and protects my phone well. I've unfortunately dropped my phone a few times but because of the case, my phone is safe!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
All in all this is a great case, if you don’t use it in a rugged environment. I really like the pop socket it comes with.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jsullied
Verified Purchase:Yes
Perfect combination of form and function. Nailed it
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: EloG
Verified Purchase:Yes
I like that this case is sturdy but also cute and not as ugly as the original otter box.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com