Customer reviews from otterbox.com
OtterBox - Otter + Pop Symmetry Case with PopGrip for Apple iPhone 12 Pro Max
Average customer rating
3.4
(58 Reviews)
Rating breakdown 58 reviews
5 Stars
18
4 Stars
12
3 Stars
9
2 Stars
11
1 Star
8
54%of customers recommend this product.
(
31 out of
57)
Customer Reviews for OtterBox - Otter + Pop Symmetry Case with PopGrip for Apple iPhone 12 Pro Max
Posted by: Riley
Verified Purchase:Yes
Perfect Fit and High Quality Product ! A must buy for IPhone 12 Pro Max owners !!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: QueenB
Verified Purchase:Yes
Not really liking the position of the POP Socket on the iPhone 12 Pro Max! the phone is top heavy so, you can't really use any POP Socket holder without the phone wanting to "lean" forward. It can also be difficult to hold. Love the thought of the design, just hate the position.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , April 2, 2021
Hi there!
We're sorry to hear about your frustration with your Otter + Pop Symmetry Series case! We greatly appreciate your feedback, and we'll be sure to let our design team know about your experience. If you run into any other issues with your case, feel free to call our helpful Customer Service Team at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your Otter + Pop Symmetry Series case! We greatly appreciate your feedback, and we'll be sure to let our design team know about your experience. If you run into any other issues with your case, feel free to call our helpful Customer Service Team at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
Won't charge wirelessly!!
on May 4, 2021
Posted by: Tonya
I was excited for this case for my new Iphone 12 Pro Max. I love the idea of having the protection, the ability to show off the actual phone color and have the convince of the integrated PopSocket. I have prior versions and have performed well for me. It won't charge wirelessly like my others have, even when removing the top, but because it is very tight getting in and out, that's not really a good option (I was advised to prolong the battery life it is best to charge wirelessly). Very disappointed! I just ordered the Otter + Pop Figura Series case in hopes that simply removing the top will allow the wireless charging. Fingers crossed! I love Popsockets and how much easier it is to handle my larger phone. Hurry up delivery truck!!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , May 5, 2021
Hi, Tonya!
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! While that case is compatible with Qi charging, we've found some chargers tend to work better with our cases than others, so a different charging pad may work better for you! Additionally, we tend to see the best results with OtterBox Power options. We hope you find what you're looking for with that Otter + Pop Figura Series case! If you run into any other issues, give us a ring at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! While that case is compatible with Qi charging, we've found some chargers tend to work better with our cases than others, so a different charging pad may work better for you! Additionally, we tend to see the best results with OtterBox Power options. We hope you find what you're looking for with that Otter + Pop Figura Series case! If you run into any other issues, give us a ring at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Number one Fre fan
Verified Purchase:Yes
This case is awesome! Not only does it look fabulous on my Gold iPhone 12 pro max but I don’t have to worry about it being protected if an accident happens. The stardust is absolute perfection, not too much, just the right amount of gold “stardust” to make the phone even more beautiful! I LOVE the built in pop grip and that it’s easily changeable to add your own pop socket and to wireless charge. Otterbox and pop socket.. together.. what’s not to LOVE?!?!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jackie 48
Verified Purchase:Yes
I had a Otterbox on my iPhone 6s+. Dropped the phone several times, and the phone kept on ticking.
Naturally when I purchased my new
iPhone 12 Pro Max my first purchase was a Otterbox. I feel my new phone is protected.
Naturally when I purchased my new
iPhone 12 Pro Max my first purchase was a Otterbox. I feel my new phone is protected.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Bretrun
Verified Purchase:Yes
The pop socket does not stand up with the built in. Don’t like it at all
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 16, 2020
Hi Bretrun,
We apologize you've been running into some technical difficulties with this Otter + Pop Symmetry Series case. We recommend pulling the PopTop all the way out and angling it to the left or right for the best standing experience.
If this doesn't work, we'd love to dive in with some troubleshooting tips which should smooth things over. Please feel free to touch base below and we'll get you back on track to seamless security!
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
We apologize you've been running into some technical difficulties with this Otter + Pop Symmetry Series case. We recommend pulling the PopTop all the way out and angling it to the left or right for the best standing experience.
If this doesn't work, we'd love to dive in with some troubleshooting tips which should smooth things over. Please feel free to touch base below and we'll get you back on track to seamless security!
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Karizma
Verified Purchase:Yes
By far the best case I always knew otter case is where the best in my opinion so when I got the 12 promax I knew I needed this one with the removable pop socket strong quality My case is clear but glitter to still see style on my phone! I bought one for my daughter and a case for my husband too.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: ardentbloom
Verified Purchase:Yes
I went from using a iPhone 6s Plus and a Defender case to an iPhone 12 Pro Max. Instead of purchasing a Defender case this time around (mostly because they didn't include the front protection cover), I decided to go for something to show off my phone. I got the clear case with the cute little bee as the Pop Socket. The Symmetry case is surprisingly sturdy. The back of the case is very smooth and the sides have this hard rubber that allows you to grip the phone nicely. The case is very hard to put on and take off, so I won't be switching this case with another and then back and forth. I like the integrated Pop Socket, I wish you could extend it out just a little bit further. I took off a star because it's just not in the right spot or long enough to rest it on the Pop Socket. Overall, I'm glad I purchased another case from Otterbox. I've been using Otterbox cases since the iPhone 3gs.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com