Customer reviews from otterbox.com
OtterBox - Otter + Pop Symmetry Case with PopGrip for Apple iPhone 12 Pro Max
Average customer rating
3.4 out of 5
3.4
(58 Reviews)
Open Ratings Snapshot
Rating breakdown 58 reviews
5 Stars
18
4 Stars
12
3 Stars
9
2 Stars
11
1 Star
8
54%of customers recommend this product. 
(
31 out of 57
)
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Customer Reviews for OtterBox - Otter + Pop Symmetry Case with PopGrip for Apple iPhone 12 Pro Max
Customer Rating
1 out of 5
1
I love the popsocket otterbox cases BUT
on April 17, 2021
Posted by: Vk2013
This one is awful. I got the clear because I have a great blue colored phone I wanted to see. This case has turned yellow around the outer edge and looks disgusting. I would never get a clear one again.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox Customer Service TeamApril 20, 2021
Hi there!

We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! We appreciate your feedback about the discoloration, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team at 1-855-688-7269, and we can get you helped out.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
socket is too weak, pro max won't stay upright
on April 23, 2021
Posted by: gloria
Very Disappointed, They need to go back to the drawing table and engineer a pop socket strong enough to hold the weight and size of the iPhone 12 Pro Max. This one won't stand up the phone, even fully extended and tilted to camera side down. Major Fail.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox Customer Service Team April 26, 2021
Hi, Gloria!

We're sorry to hear that your Otter + Pop Symmetry Series case isn't propping your phone up properly! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, feel free to call us at 1-855-688-7269, and we can get you taken care of.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Pop socket on it doesn’t make phone stand up
on August 14, 2021
Posted by: MellieAnne
I bought this so that I could have a safe phone and a pop socket that doesn’t stick out and get caught on stuff. The problem with the case is that the pop socket is in the wrong spot to make the phone sit up. It’s also in the wrong spot for me to hang the phone up on my pop socket holder so that I can use it in my car for maps. The phone is so heavy that it just spins around upside down. I can’t even add another pop socket on it to help the situation because of where the pop socket is located on the case permanently. It’s a bad design. Whoever made this case didn’t test it out on the iPhone 12+ before sending it out to production. I gave it 2 stars because at least it protects my phone from drops.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox Customer Service Team August 16, 2021
Hi there!

We're sorry to hear about your frustration with your Otter + Pop Symmetry Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface and recommend placing something under the PopSocket to ensure the correct viewing angle is achieved.

We appreciate your feedback about your case's interaction with your PopSocket holder, and we'll be sure to let our design team know about your troubles. If you run into more issues with your case, feel free to call us at 1-855-688-7269, and we can get you helped out.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Too Slippy, need bright orange option
on October 8, 2021
Posted by: Matt
Verified Purchase:Yes
The phone case is too sleepy it needs to be more rubbery and I need to have a bright orange or bright red option for people that work a lot and he just bought the phone and go
I would recommend this to a friend!
Response from otterbox.comBy OtterBoxCustomer Service TeamOctober 12, 2021
Sorry to hear you're feeling a bit uneasy with the smooth outer finish of the Otter + Pop Symmetry Series Clear Case. We went that direction to aid in retrieval from pockets and such, and since the case has that PopGrip built directly into the frame, we figure that will help folks to keep a handle on things.

But we'll definitely pass your thoughts on this and your interest in an orange version up the ladder!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Case is OK, Popsocket is a disappointment
on November 14, 2020
Posted by: MemaCookie
Verified Purchase:Yes
I have used Otterbox cases since I have had an iPhone (5). I just got the 12 pro max and because I have always used a popsocket on my phones I figured the integrated case/socket would be perfect. I find this case to be slippery and tougher to grip. The pop socket does not extend far enough to slide my fingers under for a secure hold. I think that is due to the socket base extended into the case itself. Also when using the socket as a stand the phone keeps falling over. I hope otterbox revises this case to better fit the larger and heavier iPhone 12 max.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox Customer Service Team November 17, 2020
Hi there!

We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case. We appreciate your feedback about the grip of your case and the recessed PopTop, and we'll be sure to share your experience with our engineers. While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Almost perfect
on November 14, 2020
Posted by: Lizzy007
Verified Purchase:Yes
The front trim and buttons should be highly polished and sparkly, not dull. The iPhone 12 Pro steel is absolutely gorgeous but with this case, you can not see it.
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
It does the job
on November 23, 2020
Posted by: Dnguyen87
Verified Purchase:Yes
I like it but the 12 pro max is too heavy and the pop socket doesn’t work as a stand. Personally I feel like if there’s going to be a recessed space for the pop socket, maybe it could have been made to come out a little further for better grip. But otherwise it serves its purpose and I like that I can see the color of my phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Great case, great protection.
on November 23, 2020
Posted by: G Money Killah
Verified Purchase:Yes
Fits like a glove, excellent design, and saves from drops. Highly recommend. This is the second phone I used this style case on (integrated pop socket). It’s worth it...go for it
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
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